ATTN: Casino Rep Big Casino - Baptism by Fire

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
When Slotmonster asked me to try out the games, I kept getting "unsupported browser" issues. I had everything updated, and am running XP and IE 8. At the time, no cause for this could be found, and Slotmonster assured me the site should work fine with XP and IE 8.

More recently, and down to a completely different issue unrelated to casinos, I might have found the problem. It's pretty obscure, and is documented as a "corrupt user agent string" by Microsoft. It is caused by badly coded browser plug-ins, and other installed software that adds it's abilities to this string.

The user agent string is sent to websites in order to inform them of the abilities the viewer can support. Unfortunately, there are two types of corruption. One is that the string exceeds 256 characters, but is not actually corrupt, and the other is that plug-ins have misused it by adding a duplicate or invalid entry.

Fixing the problem involves editing the registry, but Microsoft have provided a "fix tool" that will rewrite the registry entries and remove the corruption. There is also a diagnostic tool to determine whether the problem exists. Having applied this fix, BigCasino no longer produces this "unsupported browser" error message.

This appears to be the solution to the problem.

The suggestion is that since this is a common problem, the website should be updated with a tool that can read user agent strings that are longer than 256 characters, and can tell when it is merely duplicate entries that make the browser appear to be something other than it is. Microsoft have addressed this issue with Windows 7 and IE9 by limiting what third party software can do with the user agent string. With IE9, although the software will still write it's own entries to the registry, IE9 will NOT send them in the user agent string, thus only a "clean" user agent string will be seen by the website, regardless of how "dirty" the coding is in any software or browser plug-ins.

Reinstalling IE alone does NOT solve this problem, the registry has to be cleaned up too. Even Advanced System Care fails to spot a bad user agent string configuration in it's registry check, hence I never managed to fix the problem by running this and other tools.

Although fixed now, I expect the problem will reoccur in the future, as other "dirty" coding afflicts these entries.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Woo-Hoo! :yahoo:

Thank you, Bryan, for giving us a chance to become an Accredited Casino! :thumbsup:

Hope we can prove you that "business east of the Oder river" can be trustworthy ;)

vinylweatherman, thank you again for your input.
I forwarded your message to our tech guys, so they will see what they can do. I will update you with their response.

If you have any questions - feel free to contact me anytime by email or PM.

Best regards,
Viktar.
 

snoddy

Experienced Member
PABnononaccred2
Joined
Oct 10, 2009
Location
Scotland
This is what I love about this forum. Whilst reading this thread I had a look at Big Casino only to discover there is an ipad version. Thats great as my Ipad and I love each other, infact I love my ipad more than my wife !!!
 

XOXOXOXOXOX

Let em spin...
PABaccred
Joined
Dec 2, 2008
Location
O Canada!
This is what I love about this forum. Whilst reading this thread I had a look at Big Casino only to discover there is an ipad version. Thats great as my Ipad and I love each other, infact I love my ipad more than my wife !!!

Wow, looks cool on iPad(fun mode). But why there is no sound?
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Congrats Victar, I know you'll do really well! Since I'm not in the UK I can't play your casino for real (pout) but I did play a couple of the games for fun and quite liked them - my one criticism is that I find the 'win' sounds really irritating. I did find out how to turn them off, but it's nice to have some sounds when you win - I just don't like the ones you have, they make me feel like I've gone back in time to when midi was cool. But that's just me. :)
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
This is what I love about this forum. Whilst reading this thread I had a look at Big Casino only to discover there is an ipad version. Thats great as my Ipad and I love each other, infact I love my ipad more than my wife !!!

That is not something Viktar should copy as he is a newlywed. Ignore him Viktar.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Thanks all again! :D

chayton, we are about to release 4 new games, you can find them here: Link Removed ( Old/Invalid) so maybe you will like them more :)

Nifty29, thanks! We are going to add more countries very soon :)

chuchu59, I'm sure I will love my Mrs. SlotMonster more than my iPad simply because I don't have an iPad :D
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Palm Bay Florida
Hey Viktar (SlotMonster)
I wish you the best of luck.
And we all know your here if something comes up if we need any help.
You are a trusted Rep
~T~
 

threescatters

Dormant account
PABnonaccred
Joined
Dec 15, 2009
Location
UK
This is a great casino, and deservedly now in the accredited section.

Withdrawls are quick, games are fun, what more do you want - Viktar excels in looking after customers as well.

Anyone who is able to should try here, especially if you fancy something new.

threescatters
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Just a quick heads up: as you may seen, we created new design and performed major update in our software platform. Now all withdrawals for verified users are instant (they're being done automatically). :)
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Update

We finally released two new Full HD slot games: "House of Scare" and "Magic Pot"!!! :yahoo: :D
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Three new games were released: Viking Conquest, Maverick Saloon and Red Dog! :thumbsup:

Bring on allowing NZ players! :)

We hope to be able to do that soon!
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Thats great as my Ipad and I love each other, infact I love my ipad more than my wife !!!

