OK, I have been having problems with this lot who represent Huge Slots and Goldspins, 2 Caddell casinos.
Haven't really pushed this brand until October last year. Goldspins was new then, and I pushed them during the month and recruited many players, but negative commission. No problems thus far. In November I earned a good sum from them and like all Egass affiliate portals I submitted an invoice automatically as you do via the account 'Payments' interface on the second of December (although most Caddell programmes such as Full Cream etc. automatically pay you without doing this through the Egass system).
I subsequently heard nothing even though the confirmed invoice was automatically sent to me via e-mail as I submitted it. I had no payment which raised concerns as I had contacted other affiliates via CM who confirmed they had received their smaller payments around the 7th. of December. It is now the 28th. I have no Skype contact for them and tried e-mailing twice about 2 weeks ago through the account messaging system, heard nothing back. A CM member provided me with the e-mail of the last known affiliate manager at Big Boy whom I contacted a few times, eventually getting a reply back on 21 December from a 'Richard' as follows:
"Hello Daz,
Thank you for reaching out to us and our apologies for not getting back to you earlier. Holidays are a pretty busy time of year but we do apologize for not getting back to you sooner.
Did you request payment and for which month? We will check your account to make sure everything is correct. Please feel free to shoot over your Skype ID and we will connect with you to answer any of your questions.
Look forward to chatting with you.
Thank you,
Richard"
Worryingly it asks if I requested payment and for which month, which they would know by me submitting and receiving the confirmed invoice back to my e-mail on the 2nd. Dec (I have copies to prove this). There have been several working days before and after Christmas and despite the e-mail back no attempt has been made at Skype contact from them nor have I had answers to subsequent e-mails since 21 Dec.
It's now past the point where it can be attributed to the holiday period and I believe I am being ignored and that they have no intention of paying me. I have removed all their material from my sites obviously, but would welcome any assistance in retrieving this money owed, or assistance to establish a responsive and reasonably quick line of communication.
If anybody has a registered address for this lot please PM me, as I have a feeling I'll be doing a 'Nicola' eventually. (re. her issue with Ivy Affs)
Haven't really pushed this brand until October last year. Goldspins was new then, and I pushed them during the month and recruited many players, but negative commission. No problems thus far. In November I earned a good sum from them and like all Egass affiliate portals I submitted an invoice automatically as you do via the account 'Payments' interface on the second of December (although most Caddell programmes such as Full Cream etc. automatically pay you without doing this through the Egass system).
I subsequently heard nothing even though the confirmed invoice was automatically sent to me via e-mail as I submitted it. I had no payment which raised concerns as I had contacted other affiliates via CM who confirmed they had received their smaller payments around the 7th. of December. It is now the 28th. I have no Skype contact for them and tried e-mailing twice about 2 weeks ago through the account messaging system, heard nothing back. A CM member provided me with the e-mail of the last known affiliate manager at Big Boy whom I contacted a few times, eventually getting a reply back on 21 December from a 'Richard' as follows:
"Hello Daz,
Thank you for reaching out to us and our apologies for not getting back to you earlier. Holidays are a pretty busy time of year but we do apologize for not getting back to you sooner.
Did you request payment and for which month? We will check your account to make sure everything is correct. Please feel free to shoot over your Skype ID and we will connect with you to answer any of your questions.
Look forward to chatting with you.
Thank you,
Richard"
Worryingly it asks if I requested payment and for which month, which they would know by me submitting and receiving the confirmed invoice back to my e-mail on the 2nd. Dec (I have copies to prove this). There have been several working days before and after Christmas and despite the e-mail back no attempt has been made at Skype contact from them nor have I had answers to subsequent e-mails since 21 Dec.
It's now past the point where it can be attributed to the holiday period and I believe I am being ignored and that they have no intention of paying me. I have removed all their material from my sites obviously, but would welcome any assistance in retrieving this money owed, or assistance to establish a responsive and reasonably quick line of communication.
If anybody has a registered address for this lot please PM me, as I have a feeling I'll be doing a 'Nicola' eventually. (re. her issue with Ivy Affs)
