Betway account Locked? - Gambling Harm protection?

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
joined Betway about 1 week ago it looked quality,took the welcome bonus of 100% match and started to play,then made a couple of £30 deposits the next thing my account was shut down/closed never even asked me for SOW or SOF,they said it was to protect me from gambling harm,these are the crazy times we are living in now,just thought i would mention it here incase anyone is thinking of signing up there proceed with caution.I was actually playing Bonanza in the middle of it all of the sudden bang i cannot access the game no more,how anoying and frustrating is that,ive never had this at any other place ive played absolute shocking ive been treated like a little boy not a man
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
joined Betway about 1 week ago it looked quality,took the welcome bonus of 100% match and started to play,then made a couple of £30 deposits the next thing my account was shut down/closed never even asked me for SOW or SOF,they said it was to protect me from gambling harm,these are the crazy times we are living in now,just thought i would mention it here incase anyone is thinking of signing up there proceed with caution.I was actually playing Bonanza in the middle of it all of the sudden bang i cannot access the game no more,how anoying and frustrating is that,ive never had this at any other place ive played absolute shocking ive been treated like a little boy not a man

Did they refund your balance?
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Are you self excluded anywhere? Did you go crazy on deposits? Seems a bit harsh from just a couple of £30 deposits.

I suppose numerous deposits in quick succession might raise a question but on the flip side, if that is the case, are they suggesting you deposit more, in one lump sum, to avoid being flagged as being subject to harm?

I dont know enough about the guidance but on the face of it this would seem to encourage you to deposit differently and im not sure that is helping.
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
Are you self excluded anywhere? Did you go crazy on deposits? Seems a bit harsh from just a couple of £30 deposits.

I suppose numerous deposits in quick succession might raise a question but on the flip side, if that is the case, are they suggesting you deposit more, in one lump sum, to avoid being flagged as being subject to harm?

I dont know enough about the guidance but on the face of it this would seem to encourage you to deposit differently and im not sure that is helping.
the only place i excluded is white hat sites and casumo(loads have)i made a £50 with match bonus then a £30 and another £30,so that was £110 i didnt get to play last £30 so that should be refunded soon,who cares i only joined because it looked at very decent brand
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
To me betway is a similar product than bet365. Without the respect and logic. Just a big casino doing what the hell they want when they want. Too big to even consider customers like human being. You will have your 30 back, when they feel lile it.
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
i did find one thing out though well it confirmed something that people have been talking about years,funny how you can play a slot at one casino and it be absolute dead for 700-800 spins,then switch to another casino and it plays totally different with big win all the ways and several bonuses strange in it,all ive heard always oh its the slot provider that determines if the slot is paying or not,in my case its the casino,i played bonanza at betway and it went through £110 like a knife through butter switched to mr green and it was big wins all the ways and several bonuses
 

Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
i did find one thing out though well it confirmed something that people have been talking about years,funny how you can play a slot at one casino and it be absolute dead for 700-800 spins,then switch to another casino and it plays totally different with big win all the ways and several bonuses strange in it,all ive heard always oh its the slot provider that determines if the slot is paying or not,in my case its the casino,i played bonanza at betway and it went through £110 like a knife through butter switched to mr green and it was big wins all the ways and several bonuses
Almost like its random and you had more luck at Mr Green.

No the casino can not decide if a slot pays or not.
 
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