betpheonix hurry up pay me

[uxix]

I have been depositing on BetPhoenix for a while now..no cashouts so i cant say anything..

But the bonuses and customer service is great...Omar is cool.

 

[NicolasJohnson]

Why launch a sister casino, why can't BP do everything your saying the sister casino will do. Will the sister casino also bonus ban players for taking bonuses and winning? I read in another formum where a player received an e-mail stating BP does not want to do business with them anymore AFTER the player withdrew 1400 dollars. Here is part of the e-mail:

This e mail is to inform you that your pending payout plus the balance you had in your account was paid today to your UseMyWallet account for a total of $1435.92; we regret to inform you that your account has been closed; we are not going to take your business anymore as per management decision. Thank you for your understanding

Best regards,

Bet Phoenix Casino
Fraud and Payouts Department

If your going to open a sister casino, the nonsense of bonus banning players for being a "negative value player" and closing accounts has to stop. It is pure luck that players actually win, make the high playthrough and cashout. But, if a player makes 10, 11 12 and more deposits and never cashes out they are offered all these free chips and promotions and just loved by the casino. BUT when the player actually gets lucky and goes to cash out, they get the run around and BOOM, slapped with a bonus ban or their account closed.

Sorry, but every casino bonus bans players; as I have said before... it isn't about luck; although false positives do happen.

When, and if this casino does open, listen to what players are saying, do more than listen, ACT ON IT. Players want no max cashout promotions, give it to them.

Just the other day we issued a reload bonus of 150% with no maximum cashout (although this was a very once in a while type bonus). Many times we offer bonuses of 100% No Max Cashout for reloads. Good suggestion; we have received positive response from those bonuses.

Let them enjoy their playtime without the headaces. All the accredited casinos on this forum, for the most part all have speedy cashouts in common.

Good suggestion; this is something we are taking very seriously. :notworthy

Educate your CS staff. I would imagine a good percentage of the problem posts would be eliminated if the CS staff knew the ins and outs of the business. When players go to CS to ask a question, they don't want to wait while the CS goes and asks thier supervisor, or gets transferred to the supervisor.

Lastly, communication is the key to success here. Don't have one CS saying one thing then the player gets an e-mail or goes back to CS and gets a totally different answer from someone else. Nothing is more annoying then getting 2 very different answers to the same question from 2 different CS reps.

These are just a few things I would like to see in a new casino, just my opinion.

LH

In general I feel we have very good CS. We aren't perfect, and each mistake we have made we use to improve. Currently, we are working to implement a ticketing system for all communication to streamline that aspect of our service. Again, good suggestion

Maybe he doesn't have as much say on the payout times at BP and the sister site is actually gonna be his(NJ) gig with full control...

Hahaha, not by a long shot; I'm just a rep, but thanks! However, I do have the ear of my boss; who takes my suggestions seriously Nah, the reason the payouts can be faster will be because it will have a different business model, and be aimed at a different target audience.

We will improve the payout time on Bet Phoenix Casino none the less.

In all fairness, I do not know the exact payout %. All I know is that I have not had 102 losing sessions there, like I have had at RTG this year. I do know that out of 6 visits I am up $800 and have only lost my entire bank roll 1 time there. I have a weekly slot play comp of $100 and I only have to wager it 1x thru before I can cash out. Considering I have 5 days per month free rooms and the buffet pretty much any time I want, it's a good value.

I have suspected a long time ago that something changed for me at RTG once I hit 4 random jackpots at the end of last year. Since then the game play for me has been so obviously terrible that it is highly suspect, almost like a universal RTP is kicking in across all RTG powered casinos. I've made 9 deposits at BP. It just felt like everything else I've played all year....tight.

As far as bonuses, I used to play every weekend at Cherry Red with a 200% no max, 20x playthrough. I believe they still offer it. Also, my comp points accumulated at 1 point for every $7 wagered and each 100 points was worth $1. BP has the worst comps program I've seen.

