Betsson win on Wild Spells...advice from rep please

Wononrhino

Registered
Joined
Aug 27, 2017
Location
England
Hi, I have just been playing Wild Spells on Betsson, accredited here and got 4 stacked reels from right to left on a 25p bet and hit the major jackpot that states £5000...but it only paid out £50

On reading the rules of the game it does not state any wagering requirement that may affect the jackpots, and major flashed up as I won.

The four full stacked reels from right to left where as stated in the rules and once again it flashed up major which is set to £5000

Please can the rep look into this for me, I have given the reference to the win at customer support and they are going to access the spin through the server.
They are yet to send me the reference to the chat as they had promised.

I am definite I have won as again MAJOR flashed as it was paying out and would like a link to the win from the server also emailed to me.

If anyone else has played or reads the game rules as I do please confirm or correct me to the above. It was 4 stacked reels from right to left followed by MAJOR as it paid out.

Thank you.
 

bowki

Senior Member
MM
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Jun 12, 2013
Location
Germany
Sorry to disappoint you, but as far as i can see the Major on a 25p bet is indeed 50 and not 5000. :(
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
The Major only pays 5K when your playing 25,- a pop...were you?

The Major can only be hit with with 4 stacked rows from right to left, with 3 specific symbols, was it any of those symbols, and from reel 1 to 4?

The Major (or any other Jackpot) can not be won in Free Spins, were you in FS perhaps?

That's all i can think of - if you were indeed playing 25 a pop, hit any of the 3 top symbols fully stacked from reel 1 to 4, and weren't in FS, then you should indeed have win 5K.

EDIT: I was typing this and it was already settled, and i assumed 25p was indeed pence, not pound :p
 

Wononrhino

Registered
Joined
Aug 27, 2017
Location
England
Not in free spins, hit 4 stacked symbols from RIGHT to LEFT and MAJOR flashed up.

It was not a free spins, I was playing for real and won £50

I was wagering 25p not £25
 

Wononrhino

Registered
Joined
Aug 27, 2017
Location
England
The Major only pays 5K when your playing 25,- a pop...were you?

The Major can only be hit with with 4 stacked rows from right to left, with 3 specific symbols, was it any of those symbols, and from reel 1 to 4?

The Major (or any other Jackpot) can not be won in Free Spins, were you in FS perhaps?

That's all i can think of - if you were indeed playing 25 a pop, hit any of the 3 top symbols fully stacked from reel 1 to 4, and weren't in FS, then you should indeed have win 5K.

EDIT: I was typing this and it was already settled, and i assumed 25p was indeed pence, not pound :p

Are you saying then that I should have indeed won £5000 and not £50? Would love to hear from the rep

So its not 5000x but £5000....it does not state 5000x anywhere so one would naturally believe its £5000
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
Not in free spins, hit 4 stacked symbols from RIGHT to LEFT and MAJOR flashed up.

It was not a free spins, I was playing for real and won £50

I was wagering 25p not £25

Yeah i knew you were playing for real :p
The Free Spins i was refering too is an ingame Bonus, and in that Bonus according to the paytable you can not win any Jackpot, that's what i meant..
Next time mate! By the way, i personally find their Games pretty hard to win anything decent on..

And no, as said, you can only win 5K from that 'major' on a 25 pound bet
 

Wononrhino

Registered
Joined
Aug 27, 2017
Location
England
Yeah i knew you were playing for real :p
The Free Spins i was refering too is an ingame Bonus, and in that Bonus according to the paytable you can not win any Jackpot, that's what i meant..
Next time mate! By the way, i personally find their Games pretty hard to win anything decent on..

And no, as said, you can only win 5K from that 'major' on a 25 pound bet

My hopes are dwindled again......cup of tea and biscuits it is then...must cancel that vacation!:eek2:
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Are you saying then that I should have indeed won £5000 and not £50? Would love to hear from the rep

So its not 5000x but £5000....it does not state 5000x anywhere so one would naturally believe its £5000

No he was saying on a £25 bet it would pay £5000. on a 25p bet it pays £50.

If it paid £5000 on a 25p bet the casinos would all be bankrupt in no time as it is not difficult to hit.
 

Wononrhino

Registered
Joined
Aug 27, 2017
Location
England
No he was saying on a £25 bet it would pay £5000. on a 25p bet it pays £50.

If it paid £5000 on a 25p bet the casinos would all be bankrupt in no time as it is not difficult to hit.

Many thanks for clarifying this for me. It's a shame customer support could not have answered the same question so precisely!:eek2:

I do feel they need to put the X in front of the 5000.... it is confusing...how is one to know it's not £5000?
I assumed it was a jackpot win, like any other jackpot where a 25p win can still win it!
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
On the pragmatic games you can view your balance and bet in coin or credit$$....the jackpot amount will be displayed accordingly.....it must have been set to coins....that's why it's 5000. Had it been set to credits...it would say 50$ for the jackpot you won....
 
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