Beware Quicktender Unauthorized Charges

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
Those of you using Quicktender and their credit card deposit feature, please pay close attention to what is charged to your bank account,.. especially if you make a series of deposits of the same amount within a few days, like I did.

This past week, I made 10 deposits into my QuickTender account with my Mastercard ( yes, I've been losing ). I made nine $50 and one $56 deposit.

Today, my bank's transaction log shows that QT charged me for the $56 deposit and ten $50 deposits. Somewhere in there, they slipped in an extra $50 deposit that never took place. The order of these transactions did not arrive to my bank in the order in which they were made. I truly believe QT tries to take advantage of certain situations like this where an additional charge for the same amount can easily be overlooked, especially if one is not paying close attention. In addition, there is no reason why the transactions, as received by the bank, should be out of the order in which they were made. This only adds room for confusion and error,..and the error seems to always benefit them.

What bugs me the most is Quicktender's non-response to my numerous emails for their assistance in resolvoing this. The only time they actually replied was when I emailed them to let them know I made a successful deposit using InternetExplorer as opposed to Firefox. They replied in 20 minutes (and during non-working hours! ) thanking me for this information. Now they wont even acknowledge my existence...bunch of jerks..

What makes this worse, is having to explain to my bank what all these transaction are for as I am disputing one of the $50 charges. I admit, I felt like an idiot, when my Bank asked for QT's phone number where they could be reached. "Why would you place hundreds of your hard earned dollars with a website or service that doesnt even have a phone number where they could be reached?" I said, "um...um..because I'm an idiot?"

So, in sum, my message: Check your statements carefully. They've got clever methods to get that extra buck from you. Perhaps its safer to just make one large deposit as opposed to making a bunch of 'as needed' deposits like I did.

Better yet, don't even use QuickTender. Why pass your money to a group that provides support whenever the F*Ck they want.

Good Luck to you all !
 

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
Customer Support for my Bank said for me to call them tomorrow, during regular hours, to give them further details if I wanted to go forth with disputing this extra $50 that was charged.

I'd like to hear any opinions out there....whether or not its a good idea to go forth with this dispute, considering I'm in the US and what QuickTender is...kind of a sensitive issue...or maybe its not?. Should I feel somehow threatened if my Bank asks for my QT's transaction log? How would guys handle this situation? I would like to get my $50 back. But considering the times, I dont want to create a big stink and problems for myself either.

Thanks for any input-
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
Could it be that you simply forgot and possibly did do the 10th
deposit for $50
I know I get a itch to gamble an sometimes I deposit in several casino's an plan on going back to play an forgot I deposited
logged in an saw the cash there
like when we had to clear out our neteller accounts

is it worth your bank digging into what you do with your cash?

Good Luck

Cindy
 

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
Could it be that you simply forgot and possibly did do the 10th
deposit for $50
I know I get a itch to gamble an sometimes I deposit in several casino's an plan on going back to play an forgot I deposited
logged in an saw the cash there
like when we had to clear out our neteller accounts

is it worth your bank digging into what you do with your cash?

Good Luck

Cindy

Hi Cindy,

Yes I'm 99.99% sure QT charged my Mastercard an additional $50.

After four days, QT Support sends me this:

Please be informed that your issue has been registered and forwarded to the respective department. We will contact with you as soon as we receive an answer from them.

To me, this means they've done nothing...delay tactics.

Yes, I know..I've considered that question in regards to my bank being nosey with what I do with my money...at the same time, its difficult to just sit back and allow 50 bucks to be taken away without trying to get it back.

Thanks
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
IMO I would fight this out with Quicktender. If you do the chargeback I would think they may ban you from doing anymore transactions with your MC. And, even though it isn't your banks business I think you'll be raising all kinds of red flags. I had this happen with Neteller twice last year when I still was using them. They resolved it but you have to be very diligent or I think any of these processors would let it go. Even though it may take a bit you may be better off. But, like I said, just my opinion.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
I would exhuast all possible avenues with QT first.
 

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
IMO I would fight this out with Quicktender. If you do the chargeback I would think they may ban you from doing anymore transactions with your MC. And, even though it isn't your banks business I think you'll be raising all kinds of red flags. I had this happen with Neteller twice last year when I still was using them. They resolved it but you have to be very diligent or I think any of these processors would let it go. Even though it may take a bit you may be better off. But, like I said, just my opinion.

I think you're right on with your opinions and advice...

