Betway 110%

coopigeonsnr

Newbie member
Joined
Sep 22, 2012
Location
york
so i received a call today relating to a betway 110% deposit bonus up to 50 quid. This was backed up ten minutes after call by an email.
I thought what the hell havent played there for a while so took it up. Deposited and no bonus was added . no code or anything was required just a deposit.
Got onto livehelp for Bonnie to proceed to tell me they have no record of an email being sent . i copied the email giving exact time it came etc.
I gave her the number i was called on also . still no no no . she asked me to send the email received to [email protected] which i did to get a mailer daemon message undeliverable due to security policies. i replied to original sent today and she still says nothing received. then went on to say they havent sent me an email since 2015. i beg to differ i get approx 2-3 a week and have an inbox full as i never delete anything just archive .
anyone else had this. in the end i told them look you ring me you email me i take up an offer after this and you say theres no offer prove it ? t**sers
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
...and this is one of a handful or reasons that this was the ONLY casino account (out of lOTS, trust me) I permanently closed 2-3 years back.

Left hand does not know what their right hand is doing, clueless.

Did have one decent agent (Ross IIRC) but hoping for him on support was like a lottery.

Wouldn't play at Betway again if they offered me £100 NDB with 1x WR.
 

coopigeonsnr

Newbie member
Joined
Sep 22, 2012
Location
york
this bit i like the most

"Bonnie: The last time we sent you an email was in 2015 as per our records.
Bonnie: All our communication is recorded."

Screenshot 2016-05-04 17.36.38.jpg
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
If it's not them, then they have allowed your personal information to leak outside the company, and you are being scammed by an unknown third party using this information. Put this argument to them, mentioning the data protection act and the ICO in the process, and I bet they will quickly find the missing data on their systems with regards to this bombardment of emails.

If the mailers include any of your personal data, then if they are saying they didn't send them, then it follows that information that they should have kept secure has been allowed to leak to a "black hat" affiliate. Other explanations also break the law in the UK. If this is a "bait & switch" rather than an information leak, this too is against the law in the UK.

Oddly enough, the screenshot looks very much like you are being bombarded with spam from a "black hat" affiliate, with just a couple of genuine emails from Betway due to your queries. The sender address can be spoofed such that it displays as "Betway" in your email client, rather than revealing the actual sender address.

If you can extract the headers from these (bogus) offers, and then the headers from the known genuine email from Betway, you should be able to see whether or not this is the result of a "black hat" affiliate. Under the UK licence, casinos can be held responsible for all "advertising" made on their behalf, which is why many UK facing casinos issued strict instructions to their affiliates as to how they can and cannot promote the brand and drive traffic from UK facing websites.

The volume of emails seems over the top for even a genuine attempt to lure back a player. I have a dormant Betway account, but don't receive an avalanche of emails like this trying to entice me back. One or two a year maybe.
 

coopigeonsnr

Newbie member
Joined
Sep 22, 2012
Location
york
Lol they shut my account now . glad to be honest i mean i get called emailed then they havent got the gumtion to honour their offers. have i got the strength to go through it with them anymore ...no .... like to say id fuck up their reputation but doesnt look like they much of one after some of the other comments
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Lol they shut my account now . glad to be honest i mean i get called emailed then they havent got the gumtion to honour their offers. have i got the strength to go through it with them anymore ...no .... like to say id fuck up their reputation but doesnt look like they much of one after some of the other comments

If they didn't send the emails, shutting your account shouldn't make a difference, but if they suddenly stop, well................

Maybe they are bailing because you called them out on their deception, and they realised that UK law is much less tolerant of this kind of thing than what they had become used to. That is such a quantity of emails that it could constitute a breach of their responsible gambling obligations, because they were effectively harassing you into making a deposit by sending a differently worded email almost every day, full of grand and potentially misleading promises about what you would receive as an incentive should you finally cave under the pressure and deposit. What makes it worse is that all along you were never going to get what was promised, as you finally found out when you did crack and make a deposit for their latest lure, the 110% bonus.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Did they shut your account with your unplayed deposit in it? Or did you lose it while waiting for the issue to be sorted?
 
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