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Betsafe, site running slow?

Discussion in 'Online Casinos' started by Slotaholic, May 19, 2015.

    May 19, 2015
  1. Slotaholic

    Slotaholic Experienced Member

    Occupation:
    IT-Guru
    Location:
    Sweden
    It takes ages for the casino games to launch, when i click on game it takes over 30sek before the game launches.¨
    The games launch great when your NOT logged in, but when you log in and try it takes ages.
    As usual the support didnt see any problems, but it tried several dns servers and from several computers.


    /Slotholic
     
  2. May 19, 2015
  3. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I do not think I am member so cannot test,

    I just hate it when CS state all working there side? Yes as there just testing the game as we would not longed in, Different mater when logged in low, I have noticed this across a good few sites
     
    1 person likes this.
  4. May 19, 2015
  5. Slotaholic

    Slotaholic Experienced Member

    Occupation:
    IT-Guru
    Location:
    Sweden
    I agree, its quite annoying when they allways say that everything is working fine when you know that theres problems.

    /Slotaolic
     
    1 person likes this.
  6. May 19, 2015
  7. Betsson-Group

    Betsson-Group Accredited Casino Representative

    Occupation:
    Betsson Group
    Location:
    Malta
    Hi Slotholic,

    I'm sorry you experienced difficulties with our games. We strive to offer the best gaming experience possible, and I want to reassure you that we always test and look for potential issues when our customers report errors with our games and site.

    I have personally tested games from several providers. And did not experience any lateness with loading the games, nor during the game play itself. If you still experience difficulties with the games, could you please provide us with additional information regarding what games either here or by contacting support?

    Best Regards,

    Betsafe
     
    1 person likes this.
  8. May 19, 2015
  9. Slotaholic

    Slotaholic Experienced Member

    Occupation:
    IT-Guru
    Location:
    Sweden
    Hi and thanks for the quick reply.

    yes, im still having problems.
    I have tried on several computers and 2 isp:s(bahnhof and bredband2) and the same problem.


    Bestsson works fine, the problem is only with betsafe.

    And its only the casino part of betsafe that runs slow.

    You must register/login in order to see the link.

    And like i said before, everything runs fast when im not logged in,it only appears when i log in.

    /SLotaholic
     
  10. May 19, 2015
  11. Tropicana50

    Tropicana50 Senior Member

    Occupation:
    Programmer
    Location:
    England
    Its probably to do with a large SQL query that doesn't have indexes. Possibly a tournament database or similar where a moderator might not have any database entries; So they don't get the same issue.

    Just a guess... :rolleyes:

    - T
     
  12. May 19, 2015
  13. rebecca123

    rebecca123 Dormant account

    Occupation:
    Gambler
    Location:
    United kingdom
    It seems to be okay when I check the URL you have specified, it might be the issue because of the internet connection that you have that's taking time for loading of the website.
     
  14. May 19, 2015
  15. Slotaholic

    Slotaholic Experienced Member

    Occupation:
    IT-Guru
    Location:
    Sweden
    It looks like things are working again, and i havent done anything.

    And no, like i wrote i tried with 2 isp:s, with about 10 computers and with crome,ie and firefox.
    I tried with 100/100mbit/s,1gb/s and 2gb/s internet connection speeds so i doubt that the speed was or is an issue.

    /Slotaholic
     
  16. May 19, 2015
  17. Betsson-Group

    Betsson-Group Accredited Casino Representative

    Occupation:
    Betsson Group
    Location:
    Malta
    Hi Slotaholic,

    I'm happy to hear it's working properly now. If the issue should occur again, please contact support so we can look further into the issue.

    Best Regards,

    Betsafe
     
    2 people like this.

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