I deposited 3 instalments with betsafe - I had little luck. On my fourth instalment I staked a big bet, it spun and then stopped with an error message - I took a screenshot of the error message and sent it to the company and they've been very unhelpful, not understanding and quite frankly untrustworthy. I asked what had happened and they said - and I have a screenshot of this conversation too - that a security manager had locked my account and wanted to check some things - things I'd already told them. Just address, DOB and number - which of course were all fine. It's a poor excuse. What can I do? I'm calling my banks to cancel payments and I recommend people not to use them.