Pmsl, this reminds me of my days managing a local football team, two of my players came on holiday with my gf at the time and me (damn she was pissed lol, but hell, one was the top striker for the season), on the plane back she was growling badly and stated `You think more of football than me`, to which I replied `Hunny i`ll always love you a whole heap more than I love cricket`, and that was that lol.

Back to topic, good luck with this Viktar and Big Casino, i`m sure you guys will do very well indeed :thumbsup:
 

elscrabinda

Full Member
PABnoaccred
PABnorogue
Joined
Oct 20, 2004
Location
Oxford
You offer some generous looking first and second deposit bonuses, and a big VIP bonus.

However, you have a ridiculous maximum bet rule, which isn't even a percentage of your deposit. If for example one was to receive the full £500 VIP bonus by depositing £2000, you would still only be allowed to play maximum £10/hand or spin. Now maybe £10/spin for slots is big enough for most players (though its probably going to be frustratingly low for genuine high rollers) but the prospect of £10/hand of Blackjack or spin of roulette when you have a £2500 balance is almost too achingly dull to imagine (not to mention that the wagering requirement if those were your games of choice would be £750,000).

You need to make your mind up- do you want VIP/highroller players or not? If you do, then you really shouldn't be insulting them with terms like that.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Thank you for your input, elscrabinda

I would not say that our terms are ridiculous. For example, 32Red Casino has "6.25 bet max" rule for those who are playing with bonus.

As soon as you are playing without bonuses in BigCasino, you are allowed to make any bets (within set limits).

However, I wanted to make few corrections.

1) For the full VIP (500 GBP) bonus WR are 30xBonus, giving us only 15.000 in wagering on Slots, but with all games allowed. On BJ Switch with 10% contribution players will need to wager 150.000 GBP.

2) As for Slots, now the max possible bet is up to 5 GBP / spin.

3) It is also said in Terms, that if you consider higher bets, please, contact our Support and request a chat with Manager.

Players wishing to place higher bets may contact support at any time to discuss their needs.

Regards,
Viktar.
 

elscrabinda

Full Member
PABnoaccred
PABnorogue
Joined
Oct 20, 2004
Location
Oxford
It IS ridiculous, and saying that another casino is even more so doesn't negate this. I suspect anyway that once you are in Club Rouge the terms are more sensible anyway and that they don't treat their high rollers like children. They wouldn't be in the position they are today if they did. By the way, I have criticised them in the past for exactly this term as well.

I'm always confused when the crazy/contradictory/punitive/counterintuitive/petty terms of bonuses are pointed out to casino reps, their response is "if you don't want them, don't play with them". This to me seems like a bizarre use of what is presumably a useful promotional tool. Bonuses should be a way of attracting/rewarding players but if you structure them so that they are a way of punishing players and that the only sensible approach for most players is to opt out of them then they are surely defeating the point. I appreciate the danger to a casino of being exploited by bonus hunters/abusers, but there has to be a better way of doing it than limiting 'VIP' players to 0.4% of their bankroll per hand
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
It IS ridiculous, and saying that another casino is even more so doesn't negate this.

Agreed. Sorry if it sounded like "even reputable casinos do such things, so we did it as well". We lost pretty much money because of players who were registering, making deposits, and then betting the whole bankroll in one Roulette spin or Blackjack hand. Of course, few of them lost, but in almost 50/50 like games Roulette and Blackjack most of those who lost their 1st deposits, won at 2nd and 3rd, then just cleared WR at slots and withdrew. Of course, they never got back.

We do not blame players for HOW they play, or what strategies they use. We just decided to limit their bets to avoid situation like described above in the future, and that's where we stand now.


I suspect anyway that once you are in Club Rouge the terms are more sensible anyway and that they don't treat their high rollers like children. They wouldn't be in the position they are today if they did. By the way, I have criticised them in the past for exactly this term as well.

Could you please shed some light on "Club Rouge"?

I'm always confused when the crazy/contradictory/punitive/counterintuitive/petty terms of bonuses are pointed out to casino reps, their response is "if you don't want them, don't play with them". This to me seems like a bizarre use of what is presumably a useful promotional tool. Bonuses should be a way of attracting/rewarding players but if you structure them so that they are a way of punishing players and that the only sensible approach for most players is to opt out of them then they are surely defeating the point. I appreciate the danger to a casino of being exploited by bonus hunters/abusers, but there has to be a better way of doing it than limiting 'VIP' players to 0.4% of their bankroll per hand

We give players free money. All we are asking for it is just to follow our rules while playing with it. If you can suggest something you think will be better variant - I'm open for discussion.

As for VIPs - as I said: just contact our Support, and I'm sure we can discuss anything. That's what we usually do.

Hope I informed you well.

Cheers,
Viktar.
 
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