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Resolved Betsafe long time player with my 1st Issue

Discussion in 'Online Casinos' started by KINGLEE, May 11, 2013.

    May 11, 2013
  1. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    Hi there,

    My first day here and i joined to ask a question more than complain about betsafe. I cashed out over 2500 Euros on 19th April (4 separate withdrawals) i am still waiting for them to credit to my account. The support have been really helpful always forwarding my questions concerns to the cashier. So I went to my bank today and asked if it was a problem with my own bank and perhaps not with betsafe ashier, the bank told me they must see the SWIFT MT 103 from the betsafe cashier dept. So here is my question:

    Has anyone heard of this Swift MT 103 for proof of payment before?

    Like i said I'm not complaining about betsafe im just trying to figure out what the problem is and what is a SWIFT MT 103 is and why that is holding up my payments?

    thanks KL
     
  2. May 11, 2013
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    SWIFT 103 is just a message format used between international banks. 103 pertains to transfers and is like a 'bank standardized code' and is in the form of a spreadsheet table and contains all the information the receiving bank needs, i.e. amount of payment and what currency, conversion, originating account/name, any intermediary accounts and the destination account/name and currency. Once the receiving bank receives this SWIFT103 instruction via wire, it can then credit the final receiving account, i.e. yours. This takes 2-5 days from receiving the SWIFT 103 instruction. The SWIFT 103's are sent electronically and instantly and cannot be reversed.
    Once Betsafe has confirmed the instruction has been sent to the UK bank of yours, it should appear in your account in 2-5 working days, although I have never waited more than 3.

    Your bank is insinuating that they have NOT received the instruction from Betsafe yet. Trust me if they had you'd have had the funds way before now, especially as you made 4 separate w/d's. The problem is almost certainly at Betsafe's end, whether they haven't sent it, OR made a mistake on the details OR you have supplied an error in your SWIFT/IBAN details.

    I doubt if Betsafe could generate a copy of the SWIFT 103 instruction if they wanted to; 103's are created within the banking system AFTER Betsafe have sent the instruction for payment to your account. All Betsafe can do is copy you the details of the IBAN details (you entered) they say they've paid the funds to. The system is pretty foolproof as instructions are generated via the banking computers and the codes are converted by the receiving banks. It's GIGO (garbage in, garbage out) if the payment has wrong IBAN details. IF the payment had wrong details Betsafe would have had this bounced back to them in a day or two and been aware your IBAN details were wrong.

    In my opinion, they just haven't paid you yet.
     
  4. May 11, 2013
  5. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    Thank you very kindly for such a long explanation and taking the time to help me. Well i cannot of got the details wrong as the details are stored in the website it simply asks me to withdraw to which Card. I chose the card which i successfully deposited with so not sure how the IBAN could be wrong etc. They have also withdrawn to this card successfully many times before and as recently as Jan. The only difference this time round is i generally withdraw about 100-200 Euros at a time but these 4 combined is my largest ever from betsafe. I don't understand this as Betsafe has a great reputation no?

    I am now feeling the same that betsafe are stalling or just have not paid for some reason.

    So for me now what else can i do? i guess it's more of keep asking support for updates but seems i keep getting the we appreciate your understanding and patience. i feel like im just pestering them now ugh!
     
  6. May 11, 2013
  7. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Right, firstly is this a CREDIT or DEBIT card? Secondly, the SWIFT info. for those cards is automatic as you say, as their collection accounts are unchanging and stored in the banking system anyway. This is why when you go on online banking and say set up a payment to a credit card, it will come up with the collection account no. and sort code as soon as you type the card provider in. This happens on the payment processors too. As soon as they get the first 4-6 digits of your card know straight away what bank it's with and the bank's account/sort code. The only unique reference is the individual 16-digit card number which tells your bank to credit this amount to your debit card's current account or credit card balance.

    I just don't think they've paid you - as you have clearly in your total w/d's to date exceeded 2.5 -3k are you sure they haven't asked for account verification docs and you haven't realized? Alse what does your account say? Any w/d's 'in progress' or 'processed'?

    If you require us to help it always helps to provide as much as possible - you can never give too much info. only too little....
     
