Question Betway not available in Australia now or ?

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MissRuthless

Registered
Joined
Nov 6, 2013
Location
Australia
Hello,

Strange thing has happened to my fiance, he only plays at Betway and was playing fine there yesterday, today he went to log in, and account has been Temp Locked for some reason.
So he went to open chat, live chat has always been available, and it says:

Betway services are not available to players in your region.

And to leave a message.

Anyone else who plays at Betway and is in Australia experiencing this ?
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Bit odd that they'd do that without notifying Aussie players first. My bet is a glitch. That said, it looks like their reverse withdraw time has just increased from 24 hrs to 72 hrs this week too, so maybe there are changes coming.
 

aceking123

Ueber Meister
Joined
Mar 4, 2008
Location
uk
Bit odd that they'd do that without notifying Aussie players first. My bet is a glitch. That said, it looks like their reverse withdraw time has just increased from 24 hrs to 72 hrs this week too, so maybe there are changes coming.
always been 48hrs for me (
 

MissRuthless

Registered
Joined
Nov 6, 2013
Location
Australia
It has always been 48 hrs pending.

Just odd, he has played there for a good 2 yrs + and cannot login, and then seeing the chat message and its not available in our region message.

He will just have to wait for their support team to respond to his email.
 

aceking123

Ueber Meister
Joined
Mar 4, 2008
Location
uk
I was given 24 - probably a VIP thing then...but this week I made a withdrawal on Tuesday and it's still sitting there now.
they lost my custom around two months ago , i was gold level having the account for many years , but they indeed got a little too greedy for my liking & those good offers seem to have left , although they always paid which is the main thing , i dont think i would of waited before sending them a e mail friday about a withdrawal made on tuesday though .

hope you see it monday simmo .
 

MissRuthless

Registered
Joined
Nov 6, 2013
Location
Australia
Interesting, My fiance went too create a new account to check if Australia is in the drop down menu, when you get to the section, to select your Country, and Australia is no longer in this list.

So does this mean, Betway now is not available to Australians ? And this is why he can not access his account or use live chat now ?
 

aceking123

Ueber Meister
Joined
Mar 4, 2008
Location
uk
Interesting, My fiance went too create a new account to check if Australia is in the drop down menu, when you get to the section, to select your Country, and Australia is no longer in this list.

So does this mean, Betway now is not available to Australians ? And this is why he can not access his account or use live chat now ?
live chat is uk ip address is working fine , ive just tried asking them via live chat

& miss heres your answer a copy from live chat

Konrad: We unfortunately no longer offer our services to that particular region.
 

MissRuthless

Registered
Joined
Nov 6, 2013
Location
Australia
Wow, really... they happily take money and yet do Not inform players from Australia that they will no longer be able to play there.
 

Azzurri

Banned User
Joined
Feb 9, 2014
Location
From Foil Land
I can confirm that MissMonopoly,

I tried signing up a little while ago and was told Aussie players are restricted after questioning the no Aus in the drop down during registration. Very strange your partner was already a current customer.

This is just a guess, but maybe they have an association with an Australian bookmaker or the like which would restrict them from accepting Aus customers. Similar to Bet365 has an Australian sports bet site, yet Australian customers are restricted from playing at the Bet365 casino. Without going into the legalities (which I'm really not qualified to comment on), it has to do with online sports betting being legal in Australia, whilst online casinos are not if the business is based in Australia. As Bet365 have an Australian branch and base located here, they are not allowed to offer their casino to Australian customers even if the casino side of things is based overseas. Virgin is the same due to their airline being established in Australia also. It's actually illegal to do so in Australia. Hope that makes sense.

Maybe I'm over analyzing it, but just a thought.
 

MissRuthless

Registered
Joined
Nov 6, 2013
Location
Australia
Yes Thank You, just informed my fiance, he is mighty pissed, considering he played their lastnight, or was night before now.. and been there for like 2 yrs.

I never understand why he plays there anyway with their crappy long pending but still.. no notifications about change is very poor.

