Resolved Betsafe long time player with my 1st Issue

[KINGLEE]

So what is eating gilbert grape now? Was is the mere fact it was humor of not being able to pay rent which you only JUST found it in my LAST POST. Or are you upset that i bragged about having 2 houses in the post PRIOR to that? Which email is disgusting you more? Which email sparked you to go off in a tangent on the wrong path. You can't decide which post you just read disgusts you more. You're now just provoking each post made as being sick, sicker, disgusting.The mere thought of linking the rent part to someone with cancer?? Do you see how you have gone from each post to making ridiculous points/posts. How have we come to this point, I'm not quite sure... quite frankly i am just disgustingly outraged by your shear nonsense fella.

 

[KINGLEE]

In before the next post by Nifty as i probably won't read it.

I will update over the week to see if the funds are returned and we find out what happened. I'm sure there are readers here hoping for a good outcome as i think many of us have gone through some sort of payment issues before.

 

[bigjohn]

So what is eating gilbert grape now? Was is the mere fact it was humor of not being able to pay rent which you only JUST found it in my LAST POST. Or are you upset that i bragged about having 2 houses in the post PRIOR to that? Which email is disgusting you more? Which email sparked you to go off in a tangent on the wrong path. You can't decide which post you just read disgusts you more. You're now just provoking each post made as being sick, sicker, disgusting.The mere thought of linking the rent part to someone with cancer?? Do you see how you have gone from each post to making ridiculous points/posts. How have we come to this point, I'm not quite sure... quite frankly i am just disgustingly outraged by your shear nonsense fella.

Obviously none of the substance of what Nifty said has sunk in.

You probably have not read years and years of posts on these boards. An anonymous person can sit behind their computer and say anything they want (I'm a millionaire also and I own 2 hospitals, see how easy that is) but the problems he alluded to are real with real consequences.

If you have a problem with a casino this is a great place to bring it up and you stand a good chance of getting some kind of resolution because there are a lot of knowledgeable people here. These same people can also read between the lines very well.

Generally, people without problems don't feel the need to tell people that they don't have problems.

 

[KINGLEE]

Let's get back on topic i hope the missing funds in cyber space are returned as that is why i joined this site.

The substance of what Nifty had intended to point out is not the reason i joined the site. I came here because i was told this is a great site for resolving a small issue i am currently dealing with. So far it has worked out well, i have been given help by experienced members and advised to PM a rep that maybe able to help. Also bet safe support during the past 48 since joining this site is also doing what they can for me.

 

[michielm1]

what a gay ass word battle. get wordfeud

 

[dionysus]

what a gay ass word battle. get wordfeud

I'd suggest you get a thesaurus yourself

 

[Casinomeister]

what a gay ass word battle. get wordfeud

Please don't use "gay" as a slur. We have gay members in the forum and I'm sure they don't appreciate it.

@everyone else - let's stop bickering at each other. Thank you.

 

[dunover]

So what is eating gilbert grape now? Was is the mere fact it was humor of not being able to pay rent which you only JUST found it in my LAST POST. Or are you upset that i bragged about having 2 houses in the post PRIOR to that? Which email is disgusting you more? Which email sparked you to go off in a tangent on the wrong path. You can't decide which post you just read disgusts you more. You're now just provoking each post made as being sick, sicker, disgusting.The mere thought of linking the rent part to someone with cancer?? Do you see how you have gone from each post to making ridiculous points/posts. How have we come to this point, I'm not quite sure... quite frankly i am just disgustingly outraged by your shear nonsense fella.

Hey fella, I spent an hour of my time helping you understand the banking/Betsafe issue, and still hope it gets resolved. You are new and have yet to get to know some of the stalwarts. Nifty is direct and says it as it is. In fairness you did mention, with no hint of irony, needing to make a rent payment. What Nifty is saying, that IF you or anybody else is at the point they miss vital payments, then gambling is not fun but a serious issue. In other words however important what you should be spending the money on is, it gets gambled first. Whether it's rent, medicine, court fines an addicted gambler will bet first as the mist clouds all rational judgement.
Whatever you need to spend the cash on is irrelevant to us, and we don't need to know. All we need to know is that assuming your story is kosher you are owed that money and should be paid it with undue delay. I will make one observation - you did actually withdraw in the first place and have done so before, so I would suggest you have a certain level of rationality and control. Plus for all we know, you could have had the rent money already but in expectation of a speedy cashout you spent it on something else expecting the cashout to cover it and have now been left in the lurch.