  8. May 11, 2013
  9. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    Thanks again for asking more questions im already so happy to share with you any details. (So far i love this site great great site)

    This card i deposited with is a DEBIT-Card.... i have deposited many times and cashed out with it not so many times lol but when i did it was always successful. The money has left the betsafe account and the history shows as withdrawn too. I can see in the history all 4 withdrawals processed.

    The emails i have from support have even sent me the (4 receipts) where the cashier has sent the payments. I have all email correspondence but really didn't think i would need them to help my cause and i hope still i dont have to start posting them here as proof. Oh one thing if your reading this let me tell you betsafe is good and i love the games there so this is not a flaming or spanking of betsafe just more of what is going on thread?

    Now when i went to my bank manager this morning She explained one of the reasons could be that my bank is holding the funds due to a mistake like you said perhaps an IBAN digit is wrong but then she noticed the Jan withdrawal with success so we/she feels now that the saved data from my card stored in the website would not be the issue. So if the data is good as it's saved and it's worked before then the issue must be in betsafe. Oh this also might be relevant players got a email recently saying this:


    Current status of your recent withdrawal

    We regret to inform you that your recent withdrawal has been delayed for 48 hours due to a technical complication. Thank you for your understanding. /The Betsafe Support Team

    Offer Expired
     
  10. May 11, 2013
  11. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    We regret to inform you that your recent withdrawal has been delayed for 48 hours due to a technical complication. Thank you for your understanding. /The Betsafe Support Team

    Offer Expired[/QUOTE]
    This old message probably 5-8 days old now. My documents are verified i double/triple checked that. We are way past documents verification we are now in the phase where the money is surely in cyber space, just need it to locate my bank account so i can continue to play betsafe.
     
  12. May 11, 2013
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Right, you don't need to post copies of sensitive stuff like you say, just the bones is good enough.

    Your bank is correct in that they seem to think previous proven w/d's to your debit card suggest it is all working OK their end. As they infer, once it works the info is solid and they have no way of altering what a processor holds on you, i.e. your debit card details.

    The crucial bit of information here is which that you just posted concerning the Betsafe 'technical' issue which delayed your w/d 48 hours.

    Now we have all the info it can ONLY in my view be a Betsafe issue. You are verified, they've paid to the card before. They think the w/d is processed and now their CS cannot really help you, you must deal with their finance people or those that deal with their payment processors.

    The technical error is the crux. What was it? They probably won't tell you, but possibly their system had a failure and to deal with it some payments were done manually to maintain cashouts in a reasonable time. This explains the delay which to be fair they informed you about, and computers seldom make mistakes; people do. If your stored details were accessed in order to be manually entered, then the payments could well have been unsuccessful, despite the people making them marking them as 'processed' afterwards. If the payment bounced due to incorrect details entered and the payment was done in this manner, it might explain why the failure hasn't been flagged.

    This is going to be a p!sser to sort out, and I would get on the phone and be insistent they sort it and check it thoroughly. I would suggest getting a bank statement to date from the date of the w/d to demonstrate the refunds haven't arrived as of yet, and point out that while you don't know the details of the 'technical issue' it seems too much of a coincidence that that wasn't the cause of the frustration. I see it getting sorted and would suggest you contact their rep here ASAP as well. When it's sorted, assuming I'm correct, then I think a handsome NDB is in order. This is because I think that the onus is on them, once the 'technical issue' is resolved to check/audit the transactions made during that time that could both affect them and players like yourself.
     
  14. May 11, 2013
  15. michielm1

    michielm1 Senior Member mm1

    Occupation:
    teamleader/techical operator
    Location:
    Nederland
    my personal experience with betsafe payments, is flawless... i must say i use skrill and no direct banking, but last week (6 day period) i cashed out over a grand in netto profits, biggest sum was 800+ euro. they didnt even ask for a skrill screen shot. i think, since its in your case with multiple, direct transfers, in short time span, could simply trigger an extra check from your bank itself.
     
