1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Betser Casino - I want my deposits back

Discussion in 'Casino Complaints - Non-Bonus Issues' started by NohchiPlayer, Dec 7, 2016.

    Dec 7, 2016
  1. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    Hello, i played at betser casino and won 1600€ had many big wins at casino etc...
    I made withdrawal and got it to neteller no problems.
    After that i made some deposits (around 400€) , i made withdrawal of 3600€ and the cashout feature on sports they had some problems, after cashing out the amount was added to account again, because of a technical error or something. They closed my account and deleted all the winning.

    Ok, they can delete the winnings because they came from a technical error, but i want my deposit of 400€ back that i deposited before that. My other withdrawal was from casino wins and normal sports wins it had nothing to do with the technical error. So After my first withdrawal i deposited again and this time they deleted everything and closed account, but they must send my deposit of 400€ back.

    I already contacted the Casinoheroes rep (same group as betser) and the livechat says they cant do anything they are just support etc.
     
  2. Dec 7, 2016
  3. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    Betser rep answered saying they send my first withdrawal winning from the technical error but this is NOT TRUE.

    I didnt know anything about any technical issue in the time when i amde my first withdrawl.
    After that i also deposited 2 times 100€ , made sportsbets and didnt cashout ANYTHING and LOST both deposits.

    Then i again deposited 200€ and then there was some error. The 3600€ withdrawal can be deleted, ok no problem,
    but i want atleast my 200€ deposit back, which i normally lost and didnt cashout anything.

    So of the 400€ deposit i want 200€ back! Then its ok.

    Like i said on my first withdrawal i didnt knew anything about any tech issue and also didnt got it from tech issues but from big casino wins and normal sports bets.
     
  4. Dec 7, 2016
  5. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    The Betser rep saw my second PM where i say i didnt got anything from tech issues didnt even know there was an error and
    that i also deposited after that and LOST on sportsbets without making cahsout or anything and now he went offline without answering.

    What to do now? It clear that they must send me 200€ back and then its ok for me but why not answer and offline?
     
  6. Dec 7, 2016
  7. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    The rep doesnt answer any PMs now and they dont refund my deposit. My account is also closed.

    All that because of an error on THERE side, i have done nothing wrong.

    This is not how a casino should work. Do not play at this casino. Also the livechat is one of the worst and very rude,
    if you ask a question a second time because they didnt answer it correctly the first time, they make answers like "Are you serious?"

    Bad casino. Im lucky i got my first withdrawal.

    From now on i will only play at the 100% trusted casinos that dont act like this.
     
  8. Dec 7, 2016
  9. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    With all do respect if you didnt do anything wrong, and the error is on there site
    why do you only want the deposit back ? big diffrent between 400 and €3600.
    if it was me and i was all clear i wouldnt give up on that kinda money.
     
  10. Dec 7, 2016
  11. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    Yeah but what can i do? They quote some stupid terms that say if you win by error of the system they will delete all winnings or something.
    The error is 100% on there site. I just did sportsbets and cashed out and the cashout money was added twice to my account, yes its a error but like you said on there side.

    If i make a PAB or something the result will be anyways "its written on the terms no chance" or something or not? :D

    But they dont even want to give me HALF of my deposits. bad site. Dont play there.

    Also like i said the livechat is rude often and dont answer often.

    Atleast they could let my account open so i can exchange my earned points for freebets and freespins but they also closed my account.
     
  12. Dec 7, 2016
  13. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    The rep of Betser has now answered my PMs and also reopend my account and credited it with an amount that we agreed of on PM.

    The site is good and they make withdrawals with no problems it was just that they had technical issues with the cashout feature in sportsbetting.

    Otherwise i think its a good casino...

    Thanks.
     
  14. Dec 7, 2016
  15. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    That was a swift change of mind after all your problems however I'm glad you got your money.
     
  16. Dec 7, 2016
  17. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    I withdrew the money that the rep added to my account and it came after 1 hour so i cant complain.

    It wasnt much but i decided to agree to the offer the rep made, better then nothing.
     

Share This Page