Dear Sir,
Regarding your betting activity, our system is more than correct and recorded it precisely.
It seems that, not in one, but in three instances during bonus wagering, you used a feature called re-try free spin. In the moment that you refused the first legit winnings from the free spins, the winning amount that you refused, since it was already added to your balance, was considered a legit bet by the Microgaming system, as it normally contributes to the wagering (Outdated URL (Invalid)). Hence the breach of the clause 3.12. You repeated this two more times during your bonus wagering, knowing very well that this would contribute to the wagering and hence it would be easier to wager the amount using this feature.
Since you can see your balance during the game, you could easily understand that this feature has those specific mechanics, but you carried on and used that feature two more times, as we said above.
Furthermore, according to clause 3.13 of our Bonus T&C’s this feature is considered irregular play and we quote: “Using the “Double-Up”, gamble feature or any other feature within a game to increase win values” and it is clear that you used this feature to increase the winnings as in the first instance of the 59.5€ bet, where the initial bet was 2.5€ and the winnings from the free spins that you forfeited were 57€, and the whole session was rightly considered as a 59.5€ bet (Outdated URL (Invalid)). From the re-try on this bet you won 84€ and this was a 27€ increase on your original 57€ win. The same option was used for the other two instances.
In the light of the above the breach of the two clauses of our Bonus T&C’s stands. Your deposit was returned and the winnings were confiscated according to clause 1.5.3 “If Betzest suspect or detect any Irregular Play, Betzest may disqualify You from the Bonus and withhold withdrawals and/or confiscate winnings and/or close Your Account.”
We kindly remind you that you accepted these T&C’s when you registered at the site. Nevertheless, as a gesture of good will, we offered you the same bonus again with a kind reminder to read carefully our T&C’s. This offer still stands. We also remind you that you were paid correctly and fast, when you played in adherence with our bonus T&C's before this case.
We are very sorry for the inconvenience and we thank you for being a member of Betzest.
Kind Regards.
Casino Manager