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Announcement Betway removed from the accredited casino section

Discussion in 'Forum Suggestions, Announcements, & Feedback' started by Casinomeister, Jul 20, 2016.

    Jul 20, 2016
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    7 people like this.
  2. Jul 20, 2016
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Good riddance to bad rubbish, Never had any faith with these guys after countless poor CS experiences.

    Take my chance to have a (justified) 'pop' as and when I can and have been awaiting this thread since joining CM!
     
    1 person likes this.
  4. Jul 20, 2016
  5. DANB9191

    DANB9191 Senior Member

    Location:
    United Kingdom
    I really enjoy playing at Betway :eek: And the live support have always been nice enough.. My last withdrawal of £290 came from here off 10 free spins.

    Oh Betway, what have you done :confused:
     
    1 person likes this.
  6. Jul 20, 2016
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    "Talk to the hand" is a big fat red light for us and that's the route they have chosen to take. There is no legitimate reason for that decision other than it being a convenience that suits their corporate bean-counters and/or legalese department. So be it.
     
    4 people like this.
  8. Jul 20, 2016
  9. goatwack

    goatwack bombastic monk CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I remember them paying me no problem a few years back, everything was plain sailing. I do recall their CS calling me up and offering a part- reversal on my withdrawal for another small bonus......which I took (d'oh) :(

    Obviously didn't recognize such dodgy tactics back then, it was probably the beginning of the end for them. They seemed to have stopped making quite as much effort in the last couple of years for this to have happened.

    Betway-n you and me, I'm sure they'll be back as accredited before long though :cool::(
     
    1 person likes this.
  10. Jul 20, 2016
  11. DANB9191

    DANB9191 Senior Member

    Location:
    United Kingdom
    If anything I find stingy about Betway, Is the free spins hippodrome casino offer !! I had 50 free spins the other day across 3-4 games and one of them was Gold Factory :eek: Buzzin' !! Loaded the game... 45 lines missing ?! Dirty mother truckers !!
     
    4 people like this.
  12. Jul 20, 2016
  13. goatwack

    goatwack bombastic monk CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    That's just not cricket, at least not in my book :mad:
     
    1 person likes this.
  14. Jul 20, 2016
  15. ThePOGG

    ThePOGG Meister Member webmeister

    Occupation:
    Casino Affiliate
    Location:
    UK
    This doesn't surprise me at all. I know CM and Max have had a closer relationship with Betway than I have over the years, but I've yet to get any response other than 'talk to the hand' when complaints come in about their associated properties. I always approach them, but always the same response.....
     
    2 people like this.
  16. Jul 20, 2016
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Part of a long list which lead to my thoughts on this wonderful casino :rolleyes:
     
  18. Jul 20, 2016
  19. DANB9191

    DANB9191 Senior Member

    Location:
    United Kingdom
    I wanna know what else is on your list :eek: So I can look out for them :eek2: I like Betway Casino !! Just not Hippodrome :oops:
     
  20. Jul 20, 2016
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    No problem Dan, can't remember the lot but a few things that sprung to mind...


    A Ukash deposit went AWOL (voucher voided but casino account not credited with money) - Ukash confirmed 'The Betway Group' had received these funds, took them THREE weeks to sort it.

    When sorted I should have had a 75% bonus on the original day of deposit, something they promised me would be added whilst trying to sort the original problem, guess what no bonus and another CS headache and another wait.

    Not entirely sure of the offer but a deposit related FS offer. No mention in T&C of reduced win lines and when checking with support no mention again. Reduced win lines aaarrgghh - got caught out on this with Gold Factory and Lucky Witch and also Eagle's Wings. Gold Factory fair enough take a few lines off but not 40 and as for the other 2, how tight do you want to get lol?

    Need more? :p

    The Ukash problem as described above happened again, another fortnight wait (imagine my frustrations when I only have £20 to play that day and this happens)

    Countless promises of: - 'We'll sort it and get back to you via email' - When would that be then 2072 when I'm 100!

