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Your Input Please BEWARE! Sky Vegas Misleading Terms:

Discussion in 'Online Casinos' started by dunover, Jun 25, 2015.

    Jun 25, 2015
  1. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    OK, I was awarded a £15 cash bonus with a 1x playthrough plus a 100% up to £50 bonus (20xB WR) for reaching 'Texas' in their Roadtrip promo. You get further and get bigger prizes the more you turnover. Withdrew £122 from it on Monday, no problem.

    Today I took the 100% with a £50 deposit. You get your deposit locked in with the bonus until WR is met, no problem. Had a few decent wins on Rhino and was up to £262 and checked the WR and to my dismay after ages was only 20% through. It turns out the promo is f*cking deceptive. As read it my 50 and their 50 becomes bonus money and I need to wager £1000, 20X£50:

    11. Cash bonuses will be credited as non withdrawable credit and must be played through once before withdrawal.

    12. Deposit bonuses will have wagering requirements of x20 and a customer’s deposit will be locked into this bonus. Full details of deposit bonuses will be available via dedicated promotional pages once a customer becomes eligible.


    It turns out the WR is 20x (D+B) as my WR after the wins was 1600-odd, 32 X the bonus! It should state this, or give an example to make it clear. WR is in fact 40XB!!!

    If you see my latest video it will show how all this unravelled, it'll be up tonight.

    Considering the promo was earned by my deposits and playthrough this is a bloody joke. It's not a 'reward' but a yoke.

    AND WHERE IS THE REP?????????:mad::mad::mad::mad:
     
    5 people like this.
  2. Jun 25, 2015
  3. goatwack

    goatwack bombastic monk CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Up in the clouds somewhere by the looks of it. Can't imagine for a second you'd take a £50 bonus with a £2000 playthrough, so it looks like deception, pure and simple.

    That's not even vague, it clearly states x20 BONUS, God knows at what point they contradicted themselves by tying in the deposit as well. It's rogue at best. No doubt chat are as helpful as a fart in a lift, there is next to no chance of ever meeting that WR. Joke outfit indeed!
     
    1 person likes this.
  4. Jun 25, 2015
  5. catapultaudio

    catapultaudio Senior Member

    Occupation:
    Computer Programmer
    Location:
    Leeds, UK
    Come on I think thats getting a bit carried away, 40x bonus WR isn't exactly rare nowadays is it....

    Still, I'm surprised to see Sky screwing up like this, I reckon they'll sort it for you though if the t & c are definitely incorrect - they need to get their sh*t in order with regards their rep for sure as well !
     
    2 people like this.
  6. Jun 25, 2015
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I do use SV now and again, especially since I learnt they have WMS so thank you for the heads up as far as their T&C's are concerned, appreciated!
     
    1 person likes this.
  8. Jun 25, 2015
  9. goatwack

    goatwack bombastic monk CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    As far as I'm concerned, changing terms on the fly and an absent rep does not a good casino make. We've all seen previously good establishments slowly go to sh*t with their apathy and disregard towards its userbase, I don't see why Sky should be given a free pass on this. It's about delivering a consistent and reliable service, not weighing the odds even further in their favour.

    No doubt they probably assumed Dunover wouldn't notice the 'subtle' amendment.
     
    1 person likes this.
  10. Jun 25, 2015
  11. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Something needs to be done about sky not having a rep around too I think, I love their site, but prefer ones where we have an active rep.. :thumbsup:
     
  12. Jun 25, 2015
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I only noticed what they had done when I checked the WR. You will hear, in X-rated language, what I thought on my video in a few hours. It ruined the session.
     
  14. Jun 25, 2015
  15. jasonuk

    jasonuk Experienced Member

    Location:
    UK
    Sky Vegas have changed promotion text in the past to add clarity, for example from their welcome bonus terms:

    However, it seems to be hit and miss whether they do. In the past they rarely locked deposits to a bonus so it would be 20xB, but now with lock-in bonuses as standard, they seem to have sneakily changed it to 20x(D+B) for deposit bonuses without making that clear to the end user.

    As far as promotions go they are still at the better end - I just wish they'd be clear... it's a waste of everyone's time having to ask CS what the WR is!
     
  16. Jun 27, 2015
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Canot wait to see video, I beg you not chomped out the bti where you see wager was not right :)
     
    1 person likes this.
  18. Jun 27, 2015
  19. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    Where their rep on here:eek: done a avoiding act on here not active :eek:.Think I will avoid this one in the further to high to wager that amount
     
  20. Jun 27, 2015
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I whached the vid, I missed where you found out wager was wrong lol, Unless it is not on there, You swear enought anyway and I love abit of f words but that would of toped it to see you swear when you see the bonus was not right
     
  22. Jun 27, 2015
  23. jasonuk

    jasonuk Experienced Member

    Location:
    UK
    34 minutes in...

