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Betsafe, I'm so frustrating.

Discussion in 'Online Casinos' started by Lemurz, Jun 27, 2016.

    Jun 27, 2016
  1. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    :(

    Today I got this e-mail:

    Hi Dmitrij,

    We are sending this message to inform you about a review that has been performed on your Betsafe account.

    Whilst we hope that you enjoy games on our website, we would like to inform you that from this moment you will be excluded from receiving all bonuses, free bets or risk free bets at Betsafe. You are welcome to enjoy the action and continue placing bets, however no bonuses or other prizes will be added to your account. This decision does include all promotions visible on our website, our partner websites as well as promotions and bonuses communicated in any other way.

    Thank you for understanding and for your cooperation. Feel free to contact our customer support via e-mail, chat or phone should you have any questions or comments.

    Regards,
    Betsafe Customer Service


    I even do not see any reason for this, I liked to solve riddles and even once were lucky to win that is about 1,000 euros. But for some reason they do not see how much has been lost before. Very disappointing.
     
  2. Jun 27, 2016
  3. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Vote with your wallet and use another casino would be me advice.
     
    2 people like this.
  4. Jun 27, 2016
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Least you got an email, although yes always not nice being bonus banned!

    Although I am told I am OK at Betsafe (although no offers ever come thru since I had a nice withdrawal) they have BB'ed me at one of their other casinos in the group (Mr Smith)

    Never did I get an email like yours, only recently confirmed via the rep here.

    Seems different casino groups have ranging criteria which causes these BB's - Main one would be the bonus to deposit ratio I would imagine.

    From what I see/read/hear this group is pretty hot on the BB trigger - A very poor move IMO as the moment I get bonus banned, then I simply never deposit again and play where I am wanted.

    Us low rollers/ low gaming budget players sometimes rely on bonuses and whether I am playing with a bonus that night or not, I am still risking my money either way, something I cease doing if I feel the ban has been imposed a bit too easily.
     
    3 people like this.
  6. Jun 27, 2016
  7. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Not a fan of the bonus shaming methods used by certain outfits either. Obviously there will always be some that seek to gain an advantage through sheer bonus usage but for the average lowroller they are a lifeline.

    Perhaps if a player were to continually cash-out using bonuses it might annoy the casino to the point of not wanting to fall over themselves to keep serving them up. But for just taking them when offered I don't believe that it warrants such actions :mad:
     
    1 person likes this.
  8. Jun 27, 2016
  9. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Can I point you in the direction of Pornhub Casino? :)
     
    3 people like this.
  10. Jun 27, 2016
  11. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    He'd already made plenty of deposits there, with a sticky boners :eek::eek::eek:
     
    5 people like this.
  12. Jun 27, 2016
  13. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    Rude!
    I did not do anything wrong to get a strange answer!
     
  14. Jun 27, 2016
  15. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    That was quite mild for Colin. I expected him to say "Can I point you in the erection of Pornhub Casino?" :(
     
    1 person likes this.
  16. Jun 27, 2016
  17. Lemurz

    Lemurz Dormant account

    Occupation:
    engineer
    Location:
    Moscow
    lol =)
     
    1 person likes this.
  18. Jun 27, 2016
  19. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Sorry Lemurz I sometimes forget that posters are often not English and the translation may get confusing.
    Or am I a very very very naughty boy? :(
     
  20. Jun 27, 2016
  21. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Oh lordy, he's been on the sauce again :eek:

    Duck for cover!!
     
    1 person likes this.
  22. Jun 27, 2016
  23. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Unfortunately not on a school night :lolup:
     
    1 person likes this.

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