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WARNING Betsoft/Betcoin.ag: jackpot results "statistically improbable"/payments withheld

Discussion in 'Casinomeister Warnings' started by maxd, Jun 28, 2016.

    Jun 28, 2016
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    A recent thread on our forums -- Please consider Rogue-ing Betsoft software and Warning about Betcoin.ag -- and the related PAB have brought to light a serious problem with Betsoft progressive jackpots and non-payment of winnings.

    CasinoListings.com recently published a detailed report on these issues: You must register/login in order to see the link.. Here are a few highlights from that report:

    Other sources suggest that the conclusions at CasinoListings are only one possible explanation for the variances observed. It is equally possible that the software is configurable at the casino, that they can adjust the jackpots loose or tight as they wish. Some of CasinoListings' own findings would appear to support that theory too.

    Finally there was the issue of the PAB we received. To make a long story short the player was playing The Glam Life at Betcoin.ag, managed to get a 5 yacht payline and, according to the pay table, should have won the then current jackpot of roughly a million credits (about US$350,000 at that time). Instead the casino gave him 1000 credits. As CasinoListings reports:
    The casino's response to the player was not at all clear. First they said the spin was ineligible for the jackpot because it was a bonus spin. Unfortunately nowhere does it state that a bonus spin was ineligible to win the jackpot (that has since been changed). The second response to the player was that "a jackpot only occurs if the max bet is made at the highest denomination." Here again the casino's explanation is unsatisfactory because the game scales the jackpot winnings to the bet size:

    Betsoft/Betcoin.ag: jackpot results "statistically improbable"/payments withheld: jackpot-win-cropped-with-markup.jpeg,Jun 28, 2016

    The casino's response to us has only been that the player's "issue is with the way Betsoft handles bonus / free rounds and not with Betcoin.ag Casino" which sounds a lot like they're trying to pass the buck.

    And so:

    WARNING: Based on recent evidence players are advised to proceed with caution when playing Betsoft games offering jackpots. It would be wise to play at reputable Betsoft casinos only since it appears the individual casinos may have control over the frequency of jackpots.

    WARNING: avoid Betcoin.ag since they are using phantom and/or imaginary Terms to withhold jackpot payouts.
    Last edited: Jun 29, 2016

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