Oh Gosh, had no idea posting a bonus update will turn into a weekend soap opera!
From my point of you, I can understand frustration from both sides, because:
1) There's always the calmer and more polite way to put in your suggestions. Like - Thanks for letting us know, but in my opinion your offer/casino lacks this or I don't like this, because... Commenting it like "shitty" "you should be ashamed of" or similar sounds spoiled, rude, attacking and angry. CM is not about being an angry mob who wants to scare people away or to test reps' patience and toughness. It's usually not them who create these offers or casino T&C anyway or some big decisions. Pointing a guilt finger towards anyone here makes no sense for me. Everything can be said in nice and calm way, especially feedbacks and suggestions.
2) Karolina overreacted and took it too personally which is a mistake and she admitted it. It's not professional indeed and we're not used to such reactions from the reps, but she obviously got a weak moment.
I personally never had a single issue working with her, she's always there, super responsive and helpful.
BGO is obviously not forum friendly company, as we never had an active rep. A matter of choice, not much that we can do about it.
Frankly speaking, there's only a handful of reps who are logging in here and/or posting daily. Some of them are even contributing to the threads not only related to the brands they represent, like Trada reps, Mark 32Red, L&L Jan, Dan, Videoslots, Charlotte, Karolina (Max), Rizk ...
Most of the reps come and go, this is sometimes too dynamic industry and jobs are changed frequently.
Funny thing for me is that a couple of times I received messages from some of them picturing this forum like "grumpy" or "always moaning", "never satisfied" etc
Some of them were like - I tried, your forum is too frustrating for me.
So I just wish more peaceful threads and good atmosphere over here - no point of stressing anyone out
Let's leave it to Max
Feedback and suggestions are always more than welcome, but there's always more decent way of speaking it out..