:eek:
 

Azzurri

Banned User
Joined
Feb 9, 2014
Location
From Foil Land
If he wants some suggestions for new sites, I can recommend Guts, Bgo, Betat, 32red, and most recently Videoslots (although I closed my account there temporarily due to teething issues and no fault of their CS). :thumbsup:

I have played at all these sites regularly, and they are the best IMO when looking at the overall package. Excellent, fair and generous bonuses, above average CS (and a class of their own compared to most out there :mad:), and all have reps on here that will bend over backwards to help you should any issues occur.

I don't know what Betway was like, but if your partner had even one frustrating issue there in his time, I'd confidently say the above recommended sites are better, as even if there is an issue, the CS is that good that a negative is quickly spun into a positive experience.

I'm Australian, so you can be assured you're welcome at all the sites I recommended. And just in case you need to know, I have no affiliation with any of the sites other than being a regular customer. I hope to one day try my hand at becoming an affiliate, and this group will be first on my wish list to partner with due to my pleasant experiences.

Happy gaming!
 

Azzurri

Banned User
Joined
Feb 9, 2014
Location
From Foil Land
Sorry, I should mention one thing before you register at bgo. Although I am an active member, they only accept GBP currency which can be expensive when depositing from Australia. I still deposit there purely out of loyalty to their rep here Paul who is fantastic. That may sound strange, but money isn't an issue for me, so I can afford to do so, yet I understand not everyone can.

Paul has shown me a superior service level, so I like to repay that commitment. If you can't afford the conversion at the moment, still keep tabs on them as a future option as Paul has advised me that they will soon be introducing other currencies with $US being one of the first to be introduced very soon (exchange rate is reasonable), with $AU in their future plans also. As far as I can recall, all the others mentioned offer $AU currently.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
I just thought I'd check my notes and I have Betway marked as not accepting Aussie players. I last updated Betway over a month ago so this indicates that this may have been in place for a little while. Maye they stopped taking them some time back and have now banned existing players too. Just find it odd that they wouldn't have pre-warned you.
 

MissRuthless

Registered
Joined
Nov 6, 2013
Location
Australia
Its ok Azzuri, I play at 32red, Guts as well, and can recommend easily :)

Yeah apparently Betway are going to send out emails explaining the situation, and any funds on the account will be sent to the players.

That was only response my fiance recieved.

Thank you for taking the time to contact Betway.



We regret to inform you that that Betway is no longer in operation in your region.



We ask that you please keep an eye on your email folders for an email that will explain the situation to you more clearly.



Kindly note that all the funds you had on your account will be sent back to you.



We thank you for your co-operation and patience regarding this matter.



Should you require any further assistance feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.



All the best,



Rick



The Betway Team



Contact us via Live Chat



United Kingdom 0-808-238-9841

Canada 1-877-811-2604

Rest of the World +44-808-238-9841

support@betway.com

www.betway.com
 

Azzurri

Banned User
Joined
Feb 9, 2014
Location
From Foil Land
Probably should have guessed with a name like Miss Monopoly you'd be well informed already. :thumbsup:

Would have been interesting to find out why they've now restricted Australia?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Perhaps they were Australian based to start with, and then when they merged into the Palace Group they became based in Gibraltar or Malta, and so Australian players were not a problem. As well as this merger, they seem to have split from the Palace group to again become independent. It is this that may have created an Australian connection for them and caused them to stop accepting new Australian players, and now they have shut out the existing ones as part of this merger of the two casinos.

It's bad that they do this on the sly though, as Australian players didn't have a chance to tidy up their affairs before losing access to their accounts.
 

cass1071

Full Member
PABnoaccred
Joined
Aug 31, 2012
Location
Australia
Miss Monopoly - Me Too

I also have an account at Betway (located in Oz also) and attempted to login when I saw your post and got the message "your account has been provisionally suspended.......blah blah"

I did not receive any notification where as when the same happened with William Hill and co a few years back, there was ample warning and popups when you logged in leading up to the end date.

Pretty ordinary indeed :(
 

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