BetPhoenix wont Pay me NEED HELP!!!

msblast

Banned User - violation of <a href="http://www.cas
PABnoaccred
PABnononaccred
Joined
Dec 28, 2010
Location
germany-netherlands-border
Hello there,

ineed help:

Betphoenix changed the software to RIVAL, and everyone have a 50$ free chip in there

igo to the livechat and support say ican claim the 50€ bonus in few minutes (code203)

imade the playtrough and want cashout the 75$

Betphoenix dont Pay me with the reason:
the last transactions in the OLD RTG casino was a free chip

thats a joke or? the casino is new and in the cashier the 50free was availible..


sorry guys thats realy unfair

need help
 
Last edited:

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
Hello there,

ineed help:

Betphoenix changed the software to RIVAL, and everyone have a 50$ free chip in there

igo to the livechat and support say ican claim the 50€ bonus in few minutes (code203)

imade the playtrough and want cashout the 75$

Betphoenix dont Pay me with the reason:
the last transactions in the OLD RTG casino was a free chip

thats a joke or? the casino is new and in the cashier the 50free was availible..


sorry guys thats realy unfair

account: xxx

It not very smart to put your accountname in here.

Read the T&C. If it says you can't claim it if the last transaction was a free chip, than you shouldn't have claimed it.

Did you ask live support if you were actually eligible for this free chip?
 

msblast

Banned User - violation of <a href="http://www.cas
PABnoaccred
PABnononaccred
Joined
Dec 28, 2010
Location
germany-netherlands-border
iasking livechat for the 50free,no problems..

and nobody told me that icant use the 50free

my last transaction was a freechip-code in the RTG version few months ago

but it changed to RIVAL and im thinking new software - new bonus

NO iused christmas2010 a freechip and so icant cashout my 75$ ,

of the 50free promotion on the "new" rival from this guys
(the 50free is given for test the new software)

and this guys dont want pay me! for a christmas freechip in 2010


UNFAIR
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@msblast: have you read the Pitch-A-Bitch FAQ? I suggest you do so before you post here again.

Once you've read the FAQ please tell us whether you chose to continue to post here or proceed with the Pitch-A-Bitch you've filed on this same issue. As detailed in the FAQ it's one or the other.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
iasking livechat for the 50free,no problems..

and nobody told me that icant use the 50free

my last transaction was a freechip-code in the RTG version few months ago

but it changed to RIVAL and im thinking new software - new bonus

NO iused christmas2010 a freechip and so icant cashout my 75$ ,

of the 50free promotion on the "new" rival from this guys
(the 50free is given for test the new software)

and this guys dont want pay me! for a christmas freechip in 2010


UNFAIR

i dont really think betphoenix is being unfair . rather you are using this ambiguity to benefit from the free chip. for the past half-year you made no attempt to make a deposit at bet phoenix but took advantage of their change in software to claim a free chip. nj has often stated that there should be no successive free chips claimed. the casino was dumb not to set something to disallow the free chip but it really does seem you were trying to take advantage of them and cry foul when they refused to pay. maybe nj should just pay out and learn a lesson and set some barriers to deter bonus whores.
 

msblast

Banned User - violation of <a href="http://www.cas
PABnoaccred
PABnononaccred
Joined
Dec 28, 2010
Location
germany-netherlands-border
allright, im a honest player

in many casinos im a vip player, im moneybookers vip
and im a good depositing member

in april ideposit nearly 4k in RTGS , RIVALS , Micros and playtechs

im not a bonushunter or something


im really pi**ed off that ihave waste my time for betphoenix


small expl.before close:

you are a honest depositing member

you have used betphoenix as RTG and used in christmas 2010 a freechip

in may 2011 you got an e-mail who says betphoenix changed to RIVAL
and new and existing users get a 50free chip (like casinoRIVA who changed to playtech)

you think okay cool lets try betphenix at the new software

youz go to the live chat and asking is the 50free availible, you got answer :yes but cashier is update you can use it in 2hours..

you claim legally and normall in every RIVAL the freechip in the cashier (no code like before) the freechip is availible

you made the playtrough and the livechat says now you cant withdraw, while using a freechip in the old rtg software on christmas 2010

very nice

the 75bucks dont scratch me, ihave enough money

this a**hole casino wont pay the small 75bucks and you wasted your time,
in the livechat you will get kicked for a question.

then you feel like me


in all other casinos where im a vip user im thinking this will never happend


(im thinking first looks good, maybe deposit few hundereds the next time in betphoenix) but now

they will see no penny from me, and they can stick the 75bux deep in their a**

for bonus hunters maybe okay,
but with me they have lost a good playing member

not a serious professional casino ,that handle this way with the members
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Since you won't read the Pitch-A-Bitch FAQ I'll quote from it for your enlightenment:
Q: I have already, or would like to, post about my complaint on the message boards. Is that a good idea?
A: No, it is not a good idea. ... We reserve the right to discard any PAB that where that same issue has been posted to the boards. This relates to threads started by, or contributions to other threads by, the person who filed the PAB. This applies equally to posts made before or after the PAB was filed.

See here for details.

Your PAB is on ice until further notice.
 

msblast

Banned User - violation of <a href="http://www.cas
PABnoaccred
PABnononaccred
Joined
Dec 28, 2010
Location
germany-netherlands-border
sry my english is bad, so you can close the PAB when this thread will open..

im thinking its bether when few users can read this issue

maybe the betphoenix rep can make a answer right here
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
:what: Are you complaining about not getting "free" money?

this a**hole casino wont pay the small 75bucks and you wasted your time,
in the livechat you will get kicked for a question.
...
they will see no penny from me, and they can stick the 75bux deep in their a**
Seems like your English is good enough for me.

