Bitch and Moan Betsson

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Betsson has seem to be changing every thing . bonus bet limit, no loyalty email. etc.. .

Last month I losed 8000€ there and this month 1500€. This month is small becouse , no offer's.

Just 2 hours ago I asked for just deposit match bonus. Answer: No. Then i sayed :

Thanks for 11 years for gaming in Betsson, I will close my account.

Cs: please hold, we ask again . Becouse they dint want lose loyal player. After waiting 15 minutes again : No.

So i will just wait , that next month vip points and then i will shut down account.

If they trye survive for casino competion this way: " good luck for them" :)

ps:Halvor is a good rep
 
Betsson is reviewed at Casinomeister

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
It seems to be the trend.

You are up at a casino (one way for the RTP to go - downwards) and they will look after you. The winning session can't continue and they know they are going to recover some if not all of your winnings back.

You have lost money (your luck has got to change and the RTP has to climb to a more acceptable level) and the casino rather you not continue to play to recover some of your losses or even worse give you some money to do just that!

It sometimes feels when you are at a loss at a casino that they made the killing and leave you to the vultures to pick on you.
 

syntynyt

kuollut
Joined
Dec 31, 2013
Location
~
i lost 900eur in unibet in 3 weeks with no withdrawal and most important no chance of withdrawal, no playtime, slots translated in my language that i used to play seem rigged as hell. had no welcome bonus or any bonus, this market is treated like shit. i havent hit anything over 200x(and that one time) with min-med bets. i started asking after 400eur for any comp, even their shit freespins with 25x wager, they said nothing this time but in the future, i kept playing, nothing in the end. thats 2month and a half salary gone with the wind, after abut 1 year of attempts of self control. i agree with interlog, if i was up im sure they wuld have finded something for me. acct permanently closed. i have one remaining source for WMS slots, newly established, the kind of casino im afraid to win on because i sense trouble. fuck our regulator and translated slots.
 

MrSilver

Dormant account
Joined
May 7, 2016
Location
Dans un Casino près de chez vous...
ps:Halvor is a good rep

Yeap i'll agree on that, Halvor is the Best!


.....But why didn't you asked Halvor for any Bonus first? Normally Betsson take care of their customers....Maybe you didn't explain your situation properly to the customer support or perhaps it was a new employee.


Anyways....I wish your luck will turn around next month Miksa! ;)
 
Last edited:

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Hi miksaxxx,

When it comes to bonuses we determine these based on multiple factors, and each and every request we receive are handled individually. We do our best to reward our customers however we can't always accommodate every request. In cases where a bonus request is denied the relevant department will always be able to explain to you why a bonus can't be given.

One of our representatives will contact you shortly to answer any questions you might have and I hope this will clarify any doubts or misgivings. I would also encourage you speak directly with VIP/Support when it comes to bonus requests. Although I'm more than happy to assist the members of the forum with any questions or assistance they might have, the bonus requests are handled quicker and better by the relevant department :)

Lastly thank you miksaxxx and MrSilver for the kind words.

Best Regards,
Halvor
Betsson Group
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I play at CasinoEuro and it is one of my favourite casino's.
Huge selection of slots, nice and friendly CS and very often these days my WD's are instantly paid in my Skrill account.
So I cannot complain to much.
Had a losing streak here a few months ago and got a comp. of €75.00 no questions asked.
That kind of stuff I can only appreciate. :thumbsup:

Happens also to be one of my luckiest casino's in regards to big wins. ^^
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Hi miksaxxx,

When it comes to bonuses we determine these based on multiple factors, and each and every request we receive are handled individually. We do our best to reward our customers however we can't always accommodate every request. In cases where a bonus request is denied the relevant department will always be able to explain to you why a bonus can't be given.

One of our representatives will contact you shortly to answer any questions you might have and I hope this will clarify any doubts or misgivings. I would also encourage you speak directly with VIP/Support when it comes to bonus requests. Although I'm more than happy to assist the members of the forum with any questions or assistance they might have, the bonus requests are handled quicker and better by the relevant department :)

Lastly thank you miksaxxx and MrSilver for the kind words.