Just for general information, wealth has little to do with problem gambling; the scale is merely different. The poor old man eating cans of beans with no heating you see doing his 50p accumulators daily in the bookies is the same as the famous Billionaire in Australia, Kerry Packer who spent millions in an evening at casinos, even paying a waitress's mortgage off for a tip when he realized she had a family at home and had to work into the small hours to pay the mortgage. They are/were both problem gamblers with different budgets, so I agree how many homes you have is not relevant. Property bought in a sensible past life would simply become stake money whether you have 1 or a whole street, once addiction takes hold.

Well I hope we all understand each other now!

 

[KINGLEE]

@Dunover,

You did indeed spend an hour trying to assist me and that is why i made a post saying an experienced member had given me instructions to PM a rep so again thank you very much for that. Your time with me will most likely help me resolve my issue.

I hope this week the issue will get resolved and i will let everyone know here the outcome and how it went. Always nice to know a players issue got resolved im sure.

After that is done i doubt i will spend anymore time on here as i don't belong here.

 

[dunover]

@Dunover,

You did indeed spend an hour trying to assist me and that is why i made a post saying an experienced member had given me instructions to PM a rep so again thank you very much for that. Your time with me will most likely help me resolve my issue.

I hope this week the issue will get resolved and i will let everyone know here the outcome and how it went. Always nice to know a players issue got resolved im sure.

After that is done i doubt i will spend anymore time on here as i don't belong here.

No problem. That's what we do here.

Yes, it's good form to let us know the outcome and with Betsafe you aren't dealing with a 'no-can-do' bunch as they're accredited. I predict it will be resolved quite promptly and you'll be given a chip or two for the mistake, if it was them.

As for leaving, I believe every player 'belongs here'. It's a diverse and comprehensive forum and every member has something to contribute. I am not an experienced member having been here a matter of months - take a look at the stats on each members' top right and you'll see some have been here a decade and made thousands of posts. I am about average. A few months ago I was like you my friend.

I would say to drop in and use the facilities to get a problem resolved and leaving is a bit like walking into a pub, taking a dump, using their bog roll, washing your hands and walking out again without buying a drink.

You'll have something to contribute in the future whether just a screenshot or an opinion. Plus you can get to know people a bit better. Don't be put off by one exchange - look through the forum and see the differences of opinion I have had, including with Nifty and after those exchanges we have thanked each other on different threads. Same goes for other combinations of members too. It's a forum and that's the nature of the beast. Welcome!

 

[Borgie]

Are you any nearer to getting a resolution to this OP?

 

[KINGLEE]

Are you any nearer to getting a resolution to this OP?

Hi the update is I'm returning back to the bank today to talk to a different dept to show them the ARN numbers provided to me. Hopefully with these reference numbers they can track exactly where the money is. I am now confident betsafe has paid but the money and now it's is in HOLDING.

Once i have spoken to the bank i will update everyone here.

I have received a payment to my other bank, so one down 5 to go thank you betsafe for this.

BTW side note the REP who i had sent a PM to has been wonderful and offered excellent advice to me so big shout out to CM members who referred me to him and of course the REP himself.

Thank you more to follow

KL

 

[dunover]

Hi the update is I'm returning back to the bank today to talk to a different dept to show them the ARN numbers provided to me. Hopefully with these reference numbers they can track exactly where the money is. I am now confident betsafe has paid but the money and now it's is in HOLDING.

Once i have spoken to the bank i will update everyone here.

I have received a payment to my other bank, so one down 5 to go thank you betsafe for this.

BTW side note the REP who i had sent a PM to has been wonderful and offered excellent advice to me so big shout out to CM members who referred me to him and of course the REP himself.

Thank you more to follow

KL

Glad you are getting somewhere. I'm surprised it's down to the bank though. I'll be interested in the technical details as to why, if Betsafe have paid out using the correct details, it has not shown up. I'm pretty sure it has something to do with the 'technical issues' you mentioned in the OP. Anyway, you are now confident, as we told you, that you have not been shafted; Betsafe aren't one of those sites.

