Beware Betfair Promotions

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
Just a little vent here about a promotion being run by Betfair.

They are offering a 100% match Bonus for their Arcade section on deposits of £20 or more.

After accepting the bonus my Arcade Bonus Balance read £40, but when opening any of their slots my balance was zero.

Here's the live chat:

" Kristina : Hello welcome to Betfair you are chatting with Kristina. How can I help?
Paddy: Hi.
Paddy: I made a £20 deposit and accepted a £20 bonus for the Arcade section.
Paddy: My Arcade onus Balance reads £40
Paddy: But when I open any slot my balance reads zero and I am unable to use the funds.
Paddy: Why is this happening?
Paddy: Terms & Conditions state "Any slot featured on the Arcade will be eligible for you to play your bonus."
Kristina: Not to worry. I shall have a look for you Paddy.
Paddy: Thanks Kristina :)
Kristina: Thank you for waiting Paddy.
Paddy: No problem
Kristina: Unfortunately we are having a bit of an issue with that promotion.
Kristina: My supervisor has raised this with the relevant team. I shall be sending her your information so that they can correct your account.
Kristina: I do apologise for any inconvenience.
Paddy: So what now?
Paddy: My £20 deposit is just tied up and unusable?
Kristina: You shall need to wait 24 hours before trying it again.
Paddy: Can you immediately place the £20 back to my Skrill acount please
Paddy: as I was hoping to use this money.
Kristina: Once this is resolved, you will receive a confirmation e-mail.
Kristina: I am sorry for any inconvenience. We are looking into this and will try our best to resolve it as soon as possible,
Paddy: Yes, but in the meantime you can immediately place my £20 deposit back to Skrill so I can use it elsewhere.
Paddy: That would be the preferable outcome for me in this situation.
Kristina: The £40 is a bonus, you would not be able to use it until the issue is resolved.
Kristina: I can check with my supervisor to cancel the bonus for you.
Paddy: Well I feel sorry for you Kristina for having to deal with all the customers that aren't going to be happy about this :)
Paddy: Yea, but then I won't be ale to take the bonus again.
Paddy: Complete shambles.
Kristina: That's fine. I understand that these things happen and I try my best in explaining the situation as best as I can, to make sure that my customers are still happy.
Paddy: Well thanks for the assistance in the matter Kristina.
Kristina: I am very sorry for any inconvenience.
Paddy: No problem.
Paddy: Have a nice night."

So now I have to wait until Betfair get their shit sorted before I can use money that I deposited and wished to play immediately, my money is hostage.

So just to anyone thinking about taking the offer, please consider not bothering, you'll save yourself the hassle and frustration.

Don't think I'll ever be taking a match offer here ever again in the future, in fact I'd nearly go as far to say I won't bother depositing there at all. As good a sportsbook as they are, this type of thing in 2017 is just plain unacceptable.
 
Be careful with Bonuses!
It is crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
I know it sucks when these things do happen. But sometimes you just need to grit your teeth, Kristina seemed to deal with it well, apart from ignoring your request for them to give you the £20 back.

I hope they sort it for you. I do not play at betfair myself. I have an account, but never deposited based on some factors :)
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
I know it sucks when these things do happen. But sometimes you just need to grit your teeth, Kristina seemed to deal with it well, apart from ignoring your request for them to give you the £20 back.

I hope they sort it for you. I do not play at betfair myself. I have an account, but never deposited based on some factors :)

Yea she did, but I mean her response is as generic as you'd expect under the circumstances ;)

Anyway there is obviously no fault attributed to Kristina in this situation, all the blame is firmly directed at their shitty technical team.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Yea she did, but I mean her response is as generic as you'd expect under the circumstances ;)

Anyway there is obviously no fault attributed to Kristina in this situation, all the blame is firmly directed at their shitty technical team.

True, and maybe but then again, it might be something to do with servers, Or maybe they just didn't fully implement the bonus properly. What is more is you probably wont find out who was to blame or what exactly happened, we usually never do :p unless of course they do pass the info on to the support staff who then are allowed to tell the players. But mostly they do not divulge that info to us mere players :p
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Well she told me to clear cache and cookies, before telling me she would pass it on, so at least you didnt get that :D

She also told me to try 4 other games, 3 of which werent in the arcade section, and the 4th wouldnt open

Raping rhino should work i think though if you want to lose on that!
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Well she told me to clear cache and cookies, before telling me she would pass it on, so at least you didnt get that :D

Ahh yeah, that really annoying standard reply we always get lol. It gets soo irritating when they say to clear cache etc etc. It is more annoying to people that are very knowledgeable in the first place, it is like insulting our intelligence, but hey, they do not know if the player they are speaking to as great knowledge or not :p
 

Chipkin9

I'm not a Senior
Joined
May 23, 2013
Location
Tyrone, Ireland
Well she told me to clear cache and cookies, before telling me she would pass it on, so at least you didnt get that :D

She also told me to try 4 other games, 3 of which weren't in the arcade section, and the 4th wouldnt open

Raping rhino should work i think though if you want to lose on that!

Yea Rhino works, Literally playing it now after trying to open a shitload of games and seeing my balance on crap games I do not wish to play, and balance not showing on games I did.