Best Regards,
Halvor
Betsson Group


Hi Halvor,

Sorry to trouble you but who is running the cog's at MrSmith?

Waiting on a withdraw for well over 24hrs, It states whiten 24hrs but seems not to be the case,

When I see facts on a site I do expect them to comply just as they would when it comes to the rules,

User is spintee

Thank You For Your Time
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Hi Halvor,

Sorry to trouble you but who is running the cog's at MrSmith?

Waiting on a withdraw for well over 24hrs, It states whiten 24hrs but seems not to be the case,

When I see facts on a site I do expect them to comply just as they would when it comes to the rules,

User is spintee

Thank You For Your Time

OOh, just this minute made a withdrawal from there :what:
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
I play at CasinoEuro and it is one of my favourite casino's.
Huge selection of slots, nice and friendly CS and very often these days my WD's are instantly paid in my Skrill account.
So I cannot complain to much.
Had a losing streak here a few months ago and got a comp. of €75.00 no questions asked.
That kind of stuff I can only appreciate. :thumbsup:

Happens also to be one of my luckiest casino's in regards to big wins. ^^

I lost about £900 over a short period at CasinoEuro about 6 weeks ago and all I got where a few small non deposit bonuses after having a bit of a whine. About 35 deposits without a single modest cashout. It must be your charming bedside demeanour Lotusch :thumbsup:
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Hi Halvor,

Sorry to trouble you but who is running the cog's at MrSmith?

Waiting on a withdraw for well over 24hrs, It states whiten 24hrs but seems not to be the case,

When I see facts on a site I do expect them to comply just as they would when it comes to the rules,

User is spintee

Thank You For Your Time

Hi spintee,

Sorry for any delay with the withdrawals. We do our best to handle any request well within 24 hours and I can only apologize if we failed to keep it in this instance.

Your withdrawal has been paid out now, and please let me know if you need any further assistance.

Best Regards,
Halvor
Betsson Group
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Hi spintee,

Sorry for any delay with the withdrawals. We do our best to handle any request well within 24 hours and I can only apologize if we failed to keep it in this instance.

Your withdrawal has been paid out now, and please let me know if you need any further assistance.

Best Regards,
Halvor
Betsson Group

Fantastic work, I do not really like troubling the reps,

I had a great session, All error free, Only trouble was the auto log out as can do this when half way in a bonus round, Always bought me back to where I left off but can get annoying,

Thanks Again,
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
OOh, just this minute made a withdrawal from there :what:

I am not sure if this was my first cash out, Fair play for the Rep to sort it but if there is one thing I hate and thats wrong info, Nothing wrong with being held up as things do happen. Its not knowing :mad:

Also the site ran error free which is rare now days, Except the auto log out, Customer service told me all slot games are playable with bonus except jackpots, After finding the rules there is a few slots whitch are a no go, Unsure if theses are just for the welcome bonus? But DOA is one

Well done on your win :)
 

shereelim13

Dormant account
Joined
Mar 21, 2016
Location
UK
I do have an account here but I do not play here much, their promotions are pretty poor and they rarely offer match deposit bonuses.

Much better sites out there :thumbsup:
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Hi Spintee,

Thank you for the feedback.

I'm here to assist when needed, so do not hesitate to contact me when needed.

Regarding the wagering I will raise it with Customer Support to clear out any misunderstanding regarding the wagering requirements.

My apologies for any incorrect information.

Best Regards,
Halvor
Betsson Group
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
People are spoilt these days when it comes to deposit bonusses and stuff.
Understandable when they feel some casino's are a bit tighter with their offers.
But for me as equal important, if not more important, is how trustworthy the casino is.

And the Betsson group have proven to be amongst the better casino groups out there.

Nominated them last year for the best casino group for CM awards. :thumbsup::thumbsup:

Play frequently on CasinoEuro and do so with much joy.
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
i just started playing here lately to get away from videoslots. They dont offer CAD which suck but I do adjust my bets with that in mind...sometimes.

