Chipkin9
I'm not a Senior
- Joined
- May 23, 2013
- Location
- Tyrone, Ireland
Just a little vent here about a promotion being run by Betfair.
They are offering a 100% match Bonus for their Arcade section on deposits of £20 or more.
After accepting the bonus my Arcade Bonus Balance read £40, but when opening any of their slots my balance was zero.
Here's the live chat:
" Kristina : Hello welcome to Betfair you are chatting with Kristina. How can I help?
Paddy: Hi.
Paddy: I made a £20 deposit and accepted a £20 bonus for the Arcade section.
Paddy: My Arcade onus Balance reads £40
Paddy: But when I open any slot my balance reads zero and I am unable to use the funds.
Paddy: Why is this happening?
Paddy: Terms & Conditions state "Any slot featured on the Arcade will be eligible for you to play your bonus."
Kristina: Not to worry. I shall have a look for you Paddy.
Paddy: Thanks Kristina
Kristina: Thank you for waiting Paddy.
Paddy: No problem
Kristina: Unfortunately we are having a bit of an issue with that promotion.
Kristina: My supervisor has raised this with the relevant team. I shall be sending her your information so that they can correct your account.
Kristina: I do apologise for any inconvenience.
Paddy: So what now?
Paddy: My £20 deposit is just tied up and unusable?
Kristina: You shall need to wait 24 hours before trying it again.
Paddy: Can you immediately place the £20 back to my Skrill acount please
Paddy: as I was hoping to use this money.
Kristina: Once this is resolved, you will receive a confirmation e-mail.
Kristina: I am sorry for any inconvenience. We are looking into this and will try our best to resolve it as soon as possible,
Paddy: Yes, but in the meantime you can immediately place my £20 deposit back to Skrill so I can use it elsewhere.
Paddy: That would be the preferable outcome for me in this situation.
Kristina: The £40 is a bonus, you would not be able to use it until the issue is resolved.
Kristina: I can check with my supervisor to cancel the bonus for you.
Paddy: Well I feel sorry for you Kristina for having to deal with all the customers that aren't going to be happy about this
Paddy: Yea, but then I won't be ale to take the bonus again.
Paddy: Complete shambles.
Kristina: That's fine. I understand that these things happen and I try my best in explaining the situation as best as I can, to make sure that my customers are still happy.
Paddy: Well thanks for the assistance in the matter Kristina.
Kristina: I am very sorry for any inconvenience.
Paddy: No problem.
Paddy: Have a nice night."
So now I have to wait until Betfair get their shit sorted before I can use money that I deposited and wished to play immediately, my money is hostage.
So just to anyone thinking about taking the offer, please consider not bothering, you'll save yourself the hassle and frustration.
Don't think I'll ever be taking a match offer here ever again in the future, in fact I'd nearly go as far to say I won't bother depositing there at all. As good a sportsbook as they are, this type of thing in 2017 is just plain unacceptable.
They are offering a 100% match Bonus for their Arcade section on deposits of £20 or more.
After accepting the bonus my Arcade Bonus Balance read £40, but when opening any of their slots my balance was zero.
Here's the live chat:
" Kristina : Hello welcome to Betfair you are chatting with Kristina. How can I help?
Paddy: Hi.
Paddy: I made a £20 deposit and accepted a £20 bonus for the Arcade section.
Paddy: My Arcade onus Balance reads £40
Paddy: But when I open any slot my balance reads zero and I am unable to use the funds.
Paddy: Why is this happening?
Paddy: Terms & Conditions state "Any slot featured on the Arcade will be eligible for you to play your bonus."
Kristina: Not to worry. I shall have a look for you Paddy.
Paddy: Thanks Kristina

Kristina: Thank you for waiting Paddy.
Paddy: No problem
Kristina: Unfortunately we are having a bit of an issue with that promotion.
Kristina: My supervisor has raised this with the relevant team. I shall be sending her your information so that they can correct your account.
Kristina: I do apologise for any inconvenience.
Paddy: So what now?
Paddy: My £20 deposit is just tied up and unusable?
Kristina: You shall need to wait 24 hours before trying it again.
Paddy: Can you immediately place the £20 back to my Skrill acount please
Paddy: as I was hoping to use this money.
Kristina: Once this is resolved, you will receive a confirmation e-mail.
Kristina: I am sorry for any inconvenience. We are looking into this and will try our best to resolve it as soon as possible,
Paddy: Yes, but in the meantime you can immediately place my £20 deposit back to Skrill so I can use it elsewhere.
Paddy: That would be the preferable outcome for me in this situation.
Kristina: The £40 is a bonus, you would not be able to use it until the issue is resolved.
Kristina: I can check with my supervisor to cancel the bonus for you.
Paddy: Well I feel sorry for you Kristina for having to deal with all the customers that aren't going to be happy about this

Paddy: Yea, but then I won't be ale to take the bonus again.
Paddy: Complete shambles.
Kristina: That's fine. I understand that these things happen and I try my best in explaining the situation as best as I can, to make sure that my customers are still happy.
Paddy: Well thanks for the assistance in the matter Kristina.
Kristina: I am very sorry for any inconvenience.
Paddy: No problem.
Paddy: Have a nice night."
So now I have to wait until Betfair get their shit sorted before I can use money that I deposited and wished to play immediately, my money is hostage.
So just to anyone thinking about taking the offer, please consider not bothering, you'll save yourself the hassle and frustration.
Don't think I'll ever be taking a match offer here ever again in the future, in fact I'd nearly go as far to say I won't bother depositing there at all. As good a sportsbook as they are, this type of thing in 2017 is just plain unacceptable.