1. Dismiss Notice
  2. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  3. Follow Casinomeister on Facebook | Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Betway closed account and withheld winnings

Discussion in 'Casino Complaints - Non-Bonus Issues' started by gouldyboy, Jul 7, 2017.

    Jul 7, 2017
  1. gouldyboy

    gouldyboy Newbie member

    Hi Looking for some advice here, my story goes...

    I signed up with betway with an offer of 50 free spins, after these spins I placed bets and played slots and played through all wagering and eventually ended up with £750, I withdrew this. After a week of pending I was asked to provide ID and proof of address, fine. I sent my ID which happened to be my old out of date licence, as I dont drive so was didnt notice, they informed me of this and I acknowledged my mistake and sent my new one immedietely. after another week I contact them, "its with our operations team". so 3 weeks or so and still nothing so I contact them again and now they ask for my documents to be certified, so I make an appointment with my bank manager and pay for them to be stamped and certified, I send them across. after another week of nothing and my account being blocked I contact them again, "your account has been closed and funds confiscated", "management decison I cant tell you why".

    So after weeks of back and forth I was palmed off with I was irregular betting, I pointed out my betting was standard and consistent so this was incorrect. Then the only tactic they had left was send me the list of terms saying I broke them but unable to tell me what terms I broke and how I broke them? This wnt on for about two weeks.

    I have been through their whole complaints procedure and they have still closed my account with no money and they wont tell me a reason so I have no idea why? Which I suspect is because they dont have a reason.

    If they tell me the terms I broke and how I broke them then I will accept it if I can respond and defend myself? but as it stands I am none the wiser and neither are they by the sounds of it.
  2. Jul 7, 2017
  3. MaltesePlayer

    MaltesePlayer Experienced Member

  4. Jul 12, 2017
  5. ricky

    ricky Experienced Member

    ADR-IBAS and then court....if ibas takes more than 3 weeks i suggest you take them straight to court...submit a moneyclaim online

    easy peasy....
  6. Jul 12, 2017
  7. interlog

    interlog Senior Member MM webmeister

    Easy if it is a UK Company, but alas that is not the case here.

    I am not so sure it is as easy suing a Company outside of the UK.

Share This Page