Betsafe, I'm so frustrating.

Lemurz

Dormant account
:(

Today I got this e-mail:

Hi Dmitrij,

We are sending this message to inform you about a review that has been performed on your Betsafe account.

Whilst we hope that you enjoy games on our website, we would like to inform you that from this moment you will be excluded from receiving all bonuses, free bets or risk free bets at Betsafe. You are welcome to enjoy the action and continue placing bets, however no bonuses or other prizes will be added to your account. This decision does include all promotions visible on our website, our partner websites as well as promotions and bonuses communicated in any other way.

Thank you for understanding and for your cooperation. Feel free to contact our customer support via e-mail, chat or phone should you have any questions or comments.

Regards,
Betsafe Customer Service


I even do not see any reason for this, I liked to solve riddles and even once were lucky to win that is about 1,000 euros. But for some reason they do not see how much has been lost before. Very disappointing.
 

interlog

Meister Member
webmeister
MM
:(

Today I got this e-mail:

Hi Dmitrij,

We are sending this message to inform you about a review that has been performed on your Betsafe account.

Whilst we hope that you enjoy games on our website, we would like to inform you that from this moment you will be excluded from receiving all bonuses, free bets or risk free bets at Betsafe. You are welcome to enjoy the action and continue placing bets, however no bonuses or other prizes will be added to your account. This decision does include all promotions visible on our website, our partner websites as well as promotions and bonuses communicated in any other way.

Thank you for understanding and for your cooperation. Feel free to contact our customer support via e-mail, chat or phone should you have any questions or comments.

Regards,
Betsafe Customer Service


I even do not see any reason for this, I liked to solve riddles and even once were lucky to win that is about 1,000 euros. But for some reason they do not see how much has been lost before. Very disappointing.
Vote with your wallet and use another casino would be me advice.
 

Jono777

Meister Member
CAG
mm1
mm4
Least you got an email, although yes always not nice being bonus banned!

Although I am told I am OK at Betsafe (although no offers ever come thru since I had a nice withdrawal) they have BB'ed me at one of their other casinos in the group (Mr Smith)

Never did I get an email like yours, only recently confirmed via the rep here.

Seems different casino groups have ranging criteria which causes these BB's - Main one would be the bonus to deposit ratio I would imagine.

From what I see/read/hear this group is pretty hot on the BB trigger - A very poor move IMO as the moment I get bonus banned, then I simply never deposit again and play where I am wanted.

Us low rollers/ low gaming budget players sometimes rely on bonuses and whether I am playing with a bonus that night or not, I am still risking my money either way, something I cease doing if I feel the ban has been imposed a bit too easily.
 

goatwack

Swingin' like Darryl Strawberry
CAG
Not a fan of the bonus shaming methods used by certain outfits either. Obviously there will always be some that seek to gain an advantage through sheer bonus usage but for the average lowroller they are a lifeline.

Perhaps if a player were to continually cash-out using bonuses it might annoy the casino to the point of not wanting to fall over themselves to keep serving them up. But for just taking them when offered I don't believe that it warrants such actions :mad:
 

goatwack

Swingin' like Darryl Strawberry
CAG
Rude!
I did not do anything wrong to get a strange answer!
That was quite mild for Colin. I expected him to say "Can I point you in the erection of Pornhub Casino?" :(
 

geordiecolin

Sells powdered water in the Gobi
PABnononaccred
CAG
mm4
Rude!
I did not do anything wrong to get a strange answer!
Sorry Lemurz I sometimes forget that posters are often not English and the translation may get confusing.
Or am I a very very very naughty boy? :(
 

goatwack

Swingin' like Darryl Strawberry
CAG
Sorry Lemurz I sometimes forget that posters are often not English and the translation may get confusing.
Or am I a very very very naughty boy? :(
Oh lordy, he's been on the sauce again :eek:

Duck for cover!!
 
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