Betsson account verification delayed beyond reasonable timeframe

Rodrigo Valladares

Newbie member
Joined
Dec 20, 2020
Location
Perú
My Bettson account has been pending verification for the last three days. This is the third time that they have requested my account to be verified , except this time it has been taking much longer and I believe it is done on purpose since I earned more money than usual.

I have sent a copy of my bank statement showing my full name on it to doc@bettson.com.

Yesterday Bettson even returned the funds back into my gambling account stating that they had not received my documents, which is simply not true. I consider this a dishonest tactic in the hopes that I just spend the money I earn. They know how gamblers are lol.

Unfortunately for them I requested another withdrawal for 90% of my earnings and ended up making way more money with the money left. I have now 4 pending withdrawals for almost 2K USD.

My experience had been flawless with Bettson until now, but I can see now that if you try to withdraw any more than 1K, Bettson starts putting on obstacles. I want to submit a formal complaint on this matter and want this to be resolved immediately or I will take my complaints to the gambling commission as this has been a very unpleasant experience.
 
Betsson is reviewed at Casinomeister

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
When you feel you are getting the stalling tactic, you are. Unless casinos are only hiring monkeys with calculators and retards on the governement special program. Eurocasino did it to me so my 500 eur weekly deposit became zero. All that for less than your amount. They did way worst than that but I wont lose time explanaining for fun. The only casinos not doing that are bitstarz, unibet and rizk because they have me on auto cashouts. Until I win big I guess.
 

Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
if your trying to email them and they claim they have not received it, I suggest checking that your sending to betsson.com and not bettson.com :)
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
My Bettson account has been pending verification for the last three days. This is the third time that they have requested my account to be verified , except this time it has been taking much longer and I believe it is done on purpose since I earned more money than usual.

I have sent a copy of my bank statement showing my full name on it to doc@bettson.com.

Yesterday Bettson even returned the funds back into my gambling account stating that they had not received my documents, which is simply not true. I consider this a dishonest tactic in the hopes that I just spend the money I earn. They know how gamblers are lol.

Unfortunately for them I requested another withdrawal for 90% of my earnings and ended up making way more money with the money left. I have now 4 pending withdrawals for almost 2K USD.

My experience had been flawless with Bettson until now, but I can see now that if you try to withdraw any more than 1K, Bettson starts putting on obstacles. I want to submit a formal complaint on this matter and want this to be resolved immediately or I will take my complaints to the gambling commission as this has been a very unpleasant experience.

It's only been 3 days and it has been over the weekend at a very busy time of the year, during a worldwide pandemic.

That out trumps, your demands for this matter to be dealt with immediately, and your threat of taking it to the gambling commission, just because you feel it has been an unpleasant experience.
 

Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
It's only been 3 days and it has been over the weekend at a very busy time of the year, during a worldwide pandemic.

That out trumps, your demands for this matter to be dealt with immediately, and your threat of taking it to the gambling commission, just because you feel it has been an unpleasant experience.
I feel confident he will have more luck emailing betsson and not bettson in the first place.

Maybe they got a redirect on email as well as site... but it definitely helps to contact them on the actual company email :thumbsup:
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
I feel confident he will have more luck emailing betsson and not bettson in the first place.

Maybe they got a redirect on email as well as site... but it definitely helps to contact them on the actual company email :thumbsup:

I think he a bloody cheek, joining this forum and chuck out demands is his first post.
 

Rodrigo Valladares

Newbie member
Joined
Dec 20, 2020
Location
Perú
Lol I made a spelling mistake on this thread, not on the email I sent. Thank you very much for your cheeky responses my fellow gamblers. Glad to feel such love from this wonderful group as always. All my withdrawals have now been approved by the way.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Lol I made a spelling mistake on this thread, not on the email I sent. Thank you very much for your cheeky responses my fellow gamblers. Glad to feel such love from this wonderful group as always. All my withdrawals have now been approved by the way.
Yes, gamblers can be cheeky at times, especially the really old ones.
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Hi,

My name is Roger and I am a Betsson Customer Support Manager.

