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Betsson demands private financial information about me

Discussion in 'Casino Complaints - Non-Bonus Issues' started by fiormal, Jan 10, 2017.

    Jan 10, 2017
  1. fiormal

    fiormal Dormant account

    Location:
    Luhansk
    Hi all,

    I don't have a lot experience with online casinos, but it's look weird for me.

    Every my deposit doesn't exceed 1000 usd and I lost probably about 3000usd for December (all time).

    Then, at some point BEtsson stopped paying me and started demanding that I supply them with private financial information

    "We would like to inform that our relevant team kindly asked you to send us SOI."

    I sent screenshot from ecopayz with winnings from another casino to Betsson, but they said: "We would like to kindly ask you to provide a screenshot of your bank statement in order to us be able to see the transactions like, for example, the winnings that you received from others casinos in your bank account or from where you receive money."

    I tried to explain that it's not safe to me in my country now and I don't do it. My bank statement doesn't include any transactions from casinos and I don't know that do now.
     
  2. Jan 10, 2017
  3. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Bettson is a good casino and they must have a reason for asking you for this information. Contact the Rep Here:http://www.casinomeister.com/forums/members/betsson- group.html


    Give the rep your info and he will look into it for you.
     
  4. Jan 10, 2017
  5. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom

    I got asked for this information recently too both from Betsafe and Starspins. There seems to be a requirement for them to know where you are funding your deposits from and that there is no money laundering going on .
    Ask the rep what they will accept as proof . If you dont use your bank for deposits etc the bank statement wont help them anyway.

    I was angry at the time , it felt instrusive especially as I am verified already, however I had to decide whether I wanted to carry on playing there, I suspect other casinos will follow suit with this lone of questioning.
     
  6. Jan 10, 2017
  7. fiormal

    fiormal Dormant account

    Location:
    Luhansk
    I know that BEtsson is good. I research before playing.

    If I use ecocard to receive money from atm and all my winnings come like this, then what I can to show them?
     
  8. Jan 10, 2017
  9. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I don't think it's winnings from casinos they have to see, but just the fact that you do have an income that weights up to how much you use for gambling.
    They need to know the money isn't coming from criminals. It's not a common request yet but it will be.
    Talk to their rep and see what you can show them.
     
  10. Jan 10, 2017
  11. JdRocks

    JdRocks RiffRaff CAG mm4

    Occupation:
    CNC Turner
    Location:
    Republic Of Yorkshire
    Then I will ask them what they do with my losses
     
  12. Jan 10, 2017
  13. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    This is a outrageous request for a player that has deposited $1000 using an ewallet.

    They may suspect he is part of a gambling syndicate. Which casinos don't like, and many have terms against it, but it is not a crime in and of itself.

    He's already complied with showing he had funds to ecopayz from other casinos.
     
  14. Jan 10, 2017
  15. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    This is a real annoyance of mine

    Honestly if any casino asked for my bank statements and to see where the money was coming from I would tell them to take a run and jump.

    Its not that I have anything to hide its the fact that you dont just scan bank statements wage slips or anything else private they require to anonymous people across the internet, I dont see the relevance of it at all, what about people, such as taxi drivers who are paid real time cash and whose money rarely sees a bank account. They are taking things to far now.

    I myself have 3 accounts, one for gambling one for personal and one for business, would they require to see all 3?

    also added I have 2 incomes one PAYE one limited company and quite frankly its no one elses business what I earn
     
  16. Jan 10, 2017
  17. fiormal

    fiormal Dormant account

    Location:
    Luhansk
    I did

    no, I told that every my deposit doesn't exceed 1000usd. I can't lost 3000usd, if I deposited only 1000usd.
     
  18. Jan 10, 2017
  19. Mr Wild

    Mr Wild Experienced Member

    Occupation:
    Online Casino
    Location:
    Malta
    There is a new EU directive that is coming into force this year in a couple of months.

    Any online business not only online casinos need to know the source of funds when gambling over a certain amount. These questions will become more frequent from casinos after the summer.
     
  20. Jan 10, 2017
  21. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Do you know if they will start counting from when we signed up, and if it will also be for us lowrollers at all?
     
  22. Jan 10, 2017
  23. Mr Wild

    Mr Wild Experienced Member

    Occupation:
    Online Casino
    Location:
    Malta
    It dont matter when you signed up. It's something that will affect everyone.

    Last time I heard it was making transfers over €2000 within a 24 hour period that would make a company review a user. After that the company need to decided to do an EDD or not. EDD means enhanced due diligence which would help the company to figure out the source of funds.

    If the company choose not to do an EDD and the customer is caught with AML or other criminal activity, the company can risk being fined heavily.
     
  24. Jan 10, 2017
  25. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Such fun to look forward to!
     
  26. Jan 11, 2017
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Are we going to have access to the financial information of directors, owners and employees? Can we decide our risk if they are in debt, paying high school fees or have income or spending not commensurate with their salaries? Can we make a decision if they are involved in criminal activity, or in financial trouble at a risk to us of doing a runner, stealing and selling our personal data, or stalling payments and making onerous verification requests.

    KYC should not only be know your customer, it better be KYC know your casino.
     
  28. Jan 11, 2017
  29. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    it would be nice to receive some sort of notification from the casinos, especially when you have been playing with them for a long time and had your KYC done.

    on the other hand depositing $2K+ within 24 hours is not an everyday event. :rolleyes:

    @Jazzy - you can see the info on the top management/directors in their registry/yearly reports etc. if the company behind the casino is publicly listed, e.g 32RED, Betsson Group. Secondly, they would not get the job without a clean police record, part of the due diligence a PLC has to do. :)
     
  30. Jan 11, 2017
  31. fiormal

    fiormal Dormant account

    Location:
    Luhansk
    If I cann't provide a bank statement with winnings, then I'm guilty by EU directive? No presumption of innocence?
     
  32. Jan 11, 2017
  33. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    They need to know where you are funding your gambling from - is it pay from a job for example - a pension etc etc. They need to make sure you are not conducting anything illegal to get the money .
     
  34. Jan 11, 2017
  35. lotusch

    lotusch Meister Member webby PABaccred mm2

    Occupation:
    Fraud & Underwriting Team HolidayRentPayment
    Location:
    Dún Dealgan
    I do understand casino's have to work under certain rules and regulations.
    I do understand they do not want people to use their services as a money laundry.
    But fully verified and long standing customers should not be subject to these sudden requests from casino's to provide additional paperwork.

    I personally never had to send anything to a casino where I am fully KYC'd.
    But in the case a casino would start asking me for more personal financial information ever, I will just close my account right away.
    As I feel there is no need to do this to fully verified and KYC'd customers.

    I am sure they are experienced enough to conduct this check only on accounts where they suspect malicious activity.
     
  36. Jan 11, 2017
  37. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    I agree. I was so angry when they asked me. I am fully verified . Basically though you do have to make a choice - like you say close your account or provide it there is no other option,
     
  38. Jan 11, 2017
  39. colinsunderland

    colinsunderland Experienced Member webby MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Its actually €2000 in linked transactions, but would be up to each operator to decide what constitutes 'linked' which I can see being fun.

    You must register/login in order to see the link.

    So one casino could decide €2000 in 1 transaction, another could decide €2000 over the lifetime of the account.

    The day any casino asks me for source of funds proof is the day I close my account. Not that I have anything to hide, but I'm not sending any casino, especially those based overseas, that type of information.
     

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