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BGO loyalty?

Discussion in 'Online Casinos' started by mellody, Dec 28, 2017.

    Dec 28, 2017
  1. mellody

    mellody Full Member

    Occupation:
    n/a
    Location:
    UK
    Hi all, hope i'm posting in the right place! So.... for many reasons I boycotted this site for a while. After seeing positive reviews here, I decided to play there again. Fool that I am!
    So today i find myself with the usual bruised forehead post live help chat. I'm about to be demoted (deja-vu) by a candy level because I think my points are not being added. I wagered nearly £200 on mini games yesterday and received no points. Live help say you no longer receive points for mini games as of October, yet it still states in onsite info that you do. Also i got the points credited for last weeks game play! Is there a live rep for BGO here? or can anyone else help? Many thanks...
     
  2. Dec 28, 2017
  3. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    I closed my account there a while back now due to there 1995 live chat system. And there awful wagering terms. Much better places around these days ;)
     
    mellody and Jono777 like this.
  4. Dec 28, 2017
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Agreed, they had the makings of a great casino but decided to opt for a trip back in time instead :rolleyes:
     
    mellody likes this.
  6. Dec 28, 2017
  7. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    It's a real shame because BGO were the first to pioneer the term 'fair spins'. Such vision should be commended.
     
    DreamRJ, mellody and aceking123 like this.
  8. Dec 29, 2017
  9. mellody

    mellody Full Member

    Occupation:
    n/a
    Location:
    UK
    Ho hum! Thanks for your replies folks and to goatwack for the lol moment! No reply from BGO yet but expected no less. Bummer that i'll lose all my progress on Immortal Romance, no sorry I already lost that with the last site downgrade, but guess I'll be following the herd and finally closing my account there too. Putting BGO in the box alongside 888 for New Year! Warm n well wishes to all x
     
    Last edited: Dec 29, 2017
    goatwack likes this.
  10. Dec 29, 2017
  11. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Do they even have Immortal or MG anymore? Went to login as not been in ages and couldn't see...
     
  12. Dec 29, 2017
  13. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Also, has anyone played the BGO version of DOA? Apparently it's not your average 12 spins....

    BGO loyalty?: DOA.png,Dec 29, 2017
     
  14. Dec 31, 2017
  15. mellody

    mellody Full Member

    Occupation:
    n/a
    Location:
    UK
    Hi and thanks again. Okay I am gonna close my account but want to share with you the wonderful journey I had that led to this. All I asked for was the loyalty points owed to me for wagering. Brickwall moments as follow:
    1, your points are correct
    2, you don't get points for wagering
    3, yes you do but you haven't wagered.. and on n on...
    One dead chat experience and five emails plus uploading of screenshots they say:
    "Even the screenshot you provided for your wagering shows that bets have been made not using real cash.
    I have doubled checked this with the bingo supervisor on duty and they also agree that the majority of bets were played not using real cash." Beginning to doubt my sanity!!! As I told them again my screenshot only shows cash... Is I Mad?
    BGO loyalty?: bgo wagering.jpg,Dec 31, 2017
     
  16. Jan 2, 2018
  17. bgo_Forum

    bgo_Forum Dormant account

    Occupation:
    bgo Casino Forum Monitor
    Location:
    London
    Hi Mellody,

    Can you please PM us with user details and we can take a look into this for you.

    Many thanks!
     
  18. Jan 2, 2018
  19. mellody

    mellody Full Member

    Occupation:
    n/a
    Location:
    UK
    Perfect timing. Already closed my account so No thanks for your help.
     
  20. Jan 2, 2018
  21. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Wow - An initial 29 Free Spins - We should all be rushing to play DOA at BGO, the chances of a wild line are almost TRIPLE of what it is elsewhere!!! :lolup: Classic!!

    Nate
     
    pinnit2014 likes this.
  22. Jan 2, 2018
  23. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    I thought it was some sort of weird BGO offer so I played it and was like whhhaattt only 12 spins!

    I think BGO should honour the 29 :cheers:
     
    Nate likes this.
  24. Jan 2, 2018
  25. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Just imagine having 29 spins - then getting a wildline in the first 10 - Now you have 19 Spins PLUS 5 extra spins - 23 Spins with a wild line :eek:

    Nate
     
    pinnit2014 likes this.

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