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BGO Casino Withdrawl Problem

Discussion in 'Online Casinos' started by imteaz, Jul 20, 2016.

    Jul 20, 2016
  1. imteaz

    imteaz Full Member webmeister

    Occupation:
    Student
    Location:
    Canada
    Hi, I saw they have good ratings here, so played a bit and won 250 pound. I clearned my bonus requirement and withdraw, got email that i have to submit documents, which i did. Seems everything was alright. Next day got email that my withdraw approved. After couple of hours i got another email saying, i need to provide my bank account statement screen shot, as i deposit via Visa debit card, Its the same card i withdraw but to debit account. So i sent them my bank account screen shot, and got approved email that withdrawl amount will be credited within 5 bsiness days.

    Now after couple of hours got another email, saying sorry we can not process your withdraw and refunded to your account.

    What a joke! They made me sent all the documents, bank statement, details of the account. then simply say sorry can't process.

    I have deposited at least 10 casino over here with same card, and withdraw without any problem last 2 years.

    So i am really disappointed with their csr and how they handle things.
     
  2. Jul 20, 2016
  3. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    Hi, sorry to hear you've had issues. PM me your username and I'll look in to this right away.

    Thanks,
    Sam
     
  4. Jul 20, 2016
  5. bgoSam

    bgoSam Dormant account

    Occupation:
    Casino Manager
    Location:
    London
    Hi,

    I have discussed this with our Payments Team and Customer Support and replied to your PM.

    Thanks,
    Sam
     

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