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Beware stated bonus terms at Slotocash

Discussion in 'Online Casino Bonuses' started by LRDell, Jan 25, 2018.

    Jan 25, 2018
  1. LRDell

    LRDell Experienced Member PABaccred

    Occupation:
    Finance
    Location:
    East Coast, USA
    I play quite a bit at Slotocash, and I do use bonuses. I took advantage of a bonus this evening and have had some luck, so I went to the account page to see where I was on the playthrough. I checked the terms and conditions prior to making my deposit, and it said the terms were 30x playthrough. When I looked at the required playthrough on the account page, it seemed really high and when I checked it, it was 35x. So I called them to get it corrected. Oops, they said, the terms and conditions page was incorrect and this bonus was 35 times. I explained that I accepted the bonus based on the terms stated on THEIR own information page and said they needed to correct it and make my playthrough the 30X amount. The only option they offered me was to wipe out the bonus code and give me back my deposit. This is not acceptable.
     
  2. Jan 25, 2018
  3. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
  4. Jan 25, 2018
  5. LRDell

    LRDell Experienced Member PABaccred

    Occupation:
    Finance
    Location:
    East Coast, USA
    I have dealt with them a time or two before and they were very helpful.
     
  6. Jan 25, 2018
  7. GC_Konstantin

    GC_Konstantin Experienced Member webmeister

    Occupation:
    Administrator at Gambling City Network
    Location:
    Gambling Ctiy
    It's obvious you need to be allowed to clean the said bonus at 30x. From a mile ! Wagering from general terms and conditions shall only prevail if there was no rollover mentioned when you took the bonus. Good luck, guess you'll get it resolved OK !
     
  8. Jan 30, 2018
  9. LRDell

    LRDell Experienced Member PABaccred

    Occupation:
    Finance
    Location:
    East Coast, USA
    Update. Not only did the Sloto rep never get back to me, but now they are holding up part of my withdrawal. I was able to meet the higher wagering and still had a nice amount. Had to split it between bank wire and Bitcoin because of stupid weekly limits. They processed the bank wire but are now telling me the Bitcoin won't be processed until tomorrow - 6 DAYS AFTER REQUEST.
     
    Mouche12 likes this.
  10. Jan 30, 2018
  11. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    If reps are not responding you need to report it as this is not good.
     
    dionysus and Mouche12 like this.
  12. Jan 30, 2018
  13. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    I'll bring this up to our rep's attention..
     
  14. Jan 31, 2018
  15. LRDell

    LRDell Experienced Member PABaccred

    Occupation:
    Finance
    Location:
    East Coast, USA
    Georgina did get with me about the wagering requirements, but I have not hear back about the withdrawal.
     
    Mouche12 likes this.
  16. Feb 21, 2018
  17. duty_bound

    duty_bound PM spam

    Location:
    Malta
    Hello, as a good rule of thumb, always stick to casinos licensed in reputable jurisdictions. Not to say that all Curacao licensed casinos are no good, but if this casino was licensed in Malta for example, you would have had the opportunity to contact the regulator.

    Cases like yours are usually upheld by the Malta Gaming Authority, since agreements need to be respected. This casino should have had enough common sense to own to their mistake and let you play yourbinus at X30.

    In particular Slotocash, it does not have a good rating: You must register/login in order to see the link.
     
  18. Feb 21, 2018
  19. Savatage79

    Savatage79 Experienced Member

    Occupation:
    Contractor
    Location:
    Pittsburgh
    I dunno I think slotocash deserves more than 49/100..they have pretty quick customer support, they pay fairly quick.. I mean this situation sucks but I personally haven't had anything but a good experience with them overall.
     
  20. Feb 21, 2018
  21. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I have no idea where you came from you just popped up one day on the forum, maybe I missed an intro thread or something I dont know lol

    But just wanted to say thanks for jumping in here on the forum, I think we all appreciate the extra help and getting on reps and everything else. I know Max and Bryan dont have alot of time sometimes so its a great addition.

    Maybe you have been around for years and I am just being blonde.... but thanks regardless!
     
  22. Feb 22, 2018
  23. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Lol, I like this pop up referral :D

    Thanks @lockinlove, I'm very happy if you've been contacted by the representative and solved the issue! I introduced myself some time ago, but been a member here for almost 6 years. Unfortunately not quite an active one, but since I joined CM last September as an Account Manager, thought it would be cool to be part of the forum too. And I like this community anyway :))
    So, as my role gives me the opportunity to speak with casino reps and managers on daily basis, I'm here also to remind them to check and reply to topics related to the brands they represent :)

    You can always PM me here if any assistance needed! ;)
     
    lockinlove likes this.
  24. Feb 22, 2018
  25. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Oops, it wasn't you who started this thread :D But however, message me if you need something :)
     

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