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Betroyal steals my winnings.

Discussion in 'Casino Complaints - Bonus Issues' started by fredb, Jul 20, 2007.

    Jul 20, 2007
  1. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    I had a horrific experience with Betroyal.

    Back in March I played a promo at their casino and won a few thousands, but they confiscated my winnings because I played roulette, even though the rules merely mentioned that roulette does not count towards the rollover (I completed the rollover on other games that counted).

    Since then I have discussed this issue on a few occasions with their ex-manager AJ. Just recently, AJ was supposed to discuss things with the accounting people but now he is gone. I have tried to resume discussion with James Cash today but it turned disastrous.

    I know that another player on this forum (mathilda) also played roulette on a promo there a while ago and got a promise that she would get paid. I guess they were briefly open to logical thinking back then but these days are gone.

    These guys, not just James Cash, others at Betroyal too, are used to the upbeat, pushy ways of the snakeoil salesman. Logical thinking and fair discussion are alien to them.

    Trying to argue with them was a waste of time. I have a sceenshot that proves that the rules were changed after I played, but I could never even get Mr Cash to listen to what the rule amendment was, even though it was critical to what I was trying to explain. If at any point I could get him to listen long enough for me to begin to build an argument, he would interrupt and repeat again and again that it was pointless to discuss any further because 'I had broken the rules'. And then he would again fake to be listening only to interrupt again by hammering that I have 'knowingly broken the rules'. Countless times he threatened to close my account and seize the money still left in it, or to have me speak with his manager who is ' in no way as nice as me'. In the end I couldn't take the abuse anymore and I abruptly said goodbye and hung up. This caused him to lock my account and take away my 600$ deposit amount that they had returned to my account after seizing my nearly 4000$ in winnings.

    For the record, the rule that was changed is this :

    The current text :

    What it was when I played :

    Now why would they have added that last line unless they thought it meant something different when the line wasn't there?
    I believe most people would agree that I have a good point there, but the significance of it appears to be way out of reach of the Betroyal people.

    Note : I am aware that, in its current state, the rule is still ambiguous. That last line they added should appear in the middle of the paragraph, not at the end. As it is now, it seems to imply that playing video poker or blackjack will void you winnings too. Of course, it might get handy for them to make it mean exactly that when it'll suit their purpose.
     
  2. Jul 20, 2007
  3. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    You have two strikes against you:

    1. You played at a shitty/rogue casino.

    2. You further pushed your luck by flaunting an ambiguous part of the T&C hoping that it would work out in your favor. See #1.

    Given that you joined the forum in 2003 you have probably been around and read quite a few posts even if you didn't contribute to many. By now you should have known that if you play with fire you are going to get burned. It is never safe to assume, without written clarification from the casino, that just because a game "doesn't count towards WR" that you have a green light to play that game when using a bonus.

    I wish I could offer more sympathy, but... why would you play at DebtRoyal?
     
  4. Jul 20, 2007
  5. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    I love Virtual's title on the rogue list:

     
  6. Jul 21, 2007
  7. MPB

    MPB Dormant account

    Occupation:
    .
    Location:
    Germany
    To give a casino a name so close to "betrayal" is quite funny.
    And what a suprise that AJ is gone and now there's "James Cash". If enough BS has piled up I guess he will quickly be replaced by "Johnny Gambol" and the by "Jack Black".:rolleyes:
     
    2 people like this.
  8. Jul 21, 2007
  9. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    And then by "Rich Greenback", "Jimmy DeMonay" and finally, "John Dough".
     
    1 person likes this.
  10. Jul 21, 2007
  11. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Isn't he a porn star from the 80s?

    :lolup:
     
  12. Jul 21, 2007
  13. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Okay so I'm a little slow on the uptake, but I just realized that "AJ" is probably a phony name too.

    "AJ" is, after all, a Blackjack.

    What a bunch of douchebags.
     
  14. Jul 22, 2007
  15. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    Just to make things clear :

    I did not create this thread in order to whine or in the hope that anyone could help. I only created it to make sure that everyone is aware that, no matter the fact that the BetRoyal sportsbook has been sold to SBG Global, or whatever other news that might lead one to believe that things could be changing for the better, BetRoyal (the casino part at least) is run by crooks.

    AJ is gone but all the others are staying. This place is ingrained with a rotten attitude that is not about to change.
     
  16. Jul 23, 2007
  17. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I've only been a member here for a little over a year, and they have been in the Rogue pit for that whole time and probably a lot longer. I can't speak for anyone other than myself but I'm pretty sure that most people know enough to stay away from them (new players excluded of course).

