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Poker Complaint Beware Sportsbook.com Poker

Discussion in 'Poker Complaints' started by elok, Jun 1, 2010.

    Jun 1, 2010
  1. elok

    elok Dormant account

    Occupation:
    Salesman
    Location:
    Mojokerto
    Email from Sportsbook.com
    On 5/30/10, This email is not visible to you. <support@sportsbook.com> wrote:
    Thank you for choosing us for your gaming entertainment. We hope you had
    great experience and that you'll visit us again soon.

    This is only a RECEIPT to confirm your recent withdrawal request. A second
    email will be sent to you to confirm the funds have been sent to the address
    you've provided. Please keep in mind that your withdrawal request
    should be received within 2-3 weeks.


    Your Withdrawal Receipt
    Withdrawal ID: 4110408
    Customer ID: 796375062
    First Name: Elok
    Withdrawal Amount: $190.00
    Withdraw YYYY-MM-DD: 2010-05-30
    Withdrawal Type: Moneybookers

    If you wish to change any aspect of this withdrawal, please contact us as
    soon as possible at This email is not visible to you.

    Thanks again for choosing us. We will have your request processed and sent
    to you as soon as possible.

    My answer :
    From Elok Proboretno <elokproboretno@gmail.com>
    to This email is not visible to you.
    date Mon, May 31, 2010 at 12:05 AM
    subject Re: Withdrawal confirmation
    mailed-by gmail.com

    hide details May 31 (1 day ago)

    Dear sportsbook.com,

    My Withdrawal type : Moneybookers should be received within 2-3 weeks.
    Is not right isnt it?

    Please give me your confirmation about it as soon as possible...

    Thank's

    Regards,

    Elok

    Email from Sportsbook.com
    On 5/31/10, Documents Department <documents@gamingsupport.net> wrote:
    Dear Elok,

    We notice you performed a willing transfer of funds from players hancur1981
    and lenmar81. Therefore, we require you to explain the nature of your
    relationship with this customer by responding to this e-mail.
    Until a response is received we have inactivated your poker account.
    Thank you for your prompt attention to this matter.

    Best Regards,

    Olger P.
    Security Team
    PlayAces by Sportsbook.com


    My Answer
    to Documents Department <documents@gamingsupport.net>
    date Mon, May 31, 2010 at 10:48 PM
    subject Re: Re: Withdrawal confirmation (LTK61105378665X) Player
    ID: 796375062
    mailed-by gmail.com

    hide details 10:48 PM (3 hours ago)

    Dear sportsbook.com,

    What do you mean i transfer from player hancur1981 and lenmar81? I
    dont understand?
    I dont know who they are? please explain to me about it more details?
    Thanks

    Regards
    Elok

    On Tue, Jun 1, 2010 at 12:13 AM, Sportsbook Cashier
    <cashier@sportsbook.com> wrote:

    Dear Elok,

    Thank you for contacting us.
    Our management team have reviewed your account and have deemed that it
    will remain inactive.
    If you open any new accounts they will also be closed.
    As per our house rules, management reserves the right to revoke the
    agreement between the user and our site.
    Management decision is final and no further correspondence will be
    entertained on this matter.
    Please accept our apologies for any inconvenience this matter may have
    caused you. Your co-operation is greatly appreciated.
    We are always here to help you.
    Please feel free to reply to this email if you have any additional
    questions in relation to this or any other matter.
    Your reference ID for this email is LTK61105378665X ;
    please quote this number in any further communication on this subject.

    Kind regards,
    Carlos


    from Elok Proboretno <elokproboretno@gmail.com>
    to Sportsbook Cashier <cashier@sportsbook.com>
    date Tue, Jun 1, 2010 at 1:51 AM
    subject Re: Withdrawal confirmation (LTK61105378665X) Customer ID 796375062
    mailed-by gmail.com

    hide details 1:51 AM (33 minutes ago)

    Dear Sportsbook.com,

    What is this mean...? You close My account and reject to pay my withdrawal ?
    In what reason ? Due to i play with hancur1981 and lenmar81 and i won?
    Who are they ? Fraud or something ? How about my money or How about if i lose ?

    Give me your details confirmation about it as soon as possible...