Customer support is nice and helpful
Games run smooth
Decent library of games.
They pay in a reasonable time frame

Little to no promotions or deposit matches


Im hoping my cashout goes smooth because their banking page is for europeans not Canadians. So i had to send in an email with the proper required info for our country and asked them to make sure to use this upon cashout. I told them if they dont my cahsout will get refused and we both will be charged penalties. So I hope they listened or this could turn into a mess.

This is a casino for people who just want to play and get paid. Not for people who like to play with bonus or reward levels.
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
Players seem to have mixed experiences with BML Group in general.

For European players, this group is one of the best there is. Webwallet withdrawals are mostly instant and they do have very nice promotions. 100% reload bonuses are frequent to loyal (some of the) players. It seems thought, that they are targeting their promotions. Scandinavia is a big part of their core market.

I've had nothing but positive experience with all of their casinos for years. Not a single problem.


i just started playing here lately to get away from videoslots. They dont offer CAD which suck but I do adjust my bets with that in mind...sometimes.

Customer support is nice and helpful
Games run smooth
Decent library of games.
They pay in a reasonable time frame

Little to no promotions or deposit matches


Im hoping my cashout goes smooth because their banking page is for europeans not Canadians. So i had to send in an email with the proper required info for our country and asked them to make sure to use this upon cashout. I told them if they dont my cahsout will get refused and we both will be charged penalties. So I hope they listened or this could turn into a mess.

This is a casino for people who just want to play and get paid. Not for people who like to play with bonus or reward levels.
 

comprar

Newbie member
Joined
Feb 1, 2016
Location
NY
It sometimes feels when you are at a loss at a casino that they made the killing and leave you to the vultures to pick on you.
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
I have never seen a first deposit bonus burn to dust so fast as it did for me at Betsson last night and I have taken a hell of a lot of FDB's in my time :(
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Players seem to have mixed experiences with BML Group in general.

For European players, this group is one of the best there is. Webwallet withdrawals are mostly instant and they do have very nice promotions. 100% reload bonuses are frequent to loyal (some of the) players. It seems thought, that they are targeting their promotions. Scandinavia is a big part of their core market.

I've had nothing but positive experience with all of their casinos for years. Not a single problem.

See and I think the opposite. This is the only casino that constantly reverses my cashouts on Thursdays and Fridays so it can sit in there for the weekend, making the excuse that the merchant declined it. When thats obviously far from true.

Last time they did it to me I laid into them and told them to process my cashout right then and there or else I would file a complaint. Low and behold they did it and the merchant accepted it just fine with the exact same details that are saved on my banking page.


I closed my account for 30 days and told them if they pull that again, I will put the complaint through and close my account. They apologized and assured me it wouldnt happen again.
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
See and I think the opposite. This is the only casino that constantly reverses my cashouts on Thursdays and Fridays so it can sit in there for the weekend, making the excuse that the merchant declined it. When thats obviously far from true.

Last time they did it to me I laid into them and told them to process my cashout right then and there or else I would file a complaint. Low and behold they did it and the merchant accepted it just fine with the exact same details that are saved on my banking page.

I closed my account for 30 days and told them if they pull that again, I will put the complaint through and close my account. They apologized and assured me it wouldnt happen again.


Strange indeed.

I played just last night there and my withdrawal was processed in 30 minutes in the middle of the night.
 

catcat941

catcat
Joined
Apr 1, 2006
Location
sofia
man there too many losses in betsson casino , i think its only good for sportsbet ,they can not cheat on sports
 

Skephan

Full Member
PABaccred
PABnononaccred
PABnononaccred2
PABinit
Joined
Dec 20, 2016
Location
Earth
Betsson is a very good casino. Some casino's are just more willingly to offer bonus money and 1 out of 8 times you''ll wager enough to withdraw. I think it also has to do with the EU rules and MGA. Curacao licensed casino's offer bigger bonuses than 20 freespins at 10ct's. It all has it's positives and negatives. In my local casino I only get free drinks, no freeplay and nothing extra's so I don't complain. Yes here and there you can ask it .. but keep in mind they don't owe you anything!

Good luck playing

Skephan
 
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