Withdrawn: BetSocial/TotalESoft - unresponsive, players unpaid

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
This Warning has been withdrawn after the casino completed a probationary period wherein no further complaints were received. The reader should be aware that the details given herein may no longer be relevant or applicable.



A PAB case came to us late last year where a player had pending withdrawals from the casino that had gone unpaid for some time. I tried to contact the casino, they "player's issue is with the provider" -- :eek2: -- and bumped it on to TotalESoft who said they'd look into it:

This looks like something from 2014. I will need to check into archives in order to find out what the issue is here.

But there was no further reply. Several further attempts to get a response, nothing happens, the months roll by. I decided to poke around a little and learned that BetSocial seems to be making a habit of this pending-but-never-paid withdrawals thing, often with reference to it being a TotalESoft issue. So the casino management is basically not paying players, not giving justification and when a complaint is raised they say "talk to the provider". That's a complete failure of casino management since every player knows that the chances of the provider ever properly discussing their issue with them is roughly equal to a snowball's chance in hell.

Whatever the case and whoever is to blame the bottom line is that player issues are being ignored and monies are effectively being confiscated. That said:

WARNING: BetSocial and/or TotalESoft are withholding player payments and thereby confiscating monies that were owed to players. Players are advised to look elsewhere for their gambling services.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Quick update: the casino people have been asking us to update this. In their words:
... every outstanding payment issue that we ever encountered with any of our customers were squared off directly with the players from our own funds when we terminated our partnership with Total E Soft, and reset our operation, improved every aspect of the operation, regulated under a Maltese license, and painlessly migrated all players, affiliates, their funds and their referred and tagged players over to the new platform.

As this time I can neither confirm nor deny their claims. When the opportunity presents itself we'll look into it.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I'm marking this one as "under review" since the casino appears to have done what they can to clear up the player issues that had started this all in the first place AND there haven't been any complaints since. They've also changed platforms which should allow them to leave the TotalESoft issues behind them.

If there are no problems over the next 90 days the Warning will be withdrawn.
 
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