    Then came the Spin Casino Migration fiasco :rolleyes:

    Had my Platinum Play casino account (Fortune Lounge) migrated to Spin Casino (part of Betway Group) following the UK pullout along with some other MG only viper accounts.

    Contacted them as I (not my fault) ended up with 2 accounts at Spin Casino and wanted to be upfront, avoid any potential 'duplicate account' bullshit (which I knew would be a nightmare to explain to these guys)

    Geez, talk about opening a can of worms.

    I never close casino accounts and have advised other to follow suit for years, more so these days.

    I made a strong exception with this bunch of jokers!
     
    3 people like this.
  22. Jul 20, 2016
  23. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    eCOGRA are happy for Casinomeister to deal with issues relating to casino's that are registered with themselves .I have an email alluding to exactly that from eCOGRA
     
  24. Jul 20, 2016
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They aren't in the "rogue pit". :p They just don't qualify to be in the accred section - thus: Fall from Grace.
    We have an excellent relationship with eCOGRA - always have.
     
    2 people like this.
  26. Jul 20, 2016
  27. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Just making another quick post as I feel you may have mis-understood what I meant, sorry!

    Nothing dodgy or as Bryan says not rogue just basically not my cup of tea and too many personal poor experiences to make me want to 'shop there again'

    Imagine if 4-5 times you wandered into KFC, the smell of the chicken is making you drool, you've just finished a 12 hour straight shift and are starving.

    You order your meal, sit down and they bring you some stone cold, under cooked off cuts that looks like a dogs had a quick chew on it!

    Still edible but not what you expected :eek:

    That's my opinion of Betway n Co.
     
    2 people like this.
  28. Jul 20, 2016
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    That alone means IMO they should not be in the pit, but buried below the bottom of it. What a slimeball offer, freespins on 10% of the pay lines. :rolleyes:
     
    2 people like this.
  30. Jul 20, 2016
  31. DANB9191

    DANB9191 Senior Member

    Location:
    United Kingdom
    :lolup:

    Aye.. I stay away from Hippodrome unless they send me them generous spins !! I usually win around £2 but I really can't bad-mouth Betway.com they've give me A LOT more than I've give them.. Hassle free :oops:

    And I haven't had a problem with payments myself (Yet) and hope not to experience them! I use my card and not eWallets or vouchers. The live agents have always been helpful in every way they can to deal with my problems (Bonuses, withdrawals and missing Plus Points)

    I hope they can make it back into the accredited section in time ? If not, I'll wait for an issue that drives me away from the casino, until then.. Betway is not too bad :thumbsup:
     
    2 people like this.
  32. Jul 20, 2016
  33. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Fair Play - each to their own as they say lol :thumbsup:

    Sounds like they may have improved from a loyalty/CS point of view. Once I've made my mind up however, stubborn old me never goes back.
     
  34. Jul 21, 2016
  35. DANB9191

    DANB9191 Senior Member

    Location:
    United Kingdom
    Betway removed from the accredited casino section: Hippodrome - 50 fs DQ Slot.jpg,Jul 21, 2016

    Betway removed from the accredited casino section: Hippodrome - 50 fs DQ Slot 2.jpg,Jul 21, 2016

    The amount of wilds that came up and gave me that £4 win !! I could have had A LOT more with the other 45 lines !! :oops:
     
  36. Jul 21, 2016
  37. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I rest my case :rolleyes:

    Far better places Dan, trust me on this one lol :thumbsup:
     
    2 people like this.
  38. Jul 21, 2016
  39. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Fully agree with Jon. Any casino giving FS on just a few pay lines belong in the rogue pit :rolleyes:

    BTW, casinos insist to their last breath that the games are set in stone and they can't change anything, e.g. RTP, etc. but they can change the amount of pay lines. How???? :confused: :eek:
     
    1 person likes this.

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