Bonus Complaint Betsafe and bonus rules

Serilla

Newbie member
Joined
Aug 29, 2015
Location
Arctic circle
Hi there, I need your help. I'm new at casinos and very new at Betsafe. Today I made my first deposit there and got welcome bonus too. Bonus rules say that I can play all slots (100% wagering) , but now I've been chatting with their customer service over an hour and they told me not all games are included... But I can get no information what are those games, they are not in their rules yet, says customer service. I'm confused, what should I do next? Thanks for helping me and sorry my poor English.
 

Serilla

Newbie member
Joined
Aug 29, 2015
Location
Arctic circle
Yes I have:

"8. Not all games in Casino, Live Casino or Mobile Casino contribute the same amount to the bonus wagering requirement. Certain games will have a higher % contribution than others and some do not contribute at all. The following is a list of contributions towards wagering requirements for each individual game type:
• 100%: Video slots, slot machines
• 20%: All Live Games
• 10%: Caribbean Stud, Casino Hold’em, Casino War
• 5%: Roulette (all types except Live Roulette), Blackjack (all types except Live Blackjack), Pontoon, Video Poker (all types)
• 0% Baccarat (all types), Punto Banco, Oasis Poker, Live Three Card Poker."
 

Serilla

Newbie member
Joined
Aug 29, 2015
Location
Arctic circle
Ok, thank you. Their customer service (chat in my own language) claimed I'm not allowed to play for example any Microgaming slots, Dead or Alive, Bloodsucker and so on. But they couldn't give me any list of all excluded games or even link for the rules.
 

jackanory2279

Registered
Joined
May 13, 2015
Location
england
Ok, thank you. Their customer service (chat in my own language) claimed I'm not allowed to play for example any Microgaming slots, Dead or Alive, Bloodsucker and so on. But they couldn't give me any list of all excluded games or even link for the rules.

i think you can still play all the slots but you wont get anythin towards wagering on the banned slots...
spin the slot and check wagering if your unsure.. and make sure you dont bet to much in 1 spin
 

Serilla

Newbie member
Joined
Aug 29, 2015
Location
Arctic circle
Yes. I'm just confused because the rules of my active bonus says all slots count 100% towards wagering, the chat says they're not. :eek2:
 

FrozenFish

Newbie member
Joined
Dec 15, 2015
Location
Norway
Ok, thank you. Their customer service (chat in my own language) claimed I'm not allowed to play for example any Microgaming slots, Dead or Alive, Bloodsucker and so on. But they couldn't give me any list of all excluded games or even link for the rules.

I have seen this about Dead or Alive and Bloodsucker before - that there are special rules when it comes to bonusmoney. But all Netentgames should be good, afaik. :)
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
I honestly thought with Betsafe slots were ok . have you pmed the rep to ask for clarification ?
 

Betsson-Group

Betsson Customer Support Manager
Joined
Jan 17, 2012
Location
Malta
Hi there, I need your help. I'm new at casinos and very new at Betsafe. Today I made my first deposit there and got welcome bonus too. Bonus rules say that I can play all slots (100% wagering) , but now I've been chatting with their customer service over an hour and they told me not all games are included... But I can get no information what are those games, they are not in their rules yet, says customer service. I'm confused, what should I do next? Thanks for helping me and sorry my poor English.

Hi Serilla,

Let me start with apologizing for any misunderstanding during your chat with customer support.

I've been in touch with customer support and can confirm that the following terms are the correct for wagering:

• 100%: Video slots, slot machines
• 20%: All Live Games
• 10%: Caribbean Stud, Casino Hold’em, Casino War
• 5%: Roulette (all types except Live Roulette), Blackjack (all types except Live Blackjack), Pontoon, Video Poker (all types)
• 0% Baccarat (all types), Punto Banco, Oasis Poker, Live Three Card Poker.

I would also appreciate it if you can send me a private message with your account details so we can investigate the case further.

Thank you for bringing it to our attention.

Best Regards,
Halvor
Betsson Group
 

Serilla

Newbie member
Joined
Aug 29, 2015
Location
Arctic circle
I honestly thought with Betsafe slots were ok . have you pmed the rep to ask for clarification ?

Thank you for answering here. Yes, I'll send you private message with my account information. Yesterday I just kept playing what ever slots I wanted, and they all contributed wagering normally and fully. I was also very positively surprised how fast was processing with withdrawals. But problems and wrong information from live chat (in my own language) was very strange experience. And took lot of time too. I also contacted English live chat later and there I got right information, just like rules in Betsafe's website are.

*edit, sorry I quoted wrong text, tried to quote Betsson Group's comment.
 

Serilla

Newbie member
Joined
Aug 29, 2015
Location
Arctic circle
Hi Serilla,

Let me start with apologizing for any misunderstanding during your chat with customer support.

I've been in touch with customer support and can confirm that the following terms are the correct for wagering:

• 100%: Video slots, slot machines
• 20%: All Live Games
• 10%: Caribbean Stud, Casino Hold’em, Casino War
• 5%: Roulette (all types except Live Roulette), Blackjack (all types except Live Blackjack), Pontoon, Video Poker (all types)
• 0% Baccarat (all types), Punto Banco, Oasis Poker, Live Three Card Poker.

I would also appreciate it if you can send me a private message with your account details so we can investigate the case further.

Thank you for bringing it to our attention.

Best Regards,
Halvor
Betsson Group


Thank you for answering here. Yes, I'll send you private message with my account information. Yesterday I just kept playing what ever slots I wanted, and they all contributed wagering normally and fully. I was also very positively surprised how fast was processing with withdrawals. But problems and wrong information from live chat (in my own language) was very strange experience. And took lot of time too. I also contacted English live chat later and there I got right information, just like rules in Betsafe's website are.
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Are they doing support for Nordicbet as well?

They do have some excluded games (Baccarat, Live Baccarat, Tower Quest, Craps, Blood Suckers, Dead or Alive, Castle Builder, The Wish Master).

I'm guessing they mixed things up.


Freddy
 

Serilla

Newbie member
Joined
Aug 29, 2015
Location
Arctic circle
Are they doing support for Nordicbet as well?

They do have some excluded games (Baccarat, Live Baccarat, Tower Quest, Craps, Blood Suckers, Dead or Alive, Castle Builder, The Wish Master).

I'm guessing they mixed things up.


Freddy

I really don't know. But it's still strange they claimed that some slots are excluded, but there were no link or list or anything where they could check what those games are. They also said they asked issue from their boss, who has answered the same, but nobody could tell me which those slots were.

But I'm ok with this issue now, and I'm also very happy I got answers and comments here. Thank you. And very Merry Christmas to all!
 
Top