  16. May 11, 2013
  17. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    Well, the bad news is past 2 emails from betsafe support said that there is no requirement for them to supply the SWIFT MT 103 and the ARN reference numbers they provided should suffice. I tried to show this to my bank manager but they don't have any idea what those numbers ARN numbers are, this is not fair now. They are telling me that they have sent money to my VISA CREDT CARD (i don't own a visa credit card jeez) and its now perhaps the fault of my bank. I have lost this debate and not much more i can do anymore. I would like to know who i can contact here that might be able to help me perhaps a rep from bet safe. 2500 Euros is so much money to me and i actually need this for rent. Yes, i know don't spend what you cant afford but i won and want my funds. I feel like copy n paste the whole conversation from todays emails but i feel this won't do much good.

    Any suggestions please i cant keep on emailing the support as they are just the messengers for the cashier team..
     
  18. May 11, 2013
  19. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    http://www.casinomeister.com/forums/members/casinoeuro.html

    They have a rep here - PM him he is very very helpful :)

    If that fails you could PAB
     
    2 people like this.
  20. May 11, 2013
  21. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Look, CS at most casinos are clueless about banking, and you'll probably find they mean your Visa DEBIT card as you already mentioned. No they won't have to supply the SWIFT 103 and they probably couldn't anyway, but this is not relevant - you need them to supply you with the EXACT card details those SPECIFIC w/d's were sent to to clarify it's correct. Ignore the post above you can make 200 w/d's and your bank won't be concerned as they are from a known business, and even if they were concerned they would contact you anyway as they are obliged to if they are holding any monies you are due.
     
  22. May 11, 2013
  23. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    Thank you so much for this. Not sure what PAB is? If that's a place to complain i would like to resolve all this before we get to letting the world know of my issue but you're right if i have to do that then that's my last resort :(
     
  24. May 11, 2013
  25. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    Pm him first - and hopefully you won't need to PAB - remember its the weekend and the rep may not be around until Monday. If you do have to PAB you will have to stop posting. You are not letting the world know, you will submit PAB and Max will deal with the Casino.
     
  26. May 11, 2013
  27. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    Oh great that makes sense Thank you so much everyone. I can see why now i was told to join this site, I should of been here years ago.
     
  28. May 11, 2013
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I have sent this in reply to your personal message:



    Right, I suggest you do this - you are lucky in that Betsafe have a rep on here. Go to the gold bar on the front page of the forum near the top. Click on 'I-gaming reps'. Scroll down to Casinoeuro (this is for Betsson/Casinoeuro/Betsafe which are all in the same group.)

    PM the rep and copy the url of this thread you raised today into it, ask him to read it and help you. Also post a reply at the bottom of our thread telling us you have PM'd their rep on here - this shows you are doing things properly and also acts as a marker for how long they take to respond. You can also PAB (pitch a bitch) as they are accredited IF the rep can't help you. These are a good group and I'll be surprised it goes as far as PAB - the rep should sort it out. If they don't, and you DO PAB, then you must stop commenting in public on this thread - it becomes a private matter until resolved.
     
  30. May 11, 2013
  31. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    Ok this is my last post now until i hear back from the PM i just sent to a rep of Betsafe.

    I will wait his further instructions. i can only thank everyone who has helped me today.

    I will update as soon as i can with information pertaining to this issue.

    I am sure this is all just technical issues and we can continue to enjoy betsafe soon enough.

    KL
     
  32. May 11, 2013
  33. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Who is "we". Do you have a turd in your pocket? :D

    Don't forget to pay your rent!
     
  34. May 12, 2013
  35. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    No Turds in this pocket lol "We" meaning other players as i'm sure there are some here whom have no problems with Betsafe and are very happy with the site, well heck i was until this all happened.

    Rent is going to be an issue as i borrowed off parents last time to make rent and guess what will have to borrow again,
     
  36. May 12, 2013
  37. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Might be worth not gambling if you can't pay your rent each month. Just saying.
     
    4 people like this.
  38. May 12, 2013
  39. KINGLEE

    KINGLEE Experienced Member

    Occupation:
    Director of a Hospital
    Location:
    Bournemouth England
    Yes mentioned that earlier, you're late with that response... just saying or gaming Sites could pay on time as well :)
     

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