We actually put out a special system for players that don't want big bonuses within Bet Phoenix Casino. You get 10% weekly cash back; no strings attached; no playthrough, no max, cashable + $1 comp per $1000 wagered. But no bonuses with this system.

When we give huge bonuses, those accumulate comps, and that is why our regular comps are the way they are.

I have been depositing on BetPhoenix for a while now..no cashouts so i cant say anything..

But the bonuses and customer service is great...Omar is cool.

Thanks!


Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[jod5413]

hello nicolas im just reading your above statement . i ponder over to why you need to add yet another casino to speed things up on payouts ? maybe its time that bet phoenix pulled there socks up & paid people far more quickly that way you wouldnt have half the threads on here to begin with ! pointless opening another casino until youve at least got your first casino under some control imho , shouldnt make any odds wether your having another casino . i think if i was running one i would listen to what the players want, im not stating doing everything they ask but in there way there telling you what they dont want . thats slow payouts

Am I missing something here? MrJones pondered a few really good points here, people.

The last thing this business needs is another casino run by people that do not have control over what casino or casinos they already have.

 

[LHofsdal]

Sorry, but every casino bonus bans players; as I have said before... it isn't about luck; although false positives do happen.

Sorry, I have to disagree with you there, Just this week I cashed out a total of 7364 dollars (didn't hit a RJ, just had a good run) at an accredited casino all stemming from a total of 71 dollars in total deposits and with bonuses. Had no problems at all, this morning I get an email for 200% bonus. Had no problems redeeming it. Even when they were done processing all my withdrawals I got the e-mail stating they were processed and a nice congrats letter along with it.

I really hope you do take our suggestions seriously, because in the negative light that many players and members of this forum look at RTG they are going down hill pretty fast.

LH

 

[NicolasJohnson]

Am I missing something here? MrJones pondered a few really good points here, people.

The last thing this business needs is another casino run by people that do not have control over what casino or casinos they already have.

We have control over our business; there is nothing that points otherwise.

Sorry, I have to disagree with you there, Just this week I cashed out a total of 7364 dollars (didn't hit a RJ, just had a good run) at an accredited casino all stemming from a total of 71 dollars in total deposits and with bonuses. Had no problems at all, this morning I get an email for 200% bonus. Had no problems redeeming it. Even when they were done processing all my withdrawals I got the e-mail stating they were processed and a nice congrats letter along with it.

I really hope you do take our suggestions seriously, because in the negative light that many players and members of this forum look at RTG they are going down hill pretty fast.

LH

You have the right to believe that there are casinos that never bonus ban any players. But I'm sure if you do a little digging... you will find every casino does bonus ban players.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[Mavin1]

I totally agree with the comments made by takethemoney, land based casinos are truly a different experience than online casinos.
Online not only lacks the atmosphere, visual stimulation and darned good food, but also lacks the bonus rounds and what a player knows is real play compared to going through the motions.

When I go to our land based casino, I can easily sit down to a slot machine and hit the fs/br on each one at least once, if not more often and the payout is more than $2.15. I can play at a slot that has stacked symbols an actually have the stacked symbols come into play at least once if no more.

With RTG, there were many slots that I quit playing a few years ago because the fs/br never came up when I played them, didn't matter how long or often, never seen them. A true random nature would at least be able to hit them, sometimes even on the first spin of playing a game.

Stacked symbols, yeah I know, some people have actually seen and gotten them, but I am always wondering where the heck are they?

Triple Twister, to me is closely related to Twisted Sister, you can spin and spin and never get the bonus rounds. Then in the very rare occasion I had gotten it, the twisted twisters would always go to the wrong side.

T-Rex, the dissapearing dino, if and when you finally get the bonus round, for me it's alway 2 spins per each of 3 eggs, then the shy T vanishes until the round is complete, a whole 6 spins and $1.95 win.