 

[KINGLEE]

Sigh and more deep Sighs,

So i revisited my branch spoke to the collections dept holding dept etc. They have no idea what ARN reference numbers are, i tried to explain that as the payment was sent back to the debit card and not the IBAN bank account etc that betsafe supplied ARN numbers. A few phone calls later i assume to other bank bank managers in different branches they again explained that they can only see receipts of money with a SWIFT MT 103. I got a little upset with the guy and said I've been told as this is not a telegraphic money transfer to the account but back to the debit card there is no SWIFT MT 103 in this instance. He then double, triple checked everything pertaining to my account and cannot see locate anything in collections or holdings, miscellaneous etc there is just nothing showing.

I told them well looks like betsafe paid and the money is somewhere between there cashier and my bank card. I am not going to beat on betsafe anymore but i wish perhaps they could reverse my payout and return it to the player account perhaps and we can start the whole thing again.

Now im at a loss, don't know what else i can do. I am in Dubai Middle East and seems like the banking system here is pretty solid.

Gutted right now i guess i will have to ask betsafe cashier dept for something else other than ARN reference numbers surely this has happened before could i really be the first player this has happened to?

 

[dunover]

The ARN is an 'Acquirer's Reference Number'. The customer service probably had no idea what you were talking about, although these are used quite a lot, especially when payments are sent by recrediting a card. If you can get hold of the department at your bank which deals with chargebacks or disputed payments, they should be familiar with ARNs and be aware of how to track your payment using one. Your credit will be sitting in a suspense account most likely.

The company sending the money will probably get charged to do a full trace on the payment, whereas getting the ARN is usually free.

As you have the ARN's I suggest you do some working out for yourself, as bank CS are often clueless about them and what they mean.
This is the unique number (usually 23 digits) assigned by the acquiring Bank to every transaction being settled or refunded via the credit card association networks and subsequently referenced by the issuing and acquiring Banks in processing chargeback items (retrieval requests, chargebacks, and chargeback reversals) that relate to that original transaction. This value consists of a unique 7-digit acquiring Bank number, a 4-digit Julian date value, an 11-digit Merchant transaction id, and a check digit in position 23.
So, Betsafe's ref. will be numbers 12-22 inc. so check these match the transaction number against your w/d's. (some casinos put the same 11-figit number against your transaction ID details) 8-11 inc. are the date they sent it, so if it says 1105 for example, you know Betsafe initiated the transaction on that date 11 May. Digits 2-7 are a reference for the acquiring bank who Betsafe sent the cash to.
See if it tallies.

 

[KINGLEE]

Ok today morning after checking my bank i have received 2 of the 6 cash outs.

The bank is now searching for the other cash outs and are now familiar with the ARN reference numbers. I believe all monies will be found pretty soon and I will update everyone interested here. Big thanks to everyone who has assisted me i feel more confident now than ever i will receive due monies.

 

[KINGLEE]

My bank called me today asking for a few details but not much else to report. Bank is closed tomorrow so my next update hopefully with good news will be on Saturday 18th.

 

[dunover]

Ok today morning after checking my bank i have received 2 of the 6 cash outs.

The bank is now searching for the other cash outs and are now familiar with the ARN reference numbers. I believe all monies will be found pretty soon and I will update everyone interested here. Big thanks to everyone who has assisted me i feel more confident now than ever i will receive due monies.

Yes, your average bank clerk won't have much idea about ARN's; like I said before these are usually associated with chargebacks (that can mean deliberate or card refunds that are normal) and the card people deal with them.

Your money is in a suspense account, and the bank is now calling it off via the ARN's you supplied. I'm still puzzled as to why this has happened as usually it's down to incorrect details being provided but you have cashed out to the same destination account before. Another possibility is gambling in Dubai is illegal and it has to be established you're a Westerner first?

You will get all the w/d's though.

 

[KINGLEE]

I'm almost 100% sure it's to do with the gambling and Dubai thing. On Saturday I'm so expecting a phone call saying "money will be credited to my account". Then i will send an email to betsafe support and ask if i can send them a free CHIP lol...

 

[KINGLEE]

Approx 3 mins ago i received all monies owed to me from BET SAFE. The money was indeed in a holding account. My bank can't work out why exactly it was there and didn't give an explanation. I want to say firstly thank you to bet safe support for all their help and apologies for the large amounts of worried emails I sent. Also thank you to CM for helping and lastly to the members here who assisted me in what to say and do. Also the REP you know who you are well done to you too.

I am still playing bet safe and as promised i would continue being a loyal player to them

If i now owe a chip to bet safe let me know.

I will also donate to one of the charities here in CM, most probably one of the cancer ones. Still navigating the site, so will donate very shortly.

Thanks case closed.