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Non-Bonus Complaint BGO problem

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Stevenuk, May 8, 2013.

    May 8, 2013
  1. Stevenuk

    Stevenuk Dormant account

    Occupation:
    none
    Location:
    Leicester
    Hiya, new to this site after finding it with google after having a problem.

    Anyway, over 2 year ago (roughly) I joined bgo bingo ( bgo.com )

    Have made many small deposits and withdrawals and assumed I had been verified by my debit card details like the other couple of casino's I'm with.

    Anyway, I just went to withdraw my biggest win I have had, £350 and my account got locked and a message saying I needed to prove who I am with photo ID and so on.

    Is this the norm for a casino to accept so many deposits over a long period but wait for a withdrawal to be made before they ask you for id? just seems a bit unfair to me.

    If I had known this before hand I would never of made no deposits as I have no photo ID and will have to send away for a passport.

    Anyway, if it's the norm or not, do peeps think it's fair to take deposits before they lock your account?

    Just annoyed at the mo as £350 is alot to me.

    Thanks.

    Steven.
     
    Last edited by a moderator: May 8, 2013
  2. May 8, 2013
  3. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Their terms and conditions say this :-

    Security Verification Documents

    In order to verify the identity of our players, we will request certain documents from the Player to assist us in doing so. These documents must be valid where an expiry date is applicable and/or as recent as possible. Player should be aware that any financial transactions to or from the bgo.com website may be suspended pending the receipt and verification of said security documents.

    The documents that we require are:

    Photographic ID: We require valid, up to date photo documentation. These ID documents can be in the form of a Passport, Driver’s License, National ID Card, Employment ID or any other form of official ID which has been signed by the Player.

    Proof of Address: We must be able to verify the address as registered on your bgo.com account. A recent utility bill, doctor’s letter, solicitors letter, bank statement, tenancy agreement or any other similar legal document sent to the Player’s registered address is acceptable. This document must be no more than 3 months old at the time of verification. The full address and recipient’s name, as well as date of sending and senders stamp/headed logo must be visible. Please note that mobile phone statements are not acceptable as valid proof of address.

    Additional or Notarized Documents may be required should we not be able to verify your identity using those as listed above. This process is non-negotiable under the terms of our license and must be completed by all Players from whom it is requested
     
  4. May 8, 2013
  5. Stevenuk

    Stevenuk Dormant account

    Occupation:
    none
    Location:
    Leicester
    I know, I read them but to wait for 2 year before asking me :-(
     
  6. May 8, 2013
  7. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    its standard practice for withdrawals at every casino i've played and won at, as and when they request docs can range from the first withdrawal to much later on, but you really need to make sure that you have, some form of photo id before you deposit :)

    just make sure you dont reverse the money and play it away while you wait to get your ids sorted now :thumbsup:
     
  8. May 8, 2013
  9. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Ask them if a UK Citizencard will suffice - you can get one of those cheaply and much quicker than a passport

    They also have a rep you can PM him for help http://www.casinomeister.com/forums/members/paul-bgo.html
     
    1 person likes this.
  10. May 8, 2013
  11. Stevenuk

    Stevenuk Dormant account

    Occupation:
    none
    Location:
    Leicester
    Thanks for your help all, I have already sent for my provisional licence to be renewed :D
     

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