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BetVictor, oddly confusing

Discussion in 'Online Casinos' started by dionysus, May 21, 2013.

    May 21, 2013
  1. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    er, any Canadians playing at BetVictor and using Skrill? What currency is your balance in after you dep?

    2:56:35 AM : System: Thank you for contacting our Live Chat Support - a representative will be with you shortly.

    2:56:35 AM : System: Marc - Contact Centre has joined this session!

    2:56:35 AM : System: Connected with Marc - Contact Centre. Your reference number for this chat session is 722162.

    2:56:40 AM : Marc - Contact Centre: Hello james, you're speaking to Marc how may I help?

    2:56:43 AM : james: hi marc

    2:56:48 AM : james: im very confued

    2:57:00 AM : james: when i open a slot, it says at the top, your account: CAD

    2:57:35 AM : Marc - Contact Centre: This is your balance. CAD is Canadian Dollars

    2:58:15 AM : james: so why each time i try to deposit it tells me its going to convert to gbp

    2:58:45 AM : james: Please be aware that your currency is not supported by this payment method. However we will automatically convert your transaction from CAD to GBP.

    The amount you wanted to deposit was 100 CAD, this will be converted into 64.26 GBP.

    2:59:13 AM : Marc - Contact Centre: Can i ask which payment method you are trying to use?

    2:59:38 AM : james: skrill

    3:00:18 AM : Marc - Contact Centre: And is the Skrill account registered in Canadian Dollars?

    3:00:25 AM : james: yes

    3:01:22 AM : james: i ean, i dont care if it converts to usd..100 cad is about 100 usd, or 88, 99

    3:01:30 AM : james: but 100 cad is only 64 gbp

    3:01:42 AM : james: sorry, 98, 99 usd

    3:01:55 AM : james: but to gbp, is too big a balance loss

    3:03:28 AM : Marc - Contact Centre: I've just double checked and one of the game providers converts the currency to gbp

    3:03:55 AM : james: ok, so if i despoit 100 cad, it converts to gbp

    3:03:59 AM : james: but my acct is cad?

    3:05:03 AM : Marc - Contact Centre: Yes. If you make any bets with the sportsbook or use the poker account then this is in canadian dollars. The casino games are in gbp

    3:05:26 AM : james: ok, but when i open a slot, it says at the top, your account is cad

    3:05:32 AM : james: and the balance at the bottom says $

    3:06:13 AM : Marc - Contact Centre: the gbp is on all netent casino games. this is the game provider that is converting to gbp

    3:06:36 AM : james: ok, so if i deposit 100 cad right now

    3:06:45 AM : james: what happens, i have a 64 gbp balance?

    3:08:03 AM : Marc - Contact Centre: Your account will have 100 canadian dollars but when you use the netent casino games the account will convert this to gbp

    3:08:42 AM : james: but its tellingme as i try to deposit, it will convert to gbp...and thats not even opening any slots

    3:08:58 AM : james: so, if i enter 2100 cad right now, it will NOT convert to gbp?

    3:09:02 AM : james: *100

    3:11:18 AM : james: because its saying this as i enter 100: The amount you wanted to deposit was 100 CAD, this will be converted into 64.26 GBP.

    3:11:33 AM : Marc - Contact Centre: Yes it should go straight to canadian dollars. I will send this off to our technical team to see if they are able to change the currency of the game provider to canadian dollars for you

    3:12:07 AM : james: ok....but...youre saying 'should'...what if it doesnt?

    3:15:38 AM : Marc - Contact Centre: as i say im sending this off to our technical team to see if we can fix the currency issue for you. We will email you as soon as we get a response. On our systems your sportsbook and poker balance is in CAD

    3:16:49 AM : james: thank you, is this something that means days?..ie dont deposit now, because yuou arent sure what will happen?..i was hoping to deposit and play tonight, but not if the prompt is saying it will convert it, but youre saying it wont

    3:18:33 AM : Marc - Contact Centre: We do advise that it can take up to 48 hours to get a response. If you are getting an error message saying that the deposit will convert it into GBP then i would advise waiting to see what response we get from our technical team.

    3:18:48 AM : Marc - Contact Centre: i apologise for any inconvenience this has caused

    3:19:00 AM : james: ok, thanks, please email when you know

    3:19:28 AM : Marc - Contact Centre: we will as soon as we get a response

    3:20:04 AM : james: ty
     
  2. May 22, 2013
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    well, as it turned out, when depping CAD funds, my slots balance IS in Cad funds..but I don't foresee me depping again.

    If my acct is in CAD, then when I WD I rather expect CAD.
    Good day, turned my 100 into 500 and withdrew..but what arrived was $484.93 in my Skrill....$16 (15ish) lost in conversion fees.. Er, what conversion fees?..if my acct is CAD, then I should have received $500
     
  4. May 22, 2013
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yeah, this is what I was talking about on another thread; MB/Skrill are obviously enforcing conversions on their banking system via the intermediary they are using. Unless you deposit and play in exactly the same currency as your homeland, it is unavoidable to get fees charged like this.:mad:
     
    1 person likes this.
  6. May 22, 2013
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I guess that's why all the confusion, the rep couldnt tell me even WHAT I'm depping in

    MGs, Bet365 and a couple others, I know what I put in, is what I get as with WDs.
     
  8. May 22, 2013
  9. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, it's a shame; wherever money is being moved there are always ways of skimming the gravy unfortunately. No doubt if you examine the minutiae of Skrill's terms there will be some excuse for it.
     
  10. May 22, 2013
  11. Naokia980

    Naokia980 Dormant account

    Occupation:
    student :)
    Location:
    Caucaus
    Right.. Skriill always charge fees to protect yourself financial risk or other name:forex! Be aware that, your account currencie never change and if you need other currency you must pay 2% fee... (try other deposit methods that, it is easy and cheap)
     
  12. May 23, 2013
  13. XOXOXOXOXOX

    XOXOXOXOXOX Let em spin... PABaccred

    Occupation:
    Software developer
    Location:
    O Canada!
    i had a w/d a few days ago and i recall seeing a warning message that Skrill w/d will be converted to GBP and it even showed the amount. Then Skrill converts it back to CAD and the amount is obviously less.
     
    1 person likes this.

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