Betsafe, I'm so frustrating.

Lemurz

Dormant account
Joined
Apr 23, 2013
Location
Moscow
:(

Today I got this e-mail:

Hi Dmitrij,

We are sending this message to inform you about a review that has been performed on your Betsafe account.

Whilst we hope that you enjoy games on our website, we would like to inform you that from this moment you will be excluded from receiving all bonuses, free bets or risk free bets at Betsafe. You are welcome to enjoy the action and continue placing bets, however no bonuses or other prizes will be added to your account. This decision does include all promotions visible on our website, our partner websites as well as promotions and bonuses communicated in any other way.

Thank you for understanding and for your cooperation. Feel free to contact our customer support via e-mail, chat or phone should you have any questions or comments.

Regards,
Betsafe Customer Service


I even do not see any reason for this, I liked to solve riddles and even once were lucky to win that is about 1,000 euros. But for some reason they do not see how much has been lost before. Very disappointing.
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
:(

Today I got this e-mail:

Hi Dmitrij,

We are sending this message to inform you about a review that has been performed on your Betsafe account.

Whilst we hope that you enjoy games on our website, we would like to inform you that from this moment you will be excluded from receiving all bonuses, free bets or risk free bets at Betsafe. You are welcome to enjoy the action and continue placing bets, however no bonuses or other prizes will be added to your account. This decision does include all promotions visible on our website, our partner websites as well as promotions and bonuses communicated in any other way.

Thank you for understanding and for your cooperation. Feel free to contact our customer support via e-mail, chat or phone should you have any questions or comments.

Regards,
Betsafe Customer Service


I even do not see any reason for this, I liked to solve riddles and even once were lucky to win that is about 1,000 euros. But for some reason they do not see how much has been lost before. Very disappointing.

Vote with your wallet and use another casino would be me advice.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Least you got an email, although yes always not nice being bonus banned!

Although I am told I am OK at Betsafe (although no offers ever come thru since I had a nice withdrawal) they have BB'ed me at one of their other casinos in the group (Mr Smith)

Never did I get an email like yours, only recently confirmed via the rep here.

Seems different casino groups have ranging criteria which causes these BB's - Main one would be the bonus to deposit ratio I would imagine.

From what I see/read/hear this group is pretty hot on the BB trigger - A very poor move IMO as the moment I get bonus banned, then I simply never deposit again and play where I am wanted.

Us low rollers/ low gaming budget players sometimes rely on bonuses and whether I am playing with a bonus that night or not, I am still risking my money either way, something I cease doing if I feel the ban has been imposed a bit too easily.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Not a fan of the bonus shaming methods used by certain outfits either. Obviously there will always be some that seek to gain an advantage through sheer bonus usage but for the average lowroller they are a lifeline.

Perhaps if a player were to continually cash-out using bonuses it might annoy the casino to the point of not wanting to fall over themselves to keep serving them up. But for just taking them when offered I don't believe that it warrants such actions :mad:
 
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