Resolved Betway deceit

uungy

Dormant account
PABaccred
PABnoaccred
PABnononaccred
Joined
Jul 11, 2004
Location
Planet Earth (I think)
Hey tofu23,

With the evidence provided above, we followed up an investigation.

It turns out you are right. Weighting was indeed 50% when advertised.

The page displayed above is a cached version and belongs to our old system, therefore, we apologize for the inconvenience caused in this matter.

Once again, we thank all participants of this thread for all the input and suggestions.

tofu23, please be advised that we have credited your accounts with the missing $20

Regards,

betway support
I hate saying this, but the following questions need to be addressed:-

1) Why wasnt the "full investigation" done before this. you surely could have checked up on it before?

2) Will all accounts effected (if there are) be sorted the same way?

3) You said "With the evidence provided above", sounds to me you were plain and simply sussed out!

4) How about an extra bonus to tofu23, for all the hassle, when it clearly was YOUR fault

i am simply shoced how a company could possibly do "further investigation" to find out you are wrong, when you obviously could have done it before :mad:

Through 'em into the Rogue Pit, thats my vote
 

tofu23

Banned User
Joined
Apr 11, 2008
Location
Sunshine
Saving $15 I got all my money back from this outfit.

If players chose to play at Betway they should factor in some fairly low expectations in particular on the score of integrity. The deceit contained within the CSR emails quoted in my opening post remain unaccounted for.

If there has been an apology from Betway I have well and truly missed it.

One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino.

Either Betway borrowed some funds from Gnuf to pay or these outfits are very much one of the same.
 

Roar

Dormant account
Joined
Jan 30, 2008
Location
Philippines
Ground Hog day is with us (again).

https://www.casinomeister.com/forums/threads/25297/

One tech glitch is a mistake. Two tech glitches and I am getting suspicious.

But there's more.

When two disconnected customer service reps (Betway and Prime) parrot the same concocted story of just how the microgaming Clearpay system works then it suggests some Casinos seem to be exchanging more than just friendly emails about their respective business models.

And that makes me think of the so called "tech glitches" in a new light.

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Roar

Dormant account
Joined
Jan 30, 2008
Location
Philippines
Just an update about Betway. They reportedly are still confiscating winnings and bonuses:

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SBR has downgraded them twice this year and they are now a D.

What a wicked web we weave in our efforts to deceive.

Nice link pa. The gist from SBR -

Betway affiliated a web site that demonstrates a mathematical approach to securing value from a sports bet bonus. Predictably the players come and do the business with the sports bet bonus. Our Betway friends cry "foul" and "bonus abuse" confiscating cash winnings.

And look at that! Betway have since had another "technical glitch" to explain yet another cash confiscation episode. This "technical glitch" excuse is starting to get worn out pretty quick.

I hope Prime Casino aren't looking this way looking for more Betway inspiration.

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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What a wicked web we weave in our efforts to deceive.

Nice link pa. The gist from SBR -

Betway affiliated a web site that demonstrates a mathematical approach to securing value from a sports bet bonus. Predictably the players come and do the business with the sports bet bonus. Our Betway friends cry "foul" and "bonus abuse" confiscating cash winnings.

And look at that! Betway have since had another "technical glitch" to explain yet another cash confiscation episode. This "technical glitch" excuse is starting to get worn out pretty quick.

I hope Prime Casino aren't looking this way looking for more Betway inspiration.

>

I can't see Prime getting involved with that kind of thing. Does anyone have examples of where Prime Gaming have done the same with their non casino products?
Interesting to note that Betway is listed on that site as being owned by "Carmen Media", the owners of BelleRock casinos, who were involved a while back in some questionable confiscations of winnings from both what they deemed "bonus abusers" while at the same time concealing by omission the rule they fell foul of on their main pages (and even implying the opposite); and further, simply from players who used the "wrong currency", bonus or not.
Belle Rock were also locking accounts of many players after being hit by a few fraudsters, and there were quite a number of innocent players sacrificed on the altar of "protecting us from fraud", who had no way of fighting their case without going public and dragging third parties into the fray.
 

Roar

Dormant account
Joined
Jan 30, 2008
Location
Philippines
I can't see Prime getting involved with that kind of thing. Does anyone have examples of where Prime Gaming have done the same with their non casino products?
Interesting to note that Betway is listed on that site as being owned by "Carmen Media", the owners of BelleRock casinos, who were involved a while back in some questionable confiscations of winnings from both what they deemed "bonus abusers" while at the same time concealing by omission the rule they fell foul of on their main pages (and even implying the opposite); and further, simply from players who used the "wrong currency", bonus or not.
Belle Rock were also locking accounts of many players after being hit by a few fraudsters, and there were quite a number of innocent players sacrificed on the altar of "protecting us from fraud", who had no way of fighting their case without going public and dragging third parties into the fray.

