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Betsson win on Wild Spells...advice from rep please

Discussion in 'Online Casinos' started by Wononrhino, Nov 14, 2017.

    Nov 14, 2017
  1. Wononrhino

    Wononrhino Full Member

    Location:
    England
    Hi, I have just been playing Wild Spells on Betsson, accredited here and got 4 stacked reels from right to left on a 25p bet and hit the major jackpot that states £5000...but it only paid out £50

    On reading the rules of the game it does not state any wagering requirement that may affect the jackpots, and major flashed up as I won.

    The four full stacked reels from right to left where as stated in the rules and once again it flashed up major which is set to £5000

    Please can the rep look into this for me, I have given the reference to the win at customer support and they are going to access the spin through the server.
    They are yet to send me the reference to the chat as they had promised.

    I am definite I have won as again MAJOR flashed as it was paying out and would like a link to the win from the server also emailed to me.

    If anyone else has played or reads the game rules as I do please confirm or correct me to the above. It was 4 stacked reels from right to left followed by MAJOR as it paid out.

    Thank you.
     
  2. Nov 14, 2017
  3. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    I am afraid it paid out correct.

    The Major Jackpot is 5000 coins not £5000. So on a 25p bet it does indeed only pay £50 or 5000 coins
     
  4. Nov 14, 2017
  5. bowki

    bowki Senior Member

    Occupation:
    -
    Location:
    Germany
    Sorry to disappoint you, but as far as i can see the Major on a 25p bet is indeed 50 and not 5000. :(
     
  6. Nov 14, 2017
  7. Wononrhino

    Wononrhino Full Member

    Location:
    England
    Well there you go, thanks for the correction....hey ho.... I had already booked my vacation!:rolleyes:
     
  8. Nov 14, 2017
  9. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    The Major only pays 5K when your playing 25,- a pop...were you?

    The Major can only be hit with with 4 stacked rows from right to left, with 3 specific symbols, was it any of those symbols, and from reel 1 to 4?

    The Major (or any other Jackpot) can not be won in Free Spins, were you in FS perhaps?

    That's all i can think of - if you were indeed playing 25 a pop, hit any of the 3 top symbols fully stacked from reel 1 to 4, and weren't in FS, then you should indeed have win 5K.

    EDIT: I was typing this and it was already settled, and i assumed 25p was indeed pence, not pound :p
     
  10. Nov 14, 2017
  11. Wononrhino

    Wononrhino Full Member

    Location:
    England
    Not in free spins, hit 4 stacked symbols from RIGHT to LEFT and MAJOR flashed up.

    It was not a free spins, I was playing for real and won £50

    I was wagering 25p not £25
     
  12. Nov 14, 2017
  13. Wononrhino

    Wononrhino Full Member

    Location:
    England
    Are you saying then that I should have indeed won £5000 and not £50? Would love to hear from the rep

    So its not 5000x but £5000....it does not state 5000x anywhere so one would naturally believe its £5000
     
  14. Nov 14, 2017
  15. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Yeah i knew you were playing for real :p
    The Free Spins i was refering too is an ingame Bonus, and in that Bonus according to the paytable you can not win any Jackpot, that's what i meant..
    Next time mate! By the way, i personally find their Games pretty hard to win anything decent on..

    And no, as said, you can only win 5K from that 'major' on a 25 pound bet
     
  16. Nov 14, 2017
  17. Wononrhino

    Wononrhino Full Member

    Location:
    England
    My hopes are dwindled again......cup of tea and biscuits it is then...must cancel that vacation!:eek2:
     
  18. Nov 14, 2017
  19. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    No he was saying on a £25 bet it would pay £5000. on a 25p bet it pays £50.

    If it paid £5000 on a 25p bet the casinos would all be bankrupt in no time as it is not difficult to hit.
     
  20. Nov 14, 2017
  21. Wononrhino

    Wononrhino Full Member

    Location:
    England
    Many thanks for clarifying this for me. It's a shame customer support could not have answered the same question so precisely!:eek2:

    I do feel they need to put the X in front of the 5000.... it is confusing...how is one to know it's not £5000?
    I assumed it was a jackpot win, like any other jackpot where a 25p win can still win it!
     
  22. Nov 14, 2017
  23. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    On the pragmatic games you can view your balance and bet in coin or credit$$....the jackpot amount will be displayed accordingly.....it must have been set to coins....that's why it's 5000. Had it been set to credits...it would say 50$ for the jackpot you won....
     

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