WARNING BetSpace: officially no-pay on player winnings

maxd

Complaints (PAB) Manager
Staff member
About two months ago BetSpace (betspace.com) started sending out some pretty mixed messages. Affiliates were told in an official mail-out that affiliate accounts were "temporarily paused". At pretty much the same time players were being told that there were "unavoidable delays" in payments but that they would be forthcoming soon. Then the PABs started coming in. I haven't been able to access the site and apparently Customer Service isn't responding to emails.

Throughout this BetSpace has been telling players that there are having "withdrawal processing delays" and so forth. A recent email to one of our PABers adds another (big) nail to the casino's coffin:
Due to the Betspace.com restructurisation process you are able to withdraw only your last deposit amount.

Warning: At this time it appears the casino is simply refusing to pay player winnings. All that's being offered is that the most recent deposit will be returned but even that has not yet been confirmed. Until there is proof that all legitimate player winnings have been paid players are advised to avoid this casino WITH EXTREME PREJUDICE, if and when the casino comes back on line.
 
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maxd

Complaints (PAB) Manager
Staff member
Not that this story needed to get any worse but here we are, players are now reporting that they are receiving emails containing the following:
According to the point 12 of Casino Bonus Rules of General Terms and Conditions the decision of Betspace will be considered full and final. No correspondence will be entered into. All winnings on your accounts will be null and void.
I still can't access the site so I have no idea what "point 12 of Casino Bonus Rules of General Terms and Condition" might be but it hardly matters. The casino has been telling these players for several months that their withdrawals would "soon" be honoured. That seems to no longer be the case and the casino, for whatever reason, is simply cancelling player's winnings.

LATER: turns out the "Term" in question is as follows:
12. In the event of any dispute, the decision of Betspace Manager, will be considered full and final. No correspondence will be entered into.
In other words "the issue" -- in this case the various players winnings being withheld -- "is over because we say it is over".

Casino is "Pending Rogue".
 
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