- Sep 18, 2004
I received an email from "Sam and Emma" with a $50 ND bonus coupon. After downloading/installing the software, I opened an account and redeemed the coupon. No problem. I made the WR the first day and even got up a bit, so on the second day, I withdrew it. NO problem again, except the next day, the withdrawal was denied and the "manager" took back all the money in the account. I emailed support
---- Original Message -----
Sent: Saturday, November 06, 2004 4:54 AM
I had $50 in my account and the manager withdrew it. I redeemed coupon GIANT50 and played for a while. When I went back to play the next day, the money was gone. Please explain.
and was told that:
Regarding your email, I'm afraid that there was some confusion with the GIANT50 coupon. You see, this promotion was only intended for a handful of players invited specifically by the Casino Owners, this promotion was sent out by email to the selected players. Word of this coupon got out and was posted on gambling forums which we have no control over. After checking our files, I'm afraid that we won't be able to send you your winnings due to the fact that this promotion was not intended for you and the personal email wasn't sent to you.
We are very sorry for the misunderstanding, but we can't control what is posted on the gambling forums, and unfortunately most of the information posted their is incorrect or inactive. Please contact us at any time should you have any questions or comments.
Since I HAD received the coupon from an email, I told them so. They have ignored me since then.