This isn't a full-on complaint yet. Sadly, I fear, in the end it will be.
Yet again it looks like i get to fight with a casino on their terms. Betnetclub this time.
I went for the $250 100% match cashable bonus. According to their terms it as a 20x playthrough - $10000 for me.
I've made a point of reading and re-reading terms. I spend what I consider more than enough time trying to read and understand their terms. It really sucks when that does you little good.
These are the terms I'm reading.
Here's the one sticky point I now have to deal with with this casino. Per their terms " Wagers are completed on Blackjack requires 2.5x toward the wagering requirement. "
Now first of all we'll simply ignore the lack of proper english (shouldn't there be a 'that' in there?).
So what does this statement say?
Does it say that when you play blackjack you need to play 2.5x as much to have that count towards your wage requirment ($250 == $100 towards WR)?
OR
Does it say after playing one hand of blackjack your wage requirement instantly becomes 50x for ALL games that are allowed.
I'm sure it will come as no surprise to anyone that apparently the way the casino interprets this it means one hand of blackjack instantly makes your wage requirement 50x. I can't, in any way, interpret to mean that.
It means to me that if I bet $2500 on blackjack it counts as $1000 towards wage requirment.
I started off at betnetclub playing carribean stud poker. I played $7755 worth. Now I'm not sure what happened but I can no longer play that game. I load it and it complains of a "network error". I'll provide a screen snap as my bitch grows.
So at that point - at the point of being $2245 away from meeting WR - I switch to blackjack. So based on how I interpret the terms I figure I need to play about $5600 worth of blackjack (which would count as about $2250 towards WR).
I get all my numbers in place (they tell me $7755 playing in csp and ~$5700 in BJ), figure I've crossed WR per their terms and request a withdraw. It gets denied and I'm told I have $11,500 or so to play to meet WR. WTF? I went backwards?
I call CSR and basically they tell me they interpret their terms differently. They tell me that their terms actually state by playing blackjack your WR goes to 50X. He actually didn't tell me that directly but he didn't want to listen to my interpretation either.
I'm ready to accept the fact this casino won't see it my way. Rarely have I found a casino that cares about their customers . They care about taking your money and this appears to be a great way to do it - Write crappy Terms in bag english and don't offer online support to ask questions (like I would have known to ask since it seems clear to me).
I've got about $300 in there still. If I have to play it out I will. It won't matter if I win or lose - my goal will be the same - give them the bad publicity they deserve.
Just out of curiosity - are these casinos not regulated in some way shape of form to provide adequate terms?
And as I'm currently looking for advice. What do ya'll think I should do?
In some ways I'm wondering - did the casino purposly mislead in the Terms or are they just idiots when it comes to English? Did they mean to say "Blackjack is allowed but your wage requirement increases to 50x by doing so"? If they meant that they sure as hell were a loooooong ways away from properly stating that.
Yet again it looks like i get to fight with a casino on their terms. Betnetclub this time.
I went for the $250 100% match cashable bonus. According to their terms it as a 20x playthrough - $10000 for me.
I've made a point of reading and re-reading terms. I spend what I consider more than enough time trying to read and understand their terms. It really sucks when that does you little good.
These are the terms I'm reading.
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Here's the one sticky point I now have to deal with with this casino. Per their terms " Wagers are completed on Blackjack requires 2.5x toward the wagering requirement. "
Now first of all we'll simply ignore the lack of proper english (shouldn't there be a 'that' in there?).
So what does this statement say?
Does it say that when you play blackjack you need to play 2.5x as much to have that count towards your wage requirment ($250 == $100 towards WR)?
OR
Does it say after playing one hand of blackjack your wage requirement instantly becomes 50x for ALL games that are allowed.
I'm sure it will come as no surprise to anyone that apparently the way the casino interprets this it means one hand of blackjack instantly makes your wage requirement 50x. I can't, in any way, interpret to mean that.
It means to me that if I bet $2500 on blackjack it counts as $1000 towards wage requirment.
I started off at betnetclub playing carribean stud poker. I played $7755 worth. Now I'm not sure what happened but I can no longer play that game. I load it and it complains of a "network error". I'll provide a screen snap as my bitch grows.
So at that point - at the point of being $2245 away from meeting WR - I switch to blackjack. So based on how I interpret the terms I figure I need to play about $5600 worth of blackjack (which would count as about $2250 towards WR).
I get all my numbers in place (they tell me $7755 playing in csp and ~$5700 in BJ), figure I've crossed WR per their terms and request a withdraw. It gets denied and I'm told I have $11,500 or so to play to meet WR. WTF? I went backwards?
I call CSR and basically they tell me they interpret their terms differently. They tell me that their terms actually state by playing blackjack your WR goes to 50X. He actually didn't tell me that directly but he didn't want to listen to my interpretation either.
I'm ready to accept the fact this casino won't see it my way. Rarely have I found a casino that cares about their customers . They care about taking your money and this appears to be a great way to do it - Write crappy Terms in bag english and don't offer online support to ask questions (like I would have known to ask since it seems clear to me).
I've got about $300 in there still. If I have to play it out I will. It won't matter if I win or lose - my goal will be the same - give them the bad publicity they deserve.
Just out of curiosity - are these casinos not regulated in some way shape of form to provide adequate terms?
And as I'm currently looking for advice. What do ya'll think I should do?
In some ways I'm wondering - did the casino purposly mislead in the Terms or are they just idiots when it comes to English? Did they mean to say "Blackjack is allowed but your wage requirement increases to 50x by doing so"? If they meant that they sure as hell were a loooooong ways away from properly stating that.