Since there had become so many slots being such tricksters to my thinking, "Alright, the bonus round"! now I'll get some action only to have my hopes constantly and regularly dashed, I just quit playing RTG altogether and you can't make any headway without the fs/br for the majority of the time.

I honestly don't have this happen at a real casino, the only problem I run into on a game is when you have to make pics and I invariably always pick the wrong things and get the party poopers.

My thoughts are not directed at any one RTG casino individually, because I have tried many over the years and the results are the same. It's not the individual casinos fault, but the programmers or providers that are ruining your reputations and businesses.

But this is the one point that players will not be listened to on and that is loosen up a bit or lose more customers. More players coming in and staying is good for business. If casinos want to retain players and their potential deposits, then to hell with bonuses, just give us real sessions where we can once again feel that it is been worth the money spent.

 

[NicolasJohnson]

I totally agree with the comments made by takethemoney, land based casinos are truly a different experience than online casinos.
Online not only lacks the atmosphere, visual stimulation and darned good food, but also lacks the bonus rounds and what a player knows is real play compared to going through the motions.

When I go to our land based casino, I can easily sit down to a slot machine and hit the fs/br on each one at least once, if not more often and the payout is more than $2.15. I can play at a slot that has stacked symbols an actually have the stacked symbols come into play at least once if no more.

With RTG, there were many slots that I quit playing a few years ago because the fs/br never came up when I played them, didn't matter how long or often, never seen them. A true random nature would at least be able to hit them, sometimes even on the first spin of playing a game.

Stacked symbols, yeah I know, some people have actually seen and gotten them, but I am always wondering where the heck are they?

Triple Twister, to me is closely related to Twisted Sister, you can spin and spin and never get the bonus rounds. Then in the very rare occasion I had gotten it, the twisted twisters would always go to the wrong side.

T-Rex, the dissapearing dino, if and when you finally get the bonus round, for me it's alway 2 spins per each of 3 eggs, then the shy T vanishes until the round is complete, a whole 6 spins and $1.95 win.

Since there had become so many slots being such tricksters to my thinking, "Alright, the bonus round"! now I'll get some action only to have my hopes constantly and regularly dashed, I just quit playing RTG altogether and you can't make any headway without the fs/br for the majority of the time.

I honestly don't have this happen at a real casino, the only problem I run into on a game is when you have to make pics and I invariably always pick the wrong things and get the party poopers.

My thoughts are not directed at any one RTG casino individually, because I have tried many over the years and the results are the same. It's not the individual casinos fault, but the programmers or providers that are ruining your reputations and businesses.

But this is the one point that players will not be listened to on and that is loosen up a bit or lose more customers. More players coming in and staying is good for business. If casinos want to retain players and their potential deposits, then to hell with bonuses, just give us real sessions where we can once again feel that it is been worth the money spent.

This post assumes online RTG RTP is lower than in a land based. The reality is quite the contrary of your assumption; online is actually in general much looser than in land based casinos.

You are extrapolating from your experiences, which by no means represent a proper sample size to draw any types of conclusions. For every person like you; there are people saying 'to h*ll with land based casinos, I always win online'.

You are entitled to your opinion, but they aren't necessarily representative of everyone's opinion. You are also right this issue will not be addressed, as it is non-existent. It is simply a condition of randomness, some people will have bad luck, others good. (you could call it some people will be favored by variance while others suffer from the bad side of variance)

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[Mavin1]

Have to say, I am immune to reverse psychology. But I am also not alone in my "extrapolations".
There are plenty of players and former players that have and will reflect the same feelings. I also feel you are taking my opinion a bit personal, but in your statement, you have said exactly why this one big concern will never be addressed or admitted to, so thank you.



This post assumes online RTG RTP is lower than in a land based. The reality is quite the contrary of your assumption; online is actually in general much looser than in land based casinos.

You are extrapolating from your experiences, which by no means represent a proper sample size to draw any types of conclusions. For every person like you; there are people saying 'to h*ll with land based casinos, I always win online'.