    You must register/login in order to see the link.

    Even when you re-read the terms, it says the deposit bonus has WR of 20x *and* the deposit will be locked into the bonus. Even if the deposit is locked into the bonus, it doesn't become a "deposit bonus" itself. In some promotions they have clearly announced it as 20x(D+B), but in this case they've tried to pull a fast one :rolleyes:
     
    Last edited by a moderator: Dec 12, 2017
    3 people like this.
  24. Jun 27, 2015
  25. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Play it from 34 minutes. I was NOT happy!

    I would raise this with the rep if there was one.
     
  26. Jul 7, 2015
  27. jasonuk

    jasonuk Experienced Member

    Location:
    UK
    Sky Vegas have just posted their latest promotion ("Hot Reload") - the terms are clearer, even though it'll make you run a mile... £25 bonus, £1500 wagering requirement means 60 x Bonus on a locked deposit :eek:

    A "great deposit offer" (to use their description) which is one of the worst promotions I've ever seen on Sky Vegas! Looks like CVC Capital Partners are already looking to get their money back...
     
  28. Jul 7, 2015
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    Not from me they won't. I closed A/C and f*ck'em......

    But at least. despite their pig-ignorant lack of acknowledgement, they seem to have read this thread or complaints elsewhere and have actually made it unambiguous now - 20x D+B.
     
    Last edited: Jul 7, 2015
    1 person likes this.
  30. Jul 7, 2015
  31. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania

    I can't believe you guys are quibbling over a friggin 20x D+B offer. Try living in the USA where the standard is 30x+ D+B. :rolleyes:

    But to the topic at hand. This is the main reason I take a SCREENSHOT of the T&C page/email that outlines each bonus BEFORE depositing...this way, if they change the rules in the middle, they have no recourse.
     
  32. Jul 7, 2015
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I am afraid you don't seem to understand the issue here. Whether players in USA get 10xWR or 200xWR is irrelevant. The WR itself is not the issue, but how it was mis-described.

    The terms (and I copied them AND showed them in the video!) were/are misleading. They stated 20xB. Now while this may seem generous to you, regular SkyVegas players frequently used to get a 20xB reward/promo etc. sometimes even less. I made the deposit based upon how they read. I wouldn't have taken it if said it was actually 40xB (which it is) deposit tied in.

    Look above at Jason's post where he pastes the terms - that's ALL they had to do for the one I took, make it clear and unambiguous.

    All the deceiving gits needed to say was (20x D+B) and on my YT channel it appears I wasn't the only player misled by this wording.

    There has been no comment from the rep, because there's not a lot they can say to justify it.
     
    5 people like this.
  34. Jan 6, 2016
  35. JasonB31

    JasonB31 Dormant account

    Occupation:
    fruit machine engineer
    Location:
    London
    Still misleading

    Sorry to reply to an old thread but I don't understand how Sky Vegas are getting away with the latest promotion on the site today, the ' No lose day' offer. It says you are refunded up to £10 loses but if you read the t&cs the refund has to be wagered once. Very unlucky not to win anything with a 1x wager but it happens so how the hell is it a 'no lose bonus' when clearly you can lose????? Really does my head in!
     
    1 person likes this.
  36. Jan 6, 2016
  37. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    You are really correct in this. But the clever way they have worded this actually makes it right. They are not stating "NO RISK" or "CASH BACK" they are only stating no risk. And that is actually correct because you stake £10 on that slot and if you lose you do get the £10 back. Yeah of course you need to play it through 1x but I find it to be a good offer compared to other crap we get thrown at us :)

    You have to look at that offer as a kind of cover and also they state it correctly by saying "no lose BONUS" notice the word used is BONUS and not cash etc. :thumbsup:
     
    2 people like this.
  38. Jan 6, 2016
  39. jasonuk

    jasonuk Experienced Member

    Location:
    UK
    I would say it is the most transparent Sky Vegas have been for a while, and to be fair to them the only restriction is immediate withdrawal (in the previous iteration last week, the "funds" could be used on any Sky Gaming site - not just Sky Vegas). It's also a generous series of offers (six in total) - compared to some of their recent 60xB offerings!

    It's obviously an issue if you were planning to deposit, play and withdraw immediately - but I guess those are the kind of players this rule is trying to deflect. Especially true here in the UK as there are sites trying to sell "matched betting" (arbitrage or bonus arbitrage against the bookmakers and/or casinos) as a get-rich-quick scheme!
     

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