    Have you seen this thread here? -
    And here's an article about how BetRoyal sent armed men to intimidate the people at Sportsbook Review (SBR) -You must register/login in order to see the link..
    Just thought you should know what kind of people you are supporting by depositing there. :oops:
     
    Last edited by a moderator: Aug 8, 2012
  18. Jul 23, 2007
  19. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    I hadn't read that story about the armed thugs.
    I must say they seem to be exactly the kind of people to do such a thing.

    Amusingly, my antivirus detects a Trojan Horse in their casino installer.
     
  20. Jul 23, 2007
  21. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Are they a Playtech?
     
  22. Jul 23, 2007
  23. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    They are RTG now.
     
  24. Jul 23, 2007
  25. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    To uninstall them what you should do is first make sure you aren't running the casino, then go into the installation folder (it's probably C:\Program Files\betroyal or something similar) and select all the files and hold down Shift while you press Delete, then click Yes to the confirmation. Then move up a level (click the folder icon which has the up-arrow in the middle of it) and select only the betroyal folder, and again do Shift-Delete and click Yes.

    Now go back to your Add/Remove programs and try to uninstall it; it should tell you that it can't find the uninstaller so would you like to remove the entry from the list of installed programs, and click Yes.
     
  26. Jul 31, 2007
  27. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    i played around february-march also, but before pontoon was disallowed from wagering. and apparently when they were in the process of changing their whole staff over to the group under aj. and aj is his real name, they once told me a real-sounding name that it stands for. aj told me he used to work at nine.com. i think "james cash" is just a generic csr alias, so the "same person" always deals with your issues for continuity.

    and they were also giving me a hard time about withdrawals, and it took months to get ~2000 in two instalments. i was chasing down and grilling aj and jc weekly, and another guy ronald was instrumental in getting me the code for a wire transfer. and now they call me quite often and leave messages to call me back today for great bonuses. yecchh!

    and indeed you tempt your fate by playing disallowed games to stack up a huge balance with the advantage of the bonus money.

    bottom line, they suck. and don't get your hopes up. and i'm sorry i played there. it's a big risk. :thumbsup:
     
  28. Aug 28, 2007
  29. spino1i

    spino1i Dormant account

    Occupation:
    Professional Gambler
    Location:
    Berkeley,CA
    I would not under any circumstances play at Bet Royal. They will make agreements with you and then not honor them, stating that they reserve the right to break any agreement they want at any time just because. Casinomeister needs to put these guys back on the rogue list (I dont see them there..)
     
  30. Aug 28, 2007
  31. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    http://www.casinomeister.com/rogue/rogue.php Look under 'the virtual group'

    The Virtual Casino
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    and then there is a list of clones and associated sites

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    I gotta say that Chris at Prism was always good to me, but after the shellacing I got at virtual.com, and he couldn't help me out, I don't gibba fug no mo. The profits from all the casinos on this list go to Virtual so they don't get my play any more. Period.
     
  32. Aug 29, 2007
  33. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    It wasn't a disallowed game is my whole point. The rules merely say that roulette doesn't count towards the rollover.

    I play games that don't count for rollover all the time at MG casinos (and others too) and they don't use that against me to steal my winnings. In fact, they have every reason to rejoice.
     
  34. Aug 29, 2007
  35. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    ok, now you enter a robotics competition at your school. each contestant is given $5k with which to complete the project. they may not dip into their own pockets or beg money from anyone. can you throw the 5k down on a hand of bj and double it, and then build the robot with 10k? how about if you only use the extra 5k to hire consultants (or to pay overnight shipping for cutting edge parts from japan) and it isn't used for actual material costs?

    and hypothetics aside, i said you tempt your fate, not necessarily that you weren't within the rules. they do make up the rules and make them very extensive, and yes they should be more explicit with what they actually want it to mean. the warning on the lawnmower says keep your hands clear of the outlet port and the blades, do you take that to mean that other body parts going there won't present a danger? if in doubt, ask and clarify. :thumbsup:
     
  36. Aug 31, 2007
  37. fredb

    fredb Dormant account

    Occupation:
    Consultant
    Location:
    Cyberland
    Mainly, I tempted my fate by playing a bandit casino.

    The point of my posting here is not about having people tell me I made a good decision or them making me feel good. It's about Betroyal and the fact that they will steal your money if they feel like it.
     
  38. Aug 31, 2007
  39. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    fair enough. but many other casinos than just them will void winnings even when they don't properly state whether a game is excluded from play when bonus money is involved or merely if it does not count towards wr. so i am just trying to illustrate that even though the words don't say it right out, that playing such games is hazardous without getting an explicit confirmation first. :thumbsup:
     

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