I would first and foremost like to clarify that never have we nor will we use any "stalling" or "delaying" tactics.

I also need to clarify that we do not have any email nor need accept docs via email, as we have a very safe Document Uploader which all customers can access directly from their Personal Account and easily upload any documentation requested. How this is done can be seen at the below link:
You do not have permission to view link Log in or register now.
or
You do not have permission to view link Log in or register now.


I of course apologise for the delay, as in certain moments of higher volumes it might occur that the verification of documentation may take slightly longer than expected, however, I can also confirm that we do keep all customers informed about this, as was done here both via chat by our operators and via email too, on a daily basis.

As customer was informed earlier today, both by our operators and from the Management directly to his formal complaint, documentation was verified, and all pending withdrawals processed and paid out.

I once more take to occasion to apologise for any delays, and take the opportunity to wish the customer and everyone all the best during the Festive Season.

Regards

Roger

Betsson Customer Support Manager
 

Rodrigo Valladares

Newbie member
Joined
Dec 20, 2020
Location
Perú
Hi,

My name is Roger and I am a Betsson Customer Support Manager.

I would first and foremost like to clarify that never have we nor will we use any "stalling" or "delaying" tactics.

I also need to clarify that we do not have any email nor need accept docs via email, as we have a very safe Document Uploader which all customers can access directly from their Personal Account and easily upload any documentation requested. How this is done can be seen at the below link:
You do not have permission to view link Log in or register now.
or
You do not have permission to view link Log in or register now.


I of course apologise for the delay, as in certain moments of higher volumes it might occur that the verification of documentation may take slightly longer than expected, however, I can also confirm that we do keep all customers informed about this, as was done here both via chat by our operators and via email too, on a daily basis.

As customer was informed earlier today, both by our operators and from the Management directly to his formal complaint, documentation was verified, and all pending withdrawals processed and paid out.

I once more take to occasion to apologise for any delays, and take the opportunity to wish the customer and everyone all the best during the Festive Season.

Regards

Roger

Betsson Customer Support Manager
It's all good. All withdrawals have indeed been approved and I expect the money to be in my account in the next couple of hours. However I need to clarify that I was given that email address (doc@betsson) by a rep at the online chat, it's not like I made it up. I requested an email address, since my "very safe Document Uploader" was locked, because I had already uploaded a screenshot of my online banking. As a suggestion, I think it would be better if the Document Uploader would allow for customers to upload as many documents as we want instead of locking itself up after one upload.
 

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
They have used over 6 days for my ecopayz account to be verified , lots of excuses . Now they even claimed that they will not accept screenshots from an ipad only screenshots from a laptop . I have done so for severall years with my ipad never rejected. They are stalling no doubt!
 

bga

Representative for Betsson brands
Joined
Dec 14, 2020
Location
Malta
@Betsson-Group can you kindly revert back, thank you!
They have used over 6 days for my ecopayz account to be verified , lots of excuses . Now they even claimed that they will not accept screenshots from an ipad only screenshots from a laptop . I have done so for severall years with my ipad never rejected. They are stalling no doubt!
 

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
They verified my Ecopays account yesterday, after i linked to this tread..... but they never give
any explanations to my questions . They never do,most of the time it is cut and paste answers.
And the worst of all since they claimed that my ecopays account had to be verified ,befoore i could use it .
It did not work when i tried yesterday! I play at leo vegas ,bingo.com and guts there my deposits get through everytime
At betsson when i try to deposit it says wrong verification number everytime.
i have been a daily depositer for atleast 1-2 years now and i miss playing there . But i dont like when they are playing me,by stalling and so on. Krgds andrenkr.
 

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
I have one more question, Is there any living norwegian, that has made a succesful deposit using Ecopayz
at Betsson ??? If yes ,tell me how you did it. Thank you and goodnight.
 

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
Now i can deposit with ecopayz at betsson. But i can not do it through my mobilphone or ipad, i had to use my laptop to get
It to work.....
 
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