Not on Super Monopoly Money, but on Rhino both WMS (Scientific)

Not on Topcat, but on Ted (Blueprint)

This suggests it is irrespective of Provider. Also No NotEnt, which I guess is a blessing.

Sorry you got caught like I did, but also glad someone else did too :D

Btw are you Colin s on Slot Battles?
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
I took their survey where a lucky few get a voucher. 25 people i think.
It must of gone on for 30+minutes. I dont know how i pushed on after noticing the progress bar going up slower than guts previous boost bar would if nearing mini status. I feel i will be buying something from amazon soon as no one else could have possibly been as bored as i was to reach the end.

Anyway, sorry to hear of this fuming situation of which you speak
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
I took their survey where a lucky few get a voucher. 25 people i think.
It must of gone on for 30+minutes. I dont know how i pushed on after noticing the progress bar going up slower than guts previous boost bar would if nearing mini status. I feel i will be buying something from amazon soon as no one else could have possibly been as bored as i was to reach the end.

Anyway, sorry to hear of this fuming situation of which you speak

I needed my second shave of the day by the time I completed that
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Yea Rhino works, Literally playing it now after trying to open a shitload of games and seeing my balance on crap games I do not wish to play, and balance not showing on games I did.

Not on Super Monopoly Money, but on Rhino both WMS (Scientific)

Not on Topcat, but on Ted (Blueprint)

This suggests it is irrespective of Provider. Also No NotEnt, which I guess is a blessing.

Sorry you got caught like I did, but also glad someone else did too :D

Btw are you Colin s on Slot Battles?

I am :thumbsup:
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
Betfair have some of the best casino promos. x5 or x10 wagering for 100% bonus is some of the best about. Never had any issues and if I do they quickly sort it.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Betfair have some of the best casino promos. x5 or x10 wagering for 100% bonus is some of the best about. Never had any issues and if I do they quickly sort it.

usually, this is what live chat just told me

Rhiannon: Bear with me for a moment Colin.
Rhiannon: I have just been speaking to someone in our game technical team but unfortunately we have not yet got a fix for it. The promotional teams are still going through all of the games to see why it is not avaialable on everything.
Rhiannon: I would suggest trying it on slots where you can see the bonus or maybe leaving it and trying it a little later on today. Maybe the promotional team will manage to make some headway.
 

ricky

Experienced Member
Joined
Apr 5, 2016
Location
london
Just a little vent here about a promotion being run by Betfair.

They are offering a 100% match Bonus for their Arcade section on deposits of £20 or more.

After accepting the bonus my Arcade Bonus Balance read £40, but when opening any of their slots my balance was zero.

Here's the live chat:

" Kristina : Hello welcome to Betfair you are chatting with Kristina. How can I help?
Paddy: Hi.
Paddy: I made a £20 deposit and accepted a £20 bonus for the Arcade section.
Paddy: My Arcade onus Balance reads £40
Paddy: But when I open any slot my balance reads zero and I am unable to use the funds.
Paddy: Why is this happening?
Paddy: Terms & Conditions state "Any slot featured on the Arcade will be eligible for you to play your bonus."
Kristina: Not to worry. I shall have a look for you Paddy.
Paddy: Thanks Kristina :)
Kristina: Thank you for waiting Paddy.
Paddy: No problem
Kristina: Unfortunately we are having a bit of an issue with that promotion.
Kristina: My supervisor has raised this with the relevant team. I shall be sending her your information so that they can correct your account.
Kristina: I do apologise for any inconvenience.
Paddy: So what now?
Paddy: My £20 deposit is just tied up and unusable?
Kristina: You shall need to wait 24 hours before trying it again.
Paddy: Can you immediately place the £20 back to my Skrill acount please
Paddy: as I was hoping to use this money.
Kristina: Once this is resolved, you will receive a confirmation e-mail.
Kristina: I am sorry for any inconvenience. We are looking into this and will try our best to resolve it as soon as possible,
Paddy: Yes, but in the meantime you can immediately place my £20 deposit back to Skrill so I can use it elsewhere.
Paddy: That would be the preferable outcome for me in this situation.
Kristina: The £40 is a bonus, you would not be able to use it until the issue is resolved.
Kristina: I can check with my supervisor to cancel the bonus for you.
Paddy: Well I feel sorry for you Kristina for having to deal with all the customers that aren't going to be happy about this :)
Paddy: Yea, but then I won't be ale to take the bonus again.
Paddy: Complete shambles.
Kristina: That's fine. I understand that these things happen and I try my best in explaining the situation as best as I can, to make sure that my customers are still happy.
Paddy: Well thanks for the assistance in the matter Kristina.
Kristina: I am very sorry for any inconvenience.
Paddy: No problem.
Paddy: Have a nice night."

So now I have to wait until Betfair get their shit sorted before I can use money that I deposited and wished to play immediately, my money is hostage.

So just to anyone thinking about taking the offer, please consider not bothering, you'll save yourself the hassle and frustration.

Don't think I'll ever be taking a match offer here ever again in the future, in fact I'd nearly go as far to say I won't bother depositing there at all. As good a sportsbook as they are, this type of thing in 2017 is just plain unacceptable.

bonus not available to me
 
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