BetPhoenix Casino

[Kbec980915]

I am glad somebody actually gets where I am coming from. Thanks Vinylweatherman.

 

[Kbec980915]

To be one of the top casinos they have handled this very poorly. I would not have worked that hard and that long to build up my money if I had known that the chip was supposedly there. I feel I was treated very unfairly and I want other people to know so they will be aware of this. I had built my account up to over 1300.00 and they confiscated all of my money because they failed to inform me of the free chip. Why didn't somebody inform me of this before leading me on to think I was going to be able to cash out. Member services sent me an email stating I needed to send in my documents on 9/7/10 to process my withdrawal. Then on 9/8/10 I was informed that there was a free chip in my account. Why didn't member services inform me of that when I was asked to send in my documents? Why did they wait until the next day to let me know that a free chip was in my account? It just doesn't add up.

 

[vinylweatherman]

To be one of the top casinos they have handled this very poorly. I would not have worked that hard and that long to build up my money if I had known that the chip was supposedly there. I feel I was treated very unfairly and I want other people to know so they will be aware of this. I had built my account up to over 1300.00 and they confiscated all of my money because they failed to inform me of the free chip. Why didn't somebody inform me of this before leading me on to think I was going to be able to cash out. Member services sent me an email stating I needed to send in my documents on 9/7/10 to process my withdrawal. Then on 9/8/10 I was informed that there was a free chip in my account. Why didn't member services inform me of that when I was asked to send in my documents? Why did they wait until the next day to let me know that a free chip was in my account? It just doesn't add up.

What gives you that impression

There seem to have been quite a few complaints about things being "handled poorly".

They have an active REP here, but many don't agree with how some issues are being dealt with. There has been plenty of debate about some decisions made by the casino, and this is just another of those.

They are NOT accredited, in fact, they are not even listed on the "list of RTG casinos", thus have NO formal status here other than having a rep. They may well end up with a "proceed with care/caution" rating, rather than a "good to go". The "good to go" rating is for casinos that meet MOST of the criteria for accreditation, but have yet to make a formal application, or have their application reviewed. Some may not even WANT to go for a listing, but are happy with what they already have.

 

[Kbec980915]

I have never had this happen to me before and I just would like for them to do the right thing. Like I said before I would never have taken the time and the effort to build my balance up that much just to be told I couldn't cash out. I am not trying to take advantage of anybody. I just want them to do the right thing.

 

[winbig]

They believe the player was fully aware of the free chip, its Terms, and knowingly used the chip in the tournament. The player says no, they did not know. Stalemate.

How is this a stalemate?

Shouldn't the casino, as a business, with all their T&C out the ying yang (any casino for that matter,) have to prove without a shadow of a doubt that the player was indeed at fault?

If casinos can just say "they knew|did this" without having to prove anything and get away with it, then it's doomsday for all online gamblers.

They've already said that the chip was deposited automatically without the player being notified as such, so who's to say that they knew that the player knew what happened?

Alt. Scenario:

I'm playing about 500 hands an hour at blackjack. I contact support and claim that I won 5 consecutive hands @ $100 a pop, but was never paid. Somehow those particular hand logs vanish on the casino's server, so they aren't able to prove anything, one way or the other. I had been playing at $100+ a hand previously, so it is entirely possible that this happened. edit: Also, they cannot prove that there was a game malfunction in order to legitimately void those 5 hands. For all intents and purposes, the casino manager could have erased those logs to get out of paying $500. The money is not the issue here. We could be talking about $500 or $50,000.

I'm expecting payment. The casino cannot prove that I did, or did not, win $500 on 5 hands. Do they not pay me due to the fact that "They Believe" I didn't win $500 fair and square?

They're running a business, so they should act accordingly - NEVER Assume anything. It makes an ass outta u and me.


Also, how do they know what the player knew? I didn't know online casino managers/operators were in the fortune telling racket, too.

 

[Kbec980915]

All that I know is member services sent me an email asking me to send in my documents like I was approved for the withdrawal and the next day they tell me that a free chip was in my account. I was just wondering why they waited until the next day to inform me of that? I guess they were looking for a way out a loophole so they created one. I am not trying to cause problems.

 

[vinylweatherman]

How is this a stalemate?

Shouldn't the casino, as a business, with all their T&C out the ying yang (any casino for that matter,) have to prove without a shadow of a doubt that the player was indeed at fault?

