Your Input Please BGO feedback!

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I think you may have misunderstood my reply, sorry. I’m here to help and it’s not at all below my pay grade (I only get paid 4am to Midnight lol). CM is a great forum and my mentor and founder of the previous company I worked for used this great place to get feedback and build a solid business. I may not be able to be as responsive as I was previously and my colleagues will fill that gap but hey, it’s early days and I want to try and give it a stab while I learn. :)
I may have misunderstood your reply mate, my apologies.

just glad your around, if we had more decent industry folks like you willing to give a shit and help out then things wouldn’t be headed the way they are mark.

again sorry I took what you said the wrong way.
 
BGO Casino is reviewed by Casinomeister

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
I may have misunderstood your reply mate, my apologies.

just glad your around, if we had more decent industry folks like you willing to give a shit and help out then things wouldn’t be headed the way they are mark.

again sorry I took what you said the wrong way.
@Casinomeister - I may be wrong here but Ben has said “apologies” and “sorry” in one post. This looks like a potential account breach based on history?

Joking aside. Thanks again and I’ll contribute as much as I can here as I’ve always tried to.

Mark
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
@Casinomeister - I may be wrong here but Ben has said “apologies” and “sorry” in one post. This looks like a potential account breach based on history?

Joking aside. Thanks again and I’ll contribute as much as I can here as I’ve always tried to.

Mark
This me banned again for a record 17th time lol?
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
@Casinomeister - I may be wrong here but Ben has said “apologies” and “sorry” in one post. This looks like a potential account breach based on history?

Joking aside. Thanks again and I’ll contribute as much as I can here as I’ve always tried to.

Mark
What......he is not Canadian, we are the only ones allowed to apologize and say sorry in the same sentence. :) :)
 

JGslots

Ueber Meister
webmeister
PABinit
Joined
Feb 12, 2013
Location
Wales
Hey Mark...

I have just registered an account and would like to quiz you on any future providers that you're considering.
Plus a few of my favourite slots that are missing from the site.

You currently have some decent providers such as;
- SG
- Blueprint
- Greentube
- NetEnt
- Realistic

I would love to see;
- More BTG slots
- No Limit City provider slots
- Push Gaming
- Merkur

Overall, it has been a good experience so far, one of my most played slots Raging Rhino Rampage is not available at BGO for some reason, its a pretty new slot from SG.

Rob :)
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
Just to say Mark that more CEO’s should engage their customers, it is where they should get the best feedback.

The CEO should do the best for the shareholders, but that should be by building a loyal customer base that grows through reputation, not by asset stripping and aiming for short term profit.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Hey Mark...

I have just registered an account and would like to quiz you on any future providers that you're considering.
Plus a few of my favourite slots that are missing from the site.

You currently have some decent providers such as;
- SG
- Blueprint
- Greentube
- NetEnt
- Realistic

I would love to see;
- More BTG slots
- No Limit City provider slots
- Push Gaming
- Merkur

Overall, it has been a good experience so far, one of my most played slots Raging Rhino Rampage is not available at BGO for some reason, its a pretty new slot from SG.

Rob :)
Thanks Rob. Appreciate the feedback and will see where we are with those you suggest.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Just to say Mark that more CEO’s should engage their customers, it is where they should get the best feedback.

The CEO should do the best for the shareholders, but that should be by building a loyal customer base that grows through reputation, not by asset stripping and aiming for short term profit.
My good friend, mentor and previous CEO of 32 Ed Ware was always available for direct player feedback and I’ve learned that it is important.

Since my appointment I’ve already been involved in a number of player issues and it’s helping me understand and improve some processes which may not be the best currently. When travel bans are lifted I intend to spend some time with the different teams including support and deal with customers directly. It’s how I started and I don’t feel it’s above my grade!

Mark
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
My good friend, mentor and previous CEO of 32 Ed Ware was always available for direct player feedback and I’ve learned that it is important.

Since my appointment I’ve already been involved in a number of player issues and it’s helping me understand and improve some processes which may not be the best currently. When travel bans are lifted I intend to spend some time with the different teams including support and deal with customers directly. It’s how I started and I don’t feel it’s above my grade!

Mark
If you need an assistant, I am for hire. ;)
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
It is, but working in an office is dead now or companies having offices will be near non-existent. Working from home is the norm now. :)
I think you'll see places go 2-3 days in the office and a few at home; unfortunately there's been a few company's, the slightest sign of easing etc, that are informally telling staff it's BAU later on in the year aka most of the time in the office, so it's demise may not be that imminent; lot of company's IT systems can be pretty crap/manual as well, so may need to catch up.

