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Bonus Complaint Betsafe and bonus rules

Discussion in 'Casino Complaints - Bonus Issues' started by Serilla, Dec 23, 2015.

    Dec 23, 2015
  1. Serilla

    Serilla Newbie member

    Occupation:
    Student
    Location:
    Arctic circle
    Hi there, I need your help. I'm new at casinos and very new at Betsafe. Today I made my first deposit there and got welcome bonus too. Bonus rules say that I can play all slots (100% wagering) , but now I've been chatting with their customer service over an hour and they told me not all games are included... But I can get no information what are those games, they are not in their rules yet, says customer service. I'm confused, what should I do next? Thanks for helping me and sorry my poor English.
     
  2. Dec 23, 2015
  3. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Have you read this?
    xhttps://www.betsafe.com/en/specialoffers/deposit-bonus
     
  4. Dec 23, 2015
  5. Serilla

    Serilla Newbie member

    Occupation:
    Student
    Location:
    Arctic circle
    Yes I have:

    "8. Not all games in Casino, Live Casino or Mobile Casino contribute the same amount to the bonus wagering requirement. Certain games will have a higher % contribution than others and some do not contribute at all. The following is a list of contributions towards wagering requirements for each individual game type:
    • 100%: Video slots, slot machines
    • 20%: All Live Games
    • 10%: Caribbean Stud, Casino Hold’em, Casino War
    • 5%: Roulette (all types except Live Roulette), Blackjack (all types except Live Blackjack), Pontoon, Video Poker (all types)
    • 0% Baccarat (all types), Punto Banco, Oasis Poker, Live Three Card Poker."
     
  6. Dec 23, 2015
  7. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    All games under this category count 100%:
    xhttps://www.betsafe.com/en/casino/videoslots
     
  8. Dec 23, 2015
  9. Serilla

    Serilla Newbie member

    Occupation:
    Student
    Location:
    Arctic circle
    Ok, thank you. Their customer service (chat in my own language) claimed I'm not allowed to play for example any Microgaming slots, Dead or Alive, Bloodsucker and so on. But they couldn't give me any list of all excluded games or even link for the rules.
     
  10. Dec 23, 2015
  11. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    i think you can still play all the slots but you wont get anythin towards wagering on the banned slots...
    spin the slot and check wagering if your unsure.. and make sure you dont bet to much in 1 spin
     
  12. Dec 23, 2015
  13. Serilla

    Serilla Newbie member

    Occupation:
    Student
    Location:
    Arctic circle
    Yes. I'm just confused because the rules of my active bonus says all slots count 100% towards wagering, the chat says they're not. :eek2:
     
  14. Dec 23, 2015
  15. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    sometimes live chat is useless.
     
  16. Dec 23, 2015
  17. Serilla

    Serilla Newbie member

    Occupation:
    Student
    Location:
    Arctic circle
    Seems so. :D Maybe I'll just believe what I read. Thanks for answering me and Merry Christmas! :)
     
  18. Dec 24, 2015
  19. FrozenFish

    FrozenFish Newbie member

    Occupation:
    Secret
    Location:
    Norway
    I have seen this about Dead or Alive and Bloodsucker before - that there are special rules when it comes to bonusmoney. But all Netentgames should be good, afaik. :)
     
  20. Dec 24, 2015
  21. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    I honestly thought with Betsafe slots were ok . have you pmed the rep to ask for clarification ?
     
  22. Dec 24, 2015
  23. Betsson-Group

    Betsson-Group Accredited Casino Representative

    Occupation:
    Betsson Group
    Location:
    Malta
    Hi Serilla,

    Let me start with apologizing for any misunderstanding during your chat with customer support.

    I've been in touch with customer support and can confirm that the following terms are the correct for wagering:

    • 100%: Video slots, slot machines
    • 20%: All Live Games
    • 10%: Caribbean Stud, Casino Hold’em, Casino War
    • 5%: Roulette (all types except Live Roulette), Blackjack (all types except Live Blackjack), Pontoon, Video Poker (all types)
    • 0% Baccarat (all types), Punto Banco, Oasis Poker, Live Three Card Poker.

    I would also appreciate it if you can send me a private message with your account details so we can investigate the case further.

    Thank you for bringing it to our attention.

    Best Regards,
    Halvor
    Betsson Group
     
    2 people like this.
  24. Dec 24, 2015
  25. Serilla

    Serilla Newbie member

    Occupation:
    Student
    Location:
    Arctic circle
    Thank you for answering here. Yes, I'll send you private message with my account information. Yesterday I just kept playing what ever slots I wanted, and they all contributed wagering normally and fully. I was also very positively surprised how fast was processing with withdrawals. But problems and wrong information from live chat (in my own language) was very strange experience. And took lot of time too. I also contacted English live chat later and there I got right information, just like rules in Betsafe's website are.

    *edit, sorry I quoted wrong text, tried to quote Betsson Group's comment.
     
  26. Dec 24, 2015
  27. Serilla

    Serilla Newbie member

    Occupation:
    Student
    Location:
    Arctic circle

    Thank you for answering here. Yes, I'll send you private message with my account information. Yesterday I just kept playing what ever slots I wanted, and they all contributed wagering normally and fully. I was also very positively surprised how fast was processing with withdrawals. But problems and wrong information from live chat (in my own language) was very strange experience. And took lot of time too. I also contacted English live chat later and there I got right information, just like rules in Betsafe's website are.
     
  28. Dec 24, 2015
  29. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Are they doing support for Nordicbet as well?

    They do have some excluded games (Baccarat, Live Baccarat, Tower Quest, Craps, Blood Suckers, Dead or Alive, Castle Builder, The Wish Master).

    I'm guessing they mixed things up.


    Freddy
     
  30. Dec 24, 2015
  31. Serilla

    Serilla Newbie member

    Occupation:
    Student
    Location:
    Arctic circle
    I really don't know. But it's still strange they claimed that some slots are excluded, but there were no link or list or anything where they could check what those games are. They also said they asked issue from their boss, who has answered the same, but nobody could tell me which those slots were.

    But I'm ok with this issue now, and I'm also very happy I got answers and comments here. Thank you. And very Merry Christmas to all!
     

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