If casinos can just say "they knew|did this" without having to prove anything and get away with it, then it's doomsday for all online gamblers.

They've already said that the chip was deposited automatically without the player being notified as such, so who's to say that they knew that the player knew what happened?

Alt. Scenario:

I'm playing about 500 hands an hour at blackjack. I contact support and claim that I won 5 consecutive hands @ $100 a pop, but was never paid. Somehow those particular hand logs vanish on the casino's server, so they aren't able to prove anything, one way or the other. I had been playing at $100+ a hand previously, so it is entirely possible that this happened. edit: Also, they cannot prove that there was a game malfunction in order to legitimately void those 5 hands. For all intents and purposes, the casino manager could have erased those logs to get out of paying $500. The money is not the issue here. We could be talking about $500 or $50,000.

I'm expecting payment. The casino cannot prove that I did, or did not, win $500 on 5 hands. Do they not pay me due to the fact that "They Believe" I didn't win $500 fair and square?

They're running a business, so they should act accordingly - NEVER Assume anything. It makes an ass outta u and me.


Also, how do they know what the player knew? I didn't know online casino managers/operators were in the fortune telling racket, too.

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Well, the PLAYER believed the software was functioning correctly, and that notification was ALWAYS sent when a free chip was credited. If the software WAS functioning correctly, as the player believed, then it would have been IMPOSSIBLE to have used the free chip in a tournament because the software would have thrown out an error message, which would have made the player FULLY aware that it was a free chip.

Many players believe that RTG slots have been tightened since UIGEA, does that make this FACT now, using the same argument presented here that because the casino believed the player knew, it became FACT.

Just as the casino has so much faith in it's belief that the player KNOWINGLY and DELIBERATELY broke the rules in order to get away with entering this $20 tournament for free, there are players who have such faith that RTG HAVE tightened the slots since UIGEA that NO amount of protestations from operators, RTG, even the meister himself, will make them believe that this is just a myth based on reports of bad luck.

Given that the casino now KNOWS for a FACT that a technical error on THEIR part meant that the free chip was placed into the account, but the player NOT notified, and further, that it didn't even LOOK or ACT like a free chip because of the way the software handled it, there are considerable grounds to believe the player did NOT immediately recognise this as a free chip, and just went ahead assuming it was a regular $20 left over that could be used in a tournement, played on any game, or even withdrawn.

 

[jas2587]

I have been playing at betphoenix casino. I deposited 40.00 to play in the slot tournaments. That is all I play. I was up to over 1300.00 and I tried to withdraw some of it. Then they tell me they credited me with a 20.00 free chip(I thought you couldn't play free roll tournaments on free chips). Anyway I didn't think I even dropped down to zero. Is there any way they could go into my account and plant a free chip in the middle of all of my winnings just to keep from paying me? From what I gathered you can't even enroll in slot tournaments with free chips anyway. Please help me if you can. Thanks.

if you are playing in a slot tourney how can you withdraw you say you built it up to $1300 in the tourney
dont you pay say like $5 to play in a tourney an where you place is what you win not how much you build the balance up tooo?
an you say you deposited to play in a slot tourney??
Something is not adding up here
or you went an played non tourney games or you won on a tourney???

Cindy

 

[Kbec980915]

It was when the slot tournaments paid alot more than they pay now. It seemed like when that happened to me the slot tournament pools dropped dramatically on the pots like on the 10.00 or 20.00 buyins the prize pot starts at 0.00 now instead of 400.00 prize pools. The pots go up on how many people buy in to them rather than have a set pot to start with. I promise you I played on the slot tournaments. I have proof of that.

 

[chiggerbyte]

the free money with tourneys at bet phoenix thing

OK. I have a question. since T&C's confuse the crap outta me anyway, I'll just step up and really show my ignorance. (Remember ignorance can be cured...stupid is forever).

OK. So what if I DEPOSIT @ Bet Phoenix.
I take a DEPOSIT BONUS (not a ND chip) I'm pretty sure I played a ND chip from them though.
Now, I have a $0.00 balance. I make this deposit taking a bonus.
If I want to play a PAY tournament, do I HAVE TO WAIT UNTIL I PLAY THROUGH THE BONUS TERMS....OR
Lets say I Deposited $25.00
I know to Cash out anything on that $25.00 I have to play it through first, since I took a bonus.
Now...can I play a PAY tournament off of the $25.00?
And if I can...can I Cash Out my tournament winnings. (remember we were told that on a no guarantee win amount there is No Playthrough on tourney winnings on Pay tourneys.They changed that rule.