On topic, Mark can approve the expense claims anyway so ask him to sign off on a lease plane
 

HotStreak David

Newbie member
Joined
Aug 12, 2017
Location
UK
They banned me out of the blue from all their sites/skins a couple of years ago. Good job I wasn't an affiliate for them at the time as I would have been fuming.

Thought it was particular bad taste to not remove Verne Troyer immediately when he passed on.

The fees for withdrawals were grating too.

Whether anything has improved I'll never know. . .
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
They banned me out of the blue from all their sites/skins a couple of years ago. Good job I wasn't an affiliate for them at the time as I would have been fuming.

Thought it was particular bad taste to not remove Verne Troyer immediately when he passed on.

The fees for withdrawals were grating too.

Whether anything has improved I'll never know. . .
Hey David,

Sorry to hear about the ban, happy to review that if you wanted me to. I can confirm withdrawal fees are no longer too.

As for Verne, I don’t know the timings unfortunately. It was before my time.

Regards
Mark
 

robd

Newbie member
Joined
May 4, 2021
I find the withdrawal times are very very good, on par with some of the best around. However, one complaint I have is the amount of coin in it takes to build any bonuses up. I cycle through a large amount but the larger bonuses are still out of reach, you then have to 65x them and it feels like you just don't get back enough when compared to other sites.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Don't forget the shit selection of games you can use the bonus on

  • Winnings from your Free Spins and Bonus received from the Box Boost Game will be awarded to your bonus balance and can be used on the following games:
    • The following games will contribute 100% towards the wagering requirements: Starburst, Twin Spin, Finn and the Swirly Spin, Gonzo's Quest, Aloha! Cluster Pays, Age of the Gods: God of Storms, Cleopatra, The Goonies, Jumanji, Hotline, Pyramid Quest for Immortality, Guns N Roses, Fruit Shop, Drive: Multiplier Mayhem, Dazzle Me, Spinata Grande, Warlords: Crystals of Power, Cleopatra Gold, Diamond Mine, Da Vinci Diamonds, Wild Wild West: The Great Train Heist, King Kong Cash, 9 Masks of Fire, Immortal Romance, Reel Rush, Street Fighter™ II: The World Warrior Slot, Ted, Butterfly Staxx, Narcos, Lightning Strike Megaways, Wild Wishes, 8th Wonder, Pixies of the Forest, Book of Oz, Scrolls Of Ra, Crystal Lotus, Thunderstruck II, Diamond Blitz, Atlantis, Centurion, Luck O' The Irish Fortune Spins, Willy's Hot Chillies, Super Hot Fruits, Kong The Eighth Wonder Of The World, Tales of Dr Dolittle, Golden Glyph, Berry Berry Bonanza, Bonus Train Bandits, Jurassic World, Genie Jackpots Wishmaker, Super Lucky Reels, Fortunes of Sparta, The Da Vinci Device, Fortunium, Spin Town, Super Lucky Charms, Champions of Valhalla, Golden Ticket, 9 Pots of Gold, Gemix, Bust the Bank, Super Graphics Upside Down, Starmada Exiles, Buccaneer Blast, Prime Zone, or Atlantis: City of Destiny ("Promotion Games").
    • Any gameplay on other games will not count towards the wagering requirements.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Thanks for the feedback on the bonus terms guys. I think BGO has seen a fair amount of bonus abuse in the past so the offers may not be the most attractive. Something we can work on as we segment the database accordingly.

Mark
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Thanks for the feedback on the bonus terms guys. I think BGO has seen a fair amount of bonus abuse in the past so the offers may not be the most attractive. Something we can work on as we segment the database accordingly.

Mark
I hope you can, the terms make it almost impossible to win from them, and while I get you don't want everyone to cash out £10000 from a tenner deposit, theres also no point making a deposit if it's going to be impossible to win from, which your's is close to.
 

jaydub

Newbie member
Joined
Jun 18, 2020
Location
dublin
Just to add to the conversation , As a newbie here , I think @L&L-Jan and @Mark_BGO are the best reps here , who really care and look at things from players perspective.

I have signed up and played on l@l casinos just bcoz of jan being very active and helpful here . Wanted to try BGO too but 65x wagering was a turnoff , I was actually shocked bcoz I never seen that before anywhere honestly and obviously have no account with BGO.
 
Top