Betsson - Survey joke

Osloking

Non-Gambler
Joined
Dec 31, 2010
Location
Norge or NO-WAY!
Hey all i just want to share this story with you guys regarding betsson.

So last week betsson contacted me regarding a survey. they promised a bonus if i did it, this survey took me atleast 45minutes to do so it was very long one.

today i recived the bonus they promised and it was 20X freespins on starburst with lowest bet size 0.10€ per spin wich is total 2€ for the almost 1 hour of survey.. (1.30€ after freespin)

Note that they did not say how much the bonus was upfront, i would never use 1hour of my life to help them in their business strategy for 2€

This has to be the worst reward and i feel kinda humiliated with this.

would you also be pissed like me?
 
Betsson is reviewed at Casinomeister

smokeeye

Full Member
Joined
Oct 10, 2012
Location
Norway
In my email from Betsson regarding this survey I was told that the reward would be 80NOK, which equals to around €10 (t-e-n- euro).
 

Osloking

Non-Gambler
Joined
Dec 31, 2010
Location
Norge or NO-WAY!
In my email from Betsson regarding this survey I was told that the reward would be 80NOK, which equals to around €10 (t-e-n- euro).

So they give different amount to different people? Are you sure its the same survey? with such a big company one would not see this coming... Regardless of these amounts i would not use this much time for the amount.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
Thats POOR form IMPO - 45 Minutes???

I got an email from them promising 3 Free spins a day on Mega Fortune to Celebrate the Hall of Gods Jackpot win.

Sure enough they gave 3 spins - 3 spins @ 10 Lines minimum coin value ... C'Mon Betsson :oops:

Nate
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

If they had told you that they would give you 20 free spins on Starburst for completing the survey then OK. But to say that you will receive a "bonus" for only to give you free spins worth €2 is not very impressive. Also strange to see that other member have been given a better reward. You should ask their rep :)

45 minutes. That is quite a survey :eek:

On the good side. It is probably about getting even better, which is a good thing for players.
 

Osloking

Non-Gambler
Joined
Dec 31, 2010
Location
Norge or NO-WAY!
.

If they had told you that they would give you 20 free spins on Starburst for completing the survey then OK. But to say that you will receive a "bonus" for only to give you free spins worth €2 is not very impressive. Also strange to see that other member have been given a better reward. You should ask their rep :)

45 minutes. That is quite a survey :eek:

On the good side. It is probably about getting even better, which is a good thing for players.

It is very strange that other player have got whole another amount then lousy 2€, specially since i have been member there for over 5 years and donated lot of $$ to them and refering people there...

i wont bother to contact them for 10€ anyway..
 

smokeeye

Full Member
Joined
Oct 10, 2012
Location
Norway
So they give different amount to different people? Are you sure its the same survey? with such a big company one would not see this coming... Regardless of these amounts i would not use this much time for the amount.

Pretty sure that it's the same yes, a rather long survey made up in multiple modules/parts. I stopped when I got a list on ONE of the multiple pages with 100's of questions or whatever. Wasn't worth the €10 to be honest, with in mind how long the survey is/was.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Pretty cheapskate i.m.o....but I think I would have established what the reward was before donating 45 minutes of my life to a customer survey :D.
 

requiem

Dormant account
Joined
Oct 12, 2012
Location
Europe
Pretty cheapskate i.m.o....but I think I would have established what the reward was before donating 45 minutes of my life to a customer survey :D.

Yes, learn from this experience and be tough on these surveys in the future
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Hi guys,

I have talked to the department responsible for the Survey and have been informed that the offer was stated in the email.
I apologise if any of you thought that the survey was too long, we felt it was important to have an extensive survey to find out what we can do to improve our offerings.

But i will repeat - every one who take a part of our survey was informed exactly about bonus reward for completing of this survey.

Best regards
Patryk - Betsson Group
 
Last edited:

zap987

Meister Member
PABnononaccred2
Joined
Jul 22, 2004
Location
Sweden
It did say 20 freespins in the email and it's not often they are on anything but lowest coin. Possibly the worst designed survey I have ever seen though, several questions were requiring an answer and some of them were not possible to answer. Also, never actually got the freespins.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
PABinit
Joined
Feb 14, 2007
Location
Cyberspace
I got an email from them promising 3 Free spins a day on Mega Fortune to Celebrate the Hall of Gods Jackpot win.

Sure enough they gave 3 spins - 3 spins @ 10 Lines minimum coin value ... C'Mon Betsson :oops:

Nate

In all fairness, i would like to report back that Betsson have now changed the FS offer to 25 lines. Thanks to the rep who probably orchestrated this.:thumbsup:

Nate
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
In all fairness, i would like to report back that Betsson have now changed the FS offer to 25 lines. Thanks to the rep who probably orchestrated this.:thumbsup:

Nate

Good to hear. I have had some contact with their rep in the past and he has always been very helpful.

I must say that I am very happy with Betsson brands these days (CasinoEuro, Betsson and Betsafe). They did struggle a couple of months earlier this year because of lack of personnel (when they were in the baptism section). But everything has been very good the last few months in my opinion. Fast withdrawals and quick replies from customer service. Great :thumbsup:
 

Pocketdiggers77

Gamester
Joined
May 9, 2006
Location
On Top of Old Smokey
Rewards or bonuses in the form of free spins are almost always garbage. River Belle caught absolute hell for this years ago. 50 free spins if you fulfill x requirements only to find it is 50 .15 or .20 spins. I call it smoke and mirrors.
 

mn001

Dormant Account
Joined
Sep 21, 2005
Location
Casino
Worst survey I ever done... many questions could not be answered correctly to go further.

At least you got some free spins or money. For me, nothing.

But still one of the best casino and never have any problems with them! :thumbsup:
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Rewards or bonuses in the form of free spins are almost always garbage. River Belle caught absolute hell for this years ago. 50 free spins if you fulfill x requirements only to find it is 50 .15 or .20 spins. I call it smoke and mirrors.

Now that's the Truth. After my last experience, I no longer participate in any "free spins" promo unless I know upfront what those FS are worth.
 
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