Betsafe

jacko10

Experienced Member
Joined
Dec 14, 2015
Location
ireland
Hi all just wanting your experiences with betsafe good and bad please
Signed up yesterday and have 3 k withdrawal pending 24 hours now are they ok
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Have you been asked for security documents yet and verified? If not, I'd be pro-active and send them in your ID, copy of any card and a recent utility bill. I'm sure a request would be forthcoming Monday if they haven't asked already.

If you didn't break any terms of a bonus, I expect things should be fine. They have a good reputation here.
 

jacko10

Experienced Member
Joined
Dec 14, 2015
Location
ireland
Yes all sent did send yesterday but was told they wont accept by email have to upload on my account which is hard with my phone but all done so hopefully verifed soon
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
Once you are verified they payout smaller amounts instantly. Bigger withdrawals need some more time but are still very fast.
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Never had an issue with BetSafe in many years of gaming there. Part of the Betsson group (BetSafe, Casino Euro, Betsson Casino) with active reps on these forums who are always happy to help and assist players.
You can contact them personally here if you have any genuine concerns:

https://www.casinomeister.com/forums/members/26445/

As Jasminebed already stated; if you have broken no rules regarding any bonuses or promotions, you will have no issues whatsoever.
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
all processed guys thanks

Hi jacko10,

Glad to hear all is solved :)

The reason we need to get the documents uploaded and not by email is strictly for your own security, but I understand it can be frustrating when it was not easily accessible for you.

As mentioned earlier in the thread a big chunk of our withdrawals are handled Instantly (60-70% of them). However in certain cases we need to handle them manually. In such cases its usually handled well within 12 hours of the withdrawal request. If a withdrawal has been pending for over 24 hours, do not hesitate to contact me and I'm happy to look into it. Do however keep in mind I do not work during weekend :)

Congratulation on your win and have a great week!

Best Regards,
Halvor
Betsson Group
 
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