Yes, I think you're correct about the chargeback and possible consequences resulting from it. So I will not be calling my bank back to dispute this transaction.

Yes, same thing happened with me and Neteller also in the past. And it did take quite awhile for it to be resolved..lots of patience needed.

Diligence is key...I guess I'm just tired of this cat and mouse chase.

Thanks for your input
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
I will enclose a email between Quicktender an I
what it shows is how an when I sent it

Date: Wed Aug 29 05:32:28 2007
From: Quicktender Support Team <support@quicktender.com>
[ Add to Address Book | Block Address | Report as Spam ]
To: <jas2587
Subject: RE: [***SPAM***] reject


Dear Cindy Spears,

Thank you for contacting QT Help Desk.

Could you please specify the name of the merchant in order to investigate this issue?

Looking forward to your reply.

Sincerely,
__________________

Sam

QuickTender Help Desk
__________________
-----Original Message-----
From: cindy [mailto:jas2587]
Sent: Tuesday, August 28, 2007 11:43 PM
To: support@quicktender.com
Subject: [***SPAM***] reject



1 2260000000001590423 11021 Merchant did not process the transaction and returned error

Hi can you please tell me why I got a reject
Thanks
Cindy
jas258710

12-31-1956


Date: Wed Aug 29 11:23:49 2007
From: Quicktender Support Team <support@quicktender.com>
[ Add to Address Book | Block Address | Report as Spam ]
To: <jas2587
Subject: RE: [***SPAM***] RE: [***SPAM***] reject


Dear Cindy



Thank you for contacting QT Help Desk.



In order to solve the problem please follow the instructions below and then retry to purchase with the merchant:



1) download the latest casino software
2) refresh the casino/QuickTender website
2) delete cookies/temp files



If you need further assistance, please do no hesitate to contact us.



Best Regards,

__________________

Jim



Good Luck

Cindy
 

silkprint

Dormant account
Joined
Jun 10, 2003
Location
Mass
I always kept track of where I deposited by writing down the amount , date and casino . I know I had to double check myself before and the mistake was actually mine .
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
so sorry I didn't know if they went thru quicktender support on the quick site
so I was showeingthem the email I sent to an how fast I got a reply
no no I am having no problems
ss maybe I should't have posted

Cindy
 

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
I always kept track of where I deposited by writing down the amount , date and casino . I know I had to double check myself before and the mistake was actually mine .

Yes, I do the same. I am not having any difficulties with knowing which casinos I've played at, when and how much I've deposited there. My post is about a discrepancy in amount of money that was deposited into my QT account and the amount charged to my Mastercard. And I've quadruple-checked my transaction logs, and the mistake continues to be theirs.;)
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
so sorry I didn't know if they went thru quicktender support on the quick site
so I was showeingthem the email I sent to an how fast I got a reply
no no I am having no problems
ss maybe I should't have posted

Cindy

You're fine:) thanks for trying to help. I understand they will also call you back if you request it, but I haven't had the need.
 

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
Hi all,

I am pleased to announce that QT reversed that extra charge to my Mastercard.

In my last email to them before they corrected this accounting error, I sent them copies of my QT 'report' along with my Bank's transaction log...it clearly shows that I was charged too much. Also, I mentioned that in addition to the inconveniences this has caused, I also do not feel comfortable having my bank ask me questions regarding these transactions and the sensitive issues surrounding the purpose of QuickTender. Im sure QT also does not want to raise any red flags with those US Banks that currently are allowing for their customers to transact without problems.

QT did not notify or confirm with me that they had corrected this accounting error. After I realized QT did indeed reverse the extra charge to my bank, I immediately sent an email, to all persons and departments involved in this case, to express my appreciation for their help and resolving this in a timely manner. They continue to be silent with me...maybe they really are just so busy and without the time to even acknowledge a thank you email. In any event, I'm glad all is squared away.

Thank you all for your advice and input....good luck :thumbsup:
 

peteyweestro

Experienced Member
Joined
Jun 29, 2007
Location
So Cal...Antelope Valley
do you remember where the money taken by qt went to,the reason i ask is because a charge for $49.96 showed up on my bank statement from Dubai, the bank only could give me a phone # to find out who it was and they don't respond to my messages
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
i won't use them until they change banks again. thread in ATB
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
Dubai is common for Grand Prive, Belle Rock, etc. My bank called the first time it showed up just to see if I was aware I was dealing with a "bicycle shop" in Dubai! Fortunately in my business I do have some strange charges once in a while!:D
 
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