Be Wary of Casino-Mate

OZman

Dormant Account
PABnononaccred
Joined
Sep 14, 2017
Location
Australia
I would also advise to look at other online casino's. I have had awesome success with Jackpot City and Royal Vegas, but unfortunately these are no longer available in my country. Today I tried casino mate (casino-mate.com]) and had nothing but problems. For example:

- All there microgaming games no long work, however they are all still available to play on their website. You can click on them but they just error out. I have been told that casino-mate are no longer taking bets on these sites. This might just be in Austalia.

- I deposited $600 and they added $200 in bonus. I spent up to $80 trying to get various games to work. At the end I thought it was too hard so I tried to withdraw (my balance was now over $1000) after an hour or so. I was told I could not withdraw anymore than $400! A loss of $200 without actually loosing! I tried to have the billing department sort it out but they were not interested.

So please beware of my issues before you sign up to casino mate. I certainly wouldn't recommend them.

More info on this casino can be found right here.
 
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I would also advise to look at other online casino's. I have had awesome success with Jackpot City and Royal Vegas, but unfortunately these are no longer available in my country. Today I tried casino mate and had nothing but problems. For example:

- All there microgaming games no long work, however they are all still available to play on their website. You can click on them but they just error out. I have been told that casino-mate are no longer taking bets on these sites. This might just be in Austalia.

- I deposited $600 and they added $200 in bonus. I spent up to $80 trying to get various games to work. At the end I thought it was too hard so I tried to withdraw (my balance was now over $1000) after an hour or so. I was told I could not withdraw anymore than $400! A loss of $200 without actually loosing! I tried to have the billing department sort it out but they were not interested.

So please beware of my issues before you sign up to casino mate. I certainly wouldn't recommend them.

Since the new legislation has come into effect in Australia it is a good idea to pop over to support and ask them can you play at their casinos. I am thinking that is the reason why you can't play the MG games, maybe MG pulled the licensing from the MG only casinos. Also how can you say you lost $80 when you tried to withdraw $1000 by my calculations that is a win of $200 over starting balance. If you played with the bonus then I'd say they are being generous by allowing you to withdraw $400.

On the other hand Casino Mate shouldn't have allowed you to sign up with them in the first place if you can't play the games.
 
So you deposited and took a bonus, didn't get thru the bonus playthru and tried to withdraw.
Then they let you withdraw you real money but not your bonus wins.

So what's the problem?
Only issue here i see is you didn't read t and c's and don't understand how bonus works!
 

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