VWM - I am not sure what you meant drawing the distinction between what Prime Casino might do compared to what Prime Gaming (non Casino) might get up to. Seems to me the Betway example demonstrates more than adequately an organisation treats customers the same way irrespective of what product is selected from the shelf. Interwetten Casino, Sports and Poker comes to mind. But I may have missed your point altogether so please set me straight.

Tofu remarked earlier, "One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino."

So many connections! Belle Rock, Gnuf, and Prime it's hard to keep up. Just as well they all wear the same spots.

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Jufo

Three-toed sloth
Joined
Sep 21, 2007
Location
Finland
Tofu remarked earlier, "One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino."

So many connections! Belle Rock, Gnuf, and Prime it's hard to keep up. Just as well they all wear the same spots.

I am not sure if this has anything to do with the Betway issue but last time I played at Gnuf casino some time ago, they offered me reload bonus which was released after collecting certain amount of Gnuf points. I checked what the required wagering was, completed the wagering but the Gnuf points were not updated accordingly. I contacted customer support multiple times and they admitted that they had a "technical error" with the ratio of clearing Gnuf points. Even though they admitted the error, they did nothing to solve the issue and my bonus remained uncompleted and locked. Only after pursuing this matter with e-mails for three weeks, they finally manually released the bonus to be withdrawn. I think this was pretty pathetic for lousy 40 bucks.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
VWM - I am not sure what you meant drawing the distinction between what Prime Casino might do compared to what Prime Gaming (non Casino) might get up to. Seems to me the Betway example demonstrates more than adequately an organisation treats customers the same way irrespective of what product is selected from the shelf. Interwetten Casino, Sports and Poker comes to mind. But I may have missed your point altogether so please set me straight.

Tofu remarked earlier, "One final thing. When I got paid my MBs account was credited from an email address belonging to Gnuf Casino."

So many connections! Belle Rock, Gnuf, and Prime it's hard to keep up. Just as well they all wear the same spots.

<

I was rather drawing the distinction between Prime Gaming and Betway. Now that Prime Casino have gained the top accolade here at Casinomeister, they have too much to lose by pulling stunts with players. Prime certainly learned that last year!!!!
Betway either have completely clueless staff through to management level, or they are deliberately hiding "inconvenient truths" in order to get away with errors on their part.

I expect the 50% Roulette weighting was an early error, but rather than admit that, they changed the terms and then tried to claim the PLAYER "needed glasses", and presented the amended terms of 10% weighting as though that had always been the case. When proof of the original terms at 50% weighting emerged, they had to backtrack, and attempt to put things right for the player. They even managed to screw that up, hence this thread goes on, long after a resolution has been dragged out of them.
Casinos & sportsbooks seem to forget that this industry, largely unregulated as it is, relies on trust. Lie, and then get caught, and that trust has gone, and needs to be rebuilt.
The result of this is that for a while to come, Betway will be treated with a degree of suspicion, because what they did once, they can do again.

What has not helped is employing CS staff that trot out canned replies to queries, all this does is make it look as though there is some kind of big conspiracy between a number of unrelated operators. With this bonus system, it seems some untrained CS staff are guessing, and giving out this guess as fact. What they say seems logical given that some software does indeed work like they stated, except the one they are supposed to be explaining does not, and as far as an experienced MG player is concerned, they are being fed a line of BS and being told it is fact, and that they are somehow "stupid" in insisting otherwise. When the "real" explanation emerges, a technical glitch, the player, lied to once before, believes CS/management have decided that the earlier brush-off didn't work, and now they are simply trying another.
 

Roar

Dormant account
Joined
Jan 30, 2008
Location
Philippines
What has not helped is employing CS staff that trot out canned replies to queries, all this does is make it look as though there is some kind of big conspiracy between a number of unrelated operators. With this bonus system, it seems some untrained CS staff are guessing, and giving out this guess as fact. What they say seems logical given that some software does indeed work like they stated, except the one they are supposed to be explaining does not, and as far as an experienced MG player is concerned, they are being fed a line of BS and being told it is fact, and that they are somehow "stupid" in insisting otherwise. When the "real" explanation emerges, a technical glitch, the player, lied to once before, believes CS/management have decided that the earlier brush-off didn't work, and now they are simply trying another.

At post #24 the OP says, "No less than three different Betway CSR emphatically state without equivocation that the bonus WRs can ONLY be cleared from the bonus balance. Such a position was fully confirmed by my actual playing experience."

This is not evidence of Casino mistakes, this is evidence of Casino policy.

Throw in the Prime Casino ground hog day and you now have a conga line of witless CSRs all singing from the same Hymn Book hopelessly out of tune with regards to the actual MG clearpay bonus clearing requirements.

The Betway-Gnuf connection is confirmed here:
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The peak affiliate representative body CAP have thrown out the welcome mat to Betway Casino in a glowing embrace irrespective of Betways sordid recent history both here, SBR and Punting Ace.

And as Betway are walking in the CAP front door 32RED are being kicked out the back door with the garbage as can be seen here:
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Just another day in the growing reputation of online gaming.

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