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BGO VIP - Superb

Discussion in 'Online Casinos' started by Nate, Jul 13, 2016.

    Jul 13, 2016
  1. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Just wanted to thank the VIP Team at BGO for their superb service. I registered an account a while back but never played when they removed DOA. In any event, its back... but that's not what this post is about.

    I decided to give them a go a week or two back. My account was approved in a matter of minutes, and my withdrawal was processed quite quickly.

    I have gone on to make a few deposits there, I think I am losing overall however, I have been extremely well looked after by their VIP Manager Zulema Suarez. She is such a darling and I must give her credit for responding and acting on any queries i have in a matter of minutes.

    The overall experience thus far is so above any casino (save for Redbet) that I am considering not even bothering to play elsewhere. I have been taking it easy at BGO and have not played much this month - been really busy.

    But, I just have to give credit where its due and I certainly have enjoyed playing there. Over the last year, I have had such terrible VIP Experiences at some accredited Casinos that I even opted to put a limit of $20 at some of them. I NEVER put a limit at any Casino, so places like Vera John and Videoslots can be proud they messed up my VIP Experience so much, it was a first :)

    A few others are headed down that road - They just do not know how to treat players, but that is another subject altogether...

    VIP is not VIP until you have had the BGO team visit your inbox - Thanks to the team and making my Gaming experience a cut above the rest!

    Nate
     
    13 people like this.
  2. Jul 13, 2016
  3. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    Great to here a glowing endorsement for a casino, especially from an experienced player!
     
    2 people like this.
  4. Jul 13, 2016
  5. goatwack

    goatwack bombastic monk CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Good to see a positive story as we all like to berate and 'critique' casinos' lack of customer care. Good customer relations trump flashy sites and big game selection every time!

    Also noticed BGO making some positive strides in the last year or two and have become a really decent outfit. Best part being that they're still looking to improve and like to keep in touch with this community. Well done to them! :thumbsup:
     
    1 person likes this.
  6. Jul 13, 2016
  7. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Its been all about class - retention is important, and a lot of places have fallen by the way side. Some are making attempts at regaining customers lost 3 years ago. I have always maintained that the focus should be on honoring your loyal customers and not pushing for 5 x 10$ depositors over a 1 x 1k depositor.

    Cash Drops with 1 x Wagering are really unheard of in this industry unless you have a cashback plan - Its common place at BGO. Trust me, I do not start a thread when i have a good experience - It has to be a SUPER Experience, something that only happens once in a while and Apart from Redbet, BGO is the only other place where I can effectively say that I received service on another level.

    It makes me happy as a player to see that there are some good places still out there. Amongst all the saturation, you can still receive service, perks and have a VIP experience which compares to those many many moons ago.

    Nate
     
    2 people like this.
  8. Jul 13, 2016
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Good to see a positive thread, I like BGO but the games were a bit limited when I played there, no microgaming.
    Not surprised to hear Videoslots messed up, no idea why they get all the love they do on here as they have good points but are terrible in other respects, mainly customer service.

    I wish casino's would give you an idea of what you need to deposit/turnover to become a VIP as my deposits per week/month probably qualify me at some casino's but I spread them out as I have no idea whats required, whereas if, as an example, BGO said, deposit £1000 a week and you will be a VIP and get xxx then they would get the £1000, rather than 'we have a VIP scheme, but don't tell you how you become a VIP or what the benefits are'

    On the few occasions I've contacted BGO support they have been excellent, sorted things out instantly, and the live chat agents know exactly what they are talking about, a rarity these days I find.
     
    2 people like this.
  10. Jul 13, 2016
  11. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    Hi Nate - thanks for your feedback, we really appreciate it.

    As has been mentioned a few times recently, we have gone through some internal changes over the last year or so and put in lots of new features and processes that hopefully make playing at bgo more fun and rewarding than ever.

    There's lots more to come too!

    Any questions or comments always welcome.