Am I clear as mud with my question? I have NO IDEA how it would work.
OR...if I could even Buy In to a Pay tourney if I take a bonus on my deposit.?

I want to know BEFORE I decide to make a deposit. I LIKE playing tourneys, but I would Really Be Upset if I won something and then found out I couldn't cash out...or even worse...it was added to my balance and I have to play it through 50X as part of my deposit bonus.

Any ideas?

 

[jas2587]

it is my understanding that you cannot play the tourneys with a bonus all winnings will be voided

Cindy

and even if you take a bonus an make playthru you still need to make a withdraw

redeposit do not take a bonus then you can play in the tourneys

tourney play does not involve a bonus the deposit has to be free an clear of all bonus's

as far as I know tourney winnings are cashable with no WR but as always they have live chat in the casino click it an ask to be safe
an by all means send a copy of chat to yourself you can do that from the chat window
I also copy an paste it an email it to myself just to be safe

Good Luck

correction ::: • Depositing Clients that have enrolled in our Tournaments and have won will be subjected to a playthrough of 1X the amount and No Max cashout.

 

[chiggerbyte]

bet phoenix tourney thing

I wrote this.
(remember we were told that on a no guarantee win amount there is No Playthrough on tourney winnings on Pay tourneys.They changed that rule.

I could have sworn I read in one of the posts from the Rep that since all of these on-going posts that started with someone's non-english-speaking mother's problems...and then it went on...and on.....anyway, I thought I read that Bet Phoenix has changed the 1X playthrough rule for 'non guaranteed tourney pots/winnings'.?? He said because of all the postings on here they changed that 1X rule. right? wrong?
I assume (and I hate to assume) that means if a tourney isn't marked GUARANTEED $____.__ prize,,,,,then there isn't a 1X play through.?.

But...I do thank you for telling me about the bonus thing. I really enjoy playing tournaments, and I'd hate to spoil the fun if I actually placed in one
I appreciate your time

 

[Kbec980915]

I just would like BetPhoenix to do the right thing. They even claimed they were at fault. I guess they don't want to own up and pay me rather say sorry instead but I don't think that sorry is good enough.

 

[Kbec980915]

Here is the synopsis...I have been playing at betphoenix casino in the slot tournaments. I deposited 40.00 and played nothing but the slot tournaments. I had my money built up to over 1300.00 and then tried to withdraw some of it. I put in for the withdrawal on 9/4/2010. Member services sent me an email on 9/7/2010 stating that I needed to send in my documents to process my withdrawal. On 9/8/2010 the very next day I was sent an email stating that there was a free chip in my account. Why didn't they notify me of this on 9/7/2010 before they asked me to send in my documents? They also told me that there are two different kinds of chips coupon free chips and courtesy free chips. Courtesy free chips show up in your real balance and you can't use them at your leisure. Supposedly that is what I received. I was playing on real money that I deposited. They claim that their automated system was down to notify me that a free chip had been deposited into my account. All that they can give me is an apology but the thing is that they admitted that they were at fault. I should be able to withdraw my money. I guess they were looking for a loophole so they created one. Needless to say since that happened to me the pots have dropped dramatically. They used to have set pots of 200.00 300.00 450.00 etc. Now they start at zero and build from there. They only ones that are set now are the free tournaments. I just want people to be aware of this casino and the reputation that they are building for themselves.

 

[LHofsdal]

I would be frustrated and upset to, if it had happened to me. BUT, this all happened in September, I hate to say this but I do not think your going to see a penny of your money. If they were going to pay you, they would have done so by now.

I know it is a "harp pill to swallow" but you have made people aware of this casino. We can see what has happened to you, and we will make our own judgements as to play there or not. To me, a good resolution to the situation would have atleast paid half of your winnings to you. But they chose not to do that, or do anything for that matter.

IMOP, just let it go, I know your upset and frustrated, but the longer you keep posting about it, the more upset and frustrated your going to get. Atleast now you know what kind of establishment your dealing with and I would guess, cut all ties with them. Kbec, trust me, you will find another place to play that won't jerk you around like this.

LH

 

[Kbec980915]

Thanks for the advice LH. I appreciate it.

 

[Kbec980915]

Just one more thing....I was NEVER offered a settlement like Nicolas said I was because I would have taken it some is better than nothing. Yes there are alot of better casinos out there.