14 day suspension for flaming. Grow some manners, and come back with a bit more tact.

Bye.
 

max1mike

Dormant account
Joined
Oct 5, 2005
Location
USA
nj has often stated that there should be no successive free chips claimed. the casino was dumb not to set something to disallow the free chip .

well, i got this email from them today...

"Dear mike,
We thank you for your patience while we updated our casino software. The new casino is now ready with over 100 new and exiting games! So to get you started on a new winning streak, come to our casino and enjoy a fabulous:
$50 no deposit Welcome Back bonus, 40x play through, $75 maximum cash out.


This bonus is an exception to our regular no-back to back free chip rule, so even if your last transaction was a free chip, as long as you have used a maximum of two free chips in the past; you can enjoy and cash out on this amazing promotion!
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
well, i got this email from them today...




This bonus is an exception to our regular no-back to back free chip rule, so even if your last transaction was a free chip," as long as you have used a maximum of two free chips in the past;" you can enjoy and cash out on this amazing promotion!

I received the same email but there may be more to the story here from the OP, the "maximum of two free chips in the past" sort of stands out. They are being generous but cautious and I can't blame them. Maybe he "forgot" and used a free chip or two in the past;)
 

labeled

The eagle got Kevin!
Joined
Mar 22, 2011
Location
Land of the "free"
I received the same email but there may be more to the story here from the OP, the "maximum of two free chips in the past" sort of stands out. They are being generous but cautious and I can't blame them. Maybe he "forgot" and used a free chip or two in the past;)

It seems to me that since you no longer have the ability to check your RTG history, this is a bit over the top. But then I'm used to Rivals, where if you are eligible for a promo/free chip, it's just there in your cashier for the taking - there isn't any guesswork involved. (Well, they apparently do sometimes say "Sorry, spirit of the bonus, blah blah blah" later. But in my own experience, if they feel you've hit too well with bonus money of any sort, they bonus ban you after the fact.)

So in my opinion, if the chip was there, it was there to take & play.
 

NicolasJohnson

Dormant account
Joined
Feb 19, 2009
Location
A Place
@ msblast

Your cashout was denied because your last 7 transactions were a free chip. We allowed 2 back to back free chips for our opening, but not more.

My apologies for your frustration and if we weren't clear enough in our disclosure of our rules; we did try our best to be clear.


@ chayton

No, per our software provider we are not able to cater to players in your country. I'll look into why you received that email, as it should not have happened.


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
@ msblast

Your cashout was denied because your last 7 transactions were a free chip. We allowed 2 back to back free chips for our opening, but not more.

My apologies for your frustration and if we weren't clear enough in our disclosure of our rules; we did try our best to be clear.


@ chayton

No, per our software provider we are not able to cater to players in your country. I'll look into why you received that email, as it should not have happened.


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

Thanks! :thumbsup: I wrote a mail to support and asked also. I told them if I wasn't allowed to play to close my account and remove me from the mailing list.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
a casino has got to protect itself somehow. bp's cashier has limited deposit options and it is the only rival i have come accross that does not allow ecocard.
 

sparkz

Dormant account
Joined
Dec 27, 2007
Location
Earth
Quite a few people might be confused with RTG's.

Their policys have always been you cant claim 2 free chips in a row without depositing in between.

But there may be confusion considering at other casinos such as rival you can claim as many freechips in a row as you like.

Still rules are rules I guess
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
@ msblast

Your cashout was denied because your last 7 transactions were a free chip. We allowed 2 back to back free chips for our opening, but not more.

My apologies for your frustration and if we weren't clear enough in our disclosure of our rules; we did try our best to be clear.


@ chayton

No, per our software provider we are not able to cater to players in your country. I'll look into why you received that email, as it should not have happened.


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

This is why I was puzzled by the decision to switch to Rival, since it meant you had to kick out all your Canadian players, which is the second biggest market.

After what happened last month, the US market has come close to being closed too, and Rival are already making moves towards pulling out of the US by ordering the white label casinos to close out US accounts, and as with Canada, Rival could easily make this into a blanket directive that ALL operators have to follow.

If this happened, BP would have to survive without access to Canada or the US, and this would be the case until some kind of legalisation ocurred in the US.

The AP/UB response has even got the Costa Rican authorities activated, and this may lead to tighter rules in the future. It has shown Costa Rica just what type of companies they are allowing to operate, ones that think nothing of "skipping town" and leaving a load of obligations behind, expecting the government to clear up the mess.

If the OP had 7 free chips in a row, he broke the rule long before the change to Rival, so this had nothing to do with it.
 

Perc

Webmeister
webmeister
Joined
May 19, 2010
Location
Canada
No, per our software provider we are not able to cater to players in your country. I'll look into why you received that email, as it should not have happened.

Sorry to continue with this derail, but I also got that email and live in Canada. It came from "Bet Phoenix CA Promotion - memberservices(at)betphoenixcasino(dot)com".

You may want to update your T&C's as well, no mention of Canada on that page.

...players from the following countries are not allowed to have a casino account or deposit with Bet Phoenix Casino; Afghanistan, Armenia, Angola, Azerbaijan, Bosnia & Herzegovina, Bulgaria, Colombia, Costa Rica, Cuba, Czech Republic, Greece, Indonesia, Iraq, Iran, Kyrgystan, Kazakhstan, Lithuania, Latvia, Libyan Arab Jamahiriya, Moldova, Macedonia, Nigeria, Pakistan, Poland, Romania, Russian Federation, Sudan, Slovenia, Slovakia, Tajikistan, Turkmenistan, Turkey and Ukraine.
 
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