    Thanks,
    Sam
     
    1 person likes this.
  12. Jul 13, 2016
  13. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi Sam i closed my account a while ago due to poor promos & poor service via the casino, i know Nate is a sound player so going via that i shall give you guys another try )
     
    2 people like this.
  14. Jul 13, 2016
  15. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    It is very pleasing to read something positive and encouraging about BGO.

    More so from an experienced and knowledgeable player.

    I make the odd deposit there and have to say although not very lucky at BGO, never any bad experiences and I have 200 FS to look forward to over the next 4 days thanks to a very attractive promotion they are currently running.

    Quite fair all round but encouraged more by the recent addition of an active rep on here ;)
     
    1 person likes this.
  16. Jul 13, 2016
  17. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I didn't know about that promo, not sure why I only get some emails from BGO, as I didn't get this one. Unfortunately I can't play NRVNA as I get an 'unsupported graphics hardware' message whenever I open the game as I would have deposited for it :(
     
  18. Jul 13, 2016
  19. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    If you have any similar issues in future, then just let me know and I'll address it.

    We've increased personnel in a lot of areas in the last 6 months, especially around promotions and varying our communications so you should see an improvement there.

    We're still very active in sending out deposit bonuses to our players, so if you're active and subscribed to our emails, you should be getting 1 or 2 a week depending on your activity too.
     
    1 person likes this.
  20. Jul 13, 2016
  21. Karolina Filip

    Karolina Filip Head of Affiliates at bgobuddies

    Occupation:
    Head of Affiliates at bgobuddies
    Location:
    Malta
    Thanks for your detailed feedback, Nathan, all of us here at BGO are delighted to hear you had a really great experience and we will continue putting all efforts to make sure bgo casino is a great place to play!

    To all CM members - we are ramping up our activity here at CM, with exclusive promotions coming up for you all shortly. Watch this space! :thumbsup:

    Cheers,
    Karolina
    BGO Affiliate team
     
    3 people like this.
  22. Jul 13, 2016
  23. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    If you can let me know your username I will check why you didn't get the e-mail.

    Plus, the promotion is still live on site and available if you deposit today before midnight, you'll get the spins over the next four days from tomorrow.

    Sam
     
  24. Jul 13, 2016
  25. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    You skim read my post didn't you and didn't see the last bit :D

    Unfortunately I can't play NRVNA as I get an 'unsupported graphics hardware' message whenever I open the game as I would have deposited for it
     
  26. Jul 13, 2016
  27. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Funny I have has a pretty dreadful experience with them the last few weeks, mostly down to smart arse CS and a glitch in their system which means I dont get any Bonus offers to any email, text etc so I have to ask CS who appear to get very annoyed with me asking all the time what the bonuses are.

    Just stop depositing in the end.

    I have to say though the VIP experience is getting worse and worse IMO Ladbrokes had one of the best VIP programs until it was overhauled and nothing has come close to it.
     
  28. Jul 13, 2016
  29. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    Sorry, I thought you meant you got that message elsewhere and hoped you could get it working with us.
     
  30. Jul 13, 2016
  31. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    I have PMed you, will look in to this.
     
  32. Jul 13, 2016
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Nope, everywhere :( however just tried it on my phone and it works, which is weird as my pc has most certainly got better graphics than my phone. Presumably the spins are available on the mobile version too?
     
  34. Jul 13, 2016
  35. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    Correct, if you fulfill the deposit and wager requirements today (deposit and wager at least £25 on any slot) - you'll get the spins over the next 4 days which can be used on desktop or mobile :thumbsup:
     
    1 person likes this.
  36. Jul 13, 2016
  37. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Yes I have come across this numerous times on my old PC its to do with the graphics card (or lack of one) in your PC :( Sames goes with Lights and Aliens IIRC.

    Tried to find a 'fix' at the time and I think a casino even got Netent involved but nothing was ever done.

    @BGO - Just logged in (bit too keen maybe) but no FS as of yet :confused:
     
  38. Jul 13, 2016
  39. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    Apologies but there was a small issue with the report that meant some players were missing from the batch which were credited on time.

    The rest of the players are being credited as we speak and you should have your spins within the next 30 minutes.

    Thanks,
    Sam
     
    1 person likes this.

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