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Non-Bonus Complaint Betway - Self excluded and been betting on new account

Discussion in 'Casino Complaints - Non-Bonus Issues' started by hostileman, Jan 27, 2017.

    Jan 27, 2017
  1. hostileman

    hostileman Dormant account

    Location:
    uk
    Hi,

    First and foremost....I self excluded myself on Betway in 2014 and reopened a new account in 2016.

    I had a problem back then and gambling got me through a hard time in my life....I eventually Self excluded my account permanantly (for the max duration) but I stumbled accross my old account which I had totally forgotton about, tried to log in and was suspended. I went to live chat who informed me my self exclusion did not have a time frame on the account but listed as indefinatley.

    I registered a new account early last year 2016 and have been using the account for 12 months. Fully verified and details match the banned account. Ive not betted in 6 months now but I did leave the account open. I have walked away from gambling :thumbsup:

    I know its my fault but it got me thinking recently. How the hell can betway allow me to open a new account if I am self banned permanantly. Im not looking for a claim but at the same time Im thinking this is totally wrong with them. Have I got anything to shout about or recover.

    For the record, on my new account I have deposited over 50k and withdrawn 25k so a net loss of 25k.

    Any help or advise would be much appreciated
     
  2. Jan 27, 2017
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Firstly nothing personal and well done on quitting :thumbsup:

    Just my opinion but if I were a Betway Manager (and I hate this company by the way for reasons of my own) I would see any approach as "Another disgruntled loser trying to take advantage of the SE 'loophole' "

    I can see the other side of the coin from a players perspective but just trying to give an honest and experienced response rather than build up false hopes or waste your time!
     
  4. Jan 27, 2017
  5. hostileman

    hostileman Dormant account

    Location:
    uk
    understood. Im on there VIP but tbh I suppose in a way if I can get something out of them then i will.

    I can understand there side also but I dont really think thats a factor. If they are failing to allow others to keep opening accounts despite self exclusion then there is something really wrong with there system. There audits are obviously failing if mines been open for 18 months.
     
  6. Jan 27, 2017
  7. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    If you've used all or mostly similar details on the second account they should have flagged it, it's their duty to under the UKGC Rules. All your bets should be voided. You state however you've been paid out 25k for 50k in deposits, so would you be making your post had you won? More to the point, would they have paid you if you won big or would they have suddenly spotted the duplicate account once they realized you would cost them money?

    If you feel badly maybe make a complaint to eCOGRA if you feel they didn't exercise due diligence. Technically your bets should have been void but unfortunately problem gamblers are very lucrative for (some) casinos. These sort of posts reflect badly on both the player and casino.
     
  8. Jan 27, 2017
  9. hostileman

    hostileman Dormant account

    Location:
    uk
    Well to be honest, I probably wouldnt be making the complaint. Who would in reality. The issue I have is with them....How can they let me open an account, follow all there audits and miss my account. If i didnt quit it could have caused me further issues. And im pretty sure im not just the only one betting having self excluded themselves. There processes are obviously failing


    I have an accumulator which should win me 30k subject to Juventus winning Serie A. It waas a 15 fold i placed last year and 14 have come through.

    Obviously that would take my winnings above my deposit\withdrawal. so 55k withdrawn but 50k deposited. But that isnt really the case here. Im not disgruntled in any way. Ive not betted in 6 months. Ive had enough of it, got help and I am clean from it. The pending bet I suppose is a bonus but I would much rather close my account.

    I never closed my account due to the one opened bet just to add.
     
  10. Jan 28, 2017
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Ok that would put you at a serious advantage if Juve did the business. They pay you OK and you're 5k to the good. If they suddenly, miraculously spot your dupe a/c when faced with paying 30k out then you would end up (via asking them, complaining vie ECOGRA or an ADR like PAB here) quits as they can't not pay you AND keep void bets so you should get at least 25k at the worst. Good Luck with the accy.
     
  12. Feb 2, 2017
  13. kanajorma

    kanajorma Experienced Member

    Location:
    Finland
    This case its like folkenautomaten casino, if you permanently close account you can open it again by yourself in one second.
    Allthough folkenautomaten is bad casino for gambler, since they use everything to get withdraw cancelled by player or cashier...
     

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