1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Betway 110%

Discussion in 'Casino Complaints - Bonus Issues' started by coopigeonsnr, May 4, 2016.

    May 4, 2016
  1. coopigeonsnr

    coopigeonsnr Dormant account

    Occupation:
    decorator
    Location:
    york
    so i received a call today relating to a betway 110% deposit bonus up to 50 quid. This was backed up ten minutes after call by an email.
    I thought what the hell havent played there for a while so took it up. Deposited and no bonus was added . no code or anything was required just a deposit.
    Got onto livehelp for Bonnie to proceed to tell me they have no record of an email being sent . i copied the email giving exact time it came etc.
    I gave her the number i was called on also . still no no no . she asked me to send the email received to This email is not visible to you. which i did to get a mailer daemon message undeliverable due to security policies. i replied to original sent today and she still says nothing received. then went on to say they havent sent me an email since 2015. i beg to differ i get approx 2-3 a week and have an inbox full as i never delete anything just archive .
    anyone else had this. in the end i told them look you ring me you email me i take up an offer after this and you say theres no offer prove it ? t**sers
     
  2. May 4, 2016
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    ...and this is one of a handful or reasons that this was the ONLY casino account (out of lOTS, trust me) I permanently closed 2-3 years back.

    Left hand does not know what their right hand is doing, clueless.

    Did have one decent agent (Ross IIRC) but hoping for him on support was like a lottery.

    Wouldn't play at Betway again if they offered me £100 NDB with 1x WR.
     
  4. May 4, 2016
  5. coopigeonsnr

    coopigeonsnr Dormant account

    Occupation:
    decorator
    Location:
    york
    this bit i like the most

    "Bonnie: The last time we sent you an email was in 2015 as per our records.
    Bonnie: All our communication is recorded."

    Betway 110%: Screenshot 2016-05-04 17.36.38.jpg,May 4, 2016
     
  6. May 4, 2016
  7. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    As I said clueless! :rolleyes:
     
  8. May 4, 2016
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If it's not them, then they have allowed your personal information to leak outside the company, and you are being scammed by an unknown third party using this information. Put this argument to them, mentioning the data protection act and the ICO in the process, and I bet they will quickly find the missing data on their systems with regards to this bombardment of emails.

    If the mailers include any of your personal data, then if they are saying they didn't send them, then it follows that information that they should have kept secure has been allowed to leak to a "black hat" affiliate. Other explanations also break the law in the UK. If this is a "bait & switch" rather than an information leak, this too is against the law in the UK.

    Oddly enough, the screenshot looks very much like you are being bombarded with spam from a "black hat" affiliate, with just a couple of genuine emails from Betway due to your queries. The sender address can be spoofed such that it displays as "Betway" in your email client, rather than revealing the actual sender address.

    If you can extract the headers from these (bogus) offers, and then the headers from the known genuine email from Betway, you should be able to see whether or not this is the result of a "black hat" affiliate. Under the UK licence, casinos can be held responsible for all "advertising" made on their behalf, which is why many UK facing casinos issued strict instructions to their affiliates as to how they can and cannot promote the brand and drive traffic from UK facing websites.

    The volume of emails seems over the top for even a genuine attempt to lure back a player. I have a dormant Betway account, but don't receive an avalanche of emails like this trying to entice me back. One or two a year maybe.
     
  10. May 5, 2016
  11. coopigeonsnr

    coopigeonsnr Dormant account

    Occupation:
    decorator
    Location:
    york
    Lol they shut my account now . glad to be honest i mean i get called emailed then they havent got the gumtion to honour their offers. have i got the strength to go through it with them anymore ...no .... like to say id fuck up their reputation but doesnt look like they much of one after some of the other comments
     
  12. May 5, 2016
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If they didn't send the emails, shutting your account shouldn't make a difference, but if they suddenly stop, well................

    Maybe they are bailing because you called them out on their deception, and they realised that UK law is much less tolerant of this kind of thing than what they had become used to. That is such a quantity of emails that it could constitute a breach of their responsible gambling obligations, because they were effectively harassing you into making a deposit by sending a differently worded email almost every day, full of grand and potentially misleading promises about what you would receive as an incentive should you finally cave under the pressure and deposit. What makes it worse is that all along you were never going to get what was promised, as you finally found out when you did crack and make a deposit for their latest lure, the 110% bonus.
     
  14. May 5, 2016
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Did they shut your account with your unplayed deposit in it? Or did you lose it while waiting for the issue to be sorted?
     

Share This Page