You are entitled to your opinion, but they aren't necessarily representative of everyone's opinion. You are also right this issue will not be addressed, as it is non-existent. It is simply a condition of randomness, some people will have bad luck, others good. (you could call it some people will be favored by variance while others suffer from the bad side of variance)

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[AudiManinBoro]

NJ, if you bonus ban players for simply having a bit of good luck then tell me what IS the point of you offering bonuses at all? Im a bonus player but after hearing you say that I dont think ill be depositing anymore with you. Ive never hit a cash out yet at your casino despite several deposits and now your saying that if i ever DO, your going to bonus ban me for it? Charming.

 

[Nate]

Nicolas,

I read alot of BP's issues with payouts and the general concerns people have. I always commend you for being upfront and always responding to threads.

From a personal point of view - I and many others would have liked to try out your Casino - Just for the fun of it. I can assure you that there are people on this forum, who roll pretty decently ($10 bets upwards) - myself included, that are hesistant to deposit at your Casino.

I respect your position and am not insinuating that there is something wrong, but when there are issues that trouble one player - it troubles us all.

Nate

 

[XOXOXOXOXOX]

the bonus playthru is ridiculously high. Don't get why everybody is so excited about them.

 

[stewart1v1v]

re: betphoenix

I play at betphoenix and I have found their support staff to be excellent, curteous, and knowledgable.
the few problems I have encountered have been resolved quickly and amicable
as far as payments go...on oct 2, 2010 ( last saturday) I cashed out $750.00...the withdrawal was processed and in my QT account by 10:00AM on tuesday 10/5/10...I am quite pleased with their overall service and this is not my first cashout with them....usually it take 2-3 days to process and in myQT account.

I am and will continue to play at betphoenix and Dean the CM does an excellent job, as well as Otto and Omar from support.

 

[SlotsLover]

good service

I concur, they have excellent service and excellent payments.

 

[AudiManinBoro]

Yet extremely high wagering requirements and very poor max cashouts

 

[vinylweatherman]

Why launch a sister casino, why can't BP do everything your saying the sister casino will do. Will the sister casino also bonus ban players for taking bonuses and winning? I read in another formum where a player received an e-mail stating BP does not want to do business with them anymore AFTER the player withdrew 1400 dollars. Here is part of the e-mail:

This e mail is to inform you that your pending payout plus the balance you had in your account was paid today to your UseMyWallet account for a total of $1435.92; we regret to inform you that your account has been closed; we are not going to take your business anymore as per management decision. Thank you for your understanding

Best regards,

Bet Phoenix Casino
Fraud and Payouts Department

If your going to open a sister casino, the nonsense of bonus banning players for being a "negative value player" and closing accounts has to stop. It is pure luck that players actually win, make the high playthrough and cashout. But, if a player makes 10, 11 12 and more deposits and never cashes out they are offered all these free chips and promotions and just loved by the casino. BUT when the player actually gets lucky and goes to cash out, they get the run around and BOOM, slapped with a bonus ban or their account closed.

When, and if this casino does open, listen to what players are saying, do more than listen, ACT ON IT. Players want no max cashout promotions, give it to them. Let them enjoy their playtime without the headaces. All the accredited casinos on this forum, for the most part all have speedy cashouts in common.

Educate your CS staff. I would imagine a good percentage of the problem posts would be eliminated if the CS staff knew the ins and outs of the business. When players go to CS to ask a question, they don't want to wait while the CS goes and asks thier supervisor, or gets transferred to the supervisor.

Lastly, communication is the key to success here. Don't have one CS saying one thing then the player gets an e-mail or goes back to CS and gets a totally different answer from someone else. Nothing is more annoying then getting 2 very different answers to the same question from 2 different CS reps.

These are just a few things I would like to see in a new casino, just my opinion.

LH

We have control over our business; there is nothing that points otherwise.



