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BGO.com issue

Discussion in 'Casino Complaints - Bonus Issues' started by ComradeBuka, Oct 23, 2014.

    Oct 23, 2014
  1. ComradeBuka

    ComradeBuka Dormant account

    Occupation:
    Graphic designer
    Location:
    Sweden
    Hi guys,

    I signed up for BGO a few weeks ago.

    I got some free spins and was lucky enough to work those spins to £212 (including a small deposition of 10 GBP which is required to be able to withdraw).

    I have submitted all documents they have asked for and been approved. Along with the approval I went to my account and took a gander. There is only £110.

    I also got the following per email:

    So they cancelled my withdrawal and kept half my winnings.

    What can I do?

    Sincerely,
    CB

    P.S. Not sure if this is the correct place to post this. My apologies if not. D.S.
     
  2. Oct 23, 2014
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    most likely in terms there is something like max withdrawal is 100.
    So congrats on your winnings, you should be happy with 100 pounds for free!
     
    2 people like this.
  4. Oct 23, 2014
  5. vorcirion

    vorcirion Experienced Member

    Occupation:
    pokerplayer
    Location:
    Tampere
    yeah there was a term in free spins frequently asked questions:

    "Can I withdraw the winnings from my free spins?

    Yes you can, although you will need to complete the wagering requirements first. If you are playing on a non-funded account, the maximum you can win as a direct result of free spins is £100. Any balance greater than this at the point where the account becomes funded is void and any additional winnings accumulated from the balance will also be removed."

    but congrats for winning that 100£ anyway!
     
    2 people like this.
  6. Oct 24, 2014
  7. ComradeBuka

    ComradeBuka Dormant account

    Occupation:
    Graphic designer
    Location:
    Sweden
    Thanks for replying! :)

    BGO has been prompt to reply as well, so after an initial disappointment I understand the situation and am happy I won 100 GBP for nothing. :)

    Cheers everyone.

    Payment is on the way, btw.
     
    4 people like this.
  8. Sep 27, 2015
  9. Karl Newbold

    Karl Newbold Dormant account

    Occupation:
    It analyst
    Location:
    Uk
    this is more or less the same as what i did, however i did find a loophole in the terms.

    also after depositing i continued to bet, and although i almost lost the lot i got back to around 800
     

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