    Thanks

    Regards
    Elok

    What do you think about this condition...
    About player hancur1981 and lenmar81 i dont know who they are...
    But i do remember that i won sng headup 30+1.5 with score 3-1 ( so i
    won $55, i dont remember my opponent ) on 29/05/2010
    and easy win 1 sng headup 50+2.5. It look like my opponent getting
    problem with connection until he/she allin with about 1000 chips when
    he/she connected back and i call and i get lucky and i won. on
    30/05/2010

    in sportsbook.com email said
    If you open any new accounts they will also be closed.
    :lolup:... what for i open new account with them... :lolup:

    Im not get answer for my last email yet... ill be post it here when i get it...
    It look like they always try to find a reason to reject the payment...
    :notworthy

    Sportsbook.com, Play Aces ( Beware before playing in there ) :notworthy
     
  2. Jun 3, 2010
  3. elok

    elok Dormant account

    Occupation:
    Salesman
    Location:
    Mojokerto
    My email ...
    Dear sportsbook...

    I cant login to Sportsbook.com ?
    Is all because i play with hancur1981 and lenmar81 ?
    Who are they ? fraud ?
    How about my initial deposit ?
    Do you take that too ?
    You are so kind...

    Please give me confirmation about as soon as possible...

    Regards,
    Elok

    Email from Sportsbook.com
    On 6/3/10, Sportsbook Cashier <cashier@sportsbook.com> wrote:
    Dear Elok,
    Thank you for contacting us.

    As a result of our investigation into a recent claim we have permanently
    inactivated the gaming account and will be crediting back any deposits made
    with this card. These credits can take up to 15 business days to hit the
    card after a refund is issued. Please be advised that any related gaming
    accounts will be closed as will any additional accounts opened in the
    future.

    Please accept our apologies for any inconvenience this matter may have
    caused you. Your co-operation is greatly appreciated.

    We are always here to help you. Please feel free to reply to this email if
    you have any additional questions in relation to this or any other matter.
    Your reference ID for this email is LTK61105481624X ; please quote this
    number in any further communication on this subject.

    Kind regards,

    Marco Griffin

    My answer
    Dear sportsbook,

    Im not used any credit card to make deposit...
    I used moneybookers to deposit...
    It should recorded by your system.

    First you close my account due to i play with hancur1981 and lenmar81
    and now you will back my deposit to my card? what card that i used? It
    confusing and look like little messy here...
    Please send back my deposit to my moneybookers as soon as possible...

    Regards
    Elok
     
  4. Jun 3, 2010
  5. coloradobuff

    coloradobuff Experienced Member

    Occupation:
    Sports Writer
    Location:
    Denver, Colorado
    Sounds like you had multiple accounts, correct?
     
  6. Jun 4, 2010
  7. elok

    elok Dormant account

    Occupation:
    Salesman
    Location:
    Mojokerto
    i dont have any account with sportsbook before. I only have 1 account with them. But i do have others account with carbon and Nordica poker. Before i create an account with sportsbook.com i ask about it and they said it ok... no problem... but my account is not hancur1981 or lenmar81...
     
  8. Jun 7, 2010
  9. elok

    elok Dormant account

    Occupation:
    Salesman
    Location:
    Mojokerto
    I received my initial deposit today.
     
  10. Jun 7, 2010
  11. poker.face

    poker.face Dormant account

    Occupation:
    Writer
    Location:
    US
    Hmmmm.. I am not so sure about it. They could be making stories to rip you off and all your earnings. Or you could be making the story here 'cause you've lost some of the biggest games held by them. Hope there could a solution to your issues with them. And I also hope there's another individual who could add their bad experience on that site so we could put a red flag on them on the board that everyone should avoid.
     
  12. Jun 10, 2010
  13. elok

    elok Dormant account

    Occupation:
    Salesman
    Location:
    Mojokerto
    That was my experience with sportsbook.com. No further information given about that. I mean about details of the problem. The solution is they back my initial deposit and add $25 for my bonus. Maybe... :lolup:
     
  14. Jun 10, 2010
  15. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    They are not questioning the multiple accounts, they are questioning whether he was chip-dumping or not..so was you chip-dumping?
     
  16. Jun 11, 2010
  17. elok

    elok Dormant account

    Occupation:
    Salesman
    Location:
    Mojokerto
    chip-dumping ?
    I played tournament with score 3-1 if i was chip dumping it should be 2-0 or 3-0.
    about 50+5 tourney... Look like my opponent got connection problem and my opponent go all in with about 1000 chips (starting chips 1500) before flop... and i call (due to my mouse position always in raise button and i always click that as soon as possible cause i thought my opponent had connection problem cause my opponent always fold any bet )...? I can lose too...
    Am i chip-dumping ?
     

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