You have the right to believe that there are casinos that never bonus ban any players. But I'm sure if you do a little digging... you will find every casino does bonus ban players.
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

They do, but most are not so damn "trigger happy" about it. The above shows that for a mere $1400 withdrawal you didn't JUST bonus ban the player, you THREW THEM OUT COMPLETELY!!!!
Whilst many players voluntarily quit after being bonus banned, you get bad PR by throwing them out completely. Now this player has TWO things to bitch about, rather than JUST about being bonus banned.
If your bonuses are as restrictive as others seem to think (terrible WR, low max cashouts), it seems odd that ANY player ends up getting bonus banned.

Do some players know some secret slot system that actually WORKS with RTG games, enabling them to beat the casino from ANY bonus offer, even the most restrictive ones.

For those of us outside this "inner circle" of secret slot systems, it seems that players are being banned for nothing more than being unusually lucky over a sequence of -EV bonuses. This then puts us off trying YOUR casino, since our experience is NOT like this where we currently play.

I won £52,000 from a £300 deposit at 32Red a couple of years ago, did they show me the door? NO, the very next month I was offered the usual Club Rouge bonus, £150 for £150, 30x BONUS WR (slots), NO max cashout. This is despite me being a "negative value" player at 32Red by virtue of that win. 32Red may no longer be around by the time the long term house edge wins it back from me, but 32Red are prepared to at least get SOME of it back, even at the risk of me hitting big AGAIN.

 

[jelsmith]

I play at betphoenix and I have found their support staff to be excellent, curteous, and knowledgable.
the few problems I have encountered have been resolved quickly and amicable
as far as payments go...on oct 2, 2010 ( last saturday) I cashed out $750.00...the withdrawal was processed and in my QT account by 10:00AM on tuesday 10/5/10...I am quite pleased with their overall service and this is not my first cashout with them....usually it take 2-3 days to process and in myQT account.

I am and will continue to play at betphoenix and Dean the CM does an excellent job, as well as Otto and Omar from support.

Thats not really fast.....most of the reputable casino pay QT overnight even on weekends....at least the ones I play at. I have dropped all RTG casinos though "rape" isnt fun anymore.

 

[NicolasJohnson]

They do, but most are not so damn "trigger happy" about it. The above shows that for a mere $1400 withdrawal you didn't JUST bonus ban the player, you THREW THEM OUT COMPLETELY!!!!
Whilst many players voluntarily quit after being bonus banned, you get bad PR by throwing them out completely. Now this player has TWO things to bitch about, rather than JUST about being bonus banned.
If your bonuses are as restrictive as others seem to think (terrible WR, low max cashouts), it seems odd that ANY player ends up getting bonus banned.

Do some players know some secret slot system that actually WORKS with RTG games, enabling them to beat the casino from ANY bonus offer, even the most restrictive ones.

For those of us outside this "inner circle" of secret slot systems, it seems that players are being banned for nothing more than being unusually lucky over a sequence of -EV bonuses. This then puts us off trying YOUR casino, since our experience is NOT like this where we currently play.

I won £52,000 from a £300 deposit at 32Red a couple of years ago, did they show me the door? NO, the very next month I was offered the usual Club Rouge bonus, £150 for £150, 30x BONUS WR (slots), NO max cashout. This is despite me being a "negative value" player at 32Red by virtue of that win. 32Red may no longer be around by the time the long term house edge wins it back from me, but 32Red are prepared to at least get SOME of it back, even at the risk of me hitting big AGAIN.

I hate to contradict you, it is not my intention but; you are assuming we are trigger happy. You are assuming you are a negative value player just because of the amount you cashout. You are assuming our bonuses are bad.

We are not trigger happy. Our % of banned/bonus banned players is very low.

You are not a negative value player based on your win alone. There are many factors that go into player value analysis; it is what allows us to give good bonuses. In fact, your example of 100%, 30x playthrough, no max cashout, non cashable, is a reload bonus we have offered many times (not just for sign up); actually I think we required 25x play.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Program