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Slow Pay BETMOTION not pay winnings

Discussion in 'Casino Complaints - Bonus Issues' started by Perez777, Jul 1, 2015.

    Jul 1, 2015
  1. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Hello all.
    Betmotion not pay winnings.

    1. I beat off a bonus (I received 60 fs for registration,wager x10 or x15,no max.cashout) and delivered $130 for an withdrawal, having agreed to the commission of $20 (as I didn't do the deposit)
    2. I sent scans: passport,bank statement,I'm+passport,my neteller account screen(vip,verified)
    3. I waited for 4 days

    Today my withdrawal was cancelled,chat-operator told to make the deposit of $10, to satisfy bonus wager conditions on the first deposit, to send scans of more quality (lol).
    At me never was problems with verification,moreover, I sent the full set of scans.

    I found very bad reviews of this casino. Amusing coincidence, truth?:)

    Avoid this casino!
    If they aren't able to pay this trifle,they dont pay larger amount especially.

    Sorry for my bad english (google translate)

    GL all!;)
     
  2. Jul 4, 2015
  3. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    :confused:

    Rafaela Paes
    Hola solorom. ¿En qué te puedo ayudar?
    solorom
    Hello
    My scans are checked? Passed 50+ hours.
    Rafaela Paes
    Hello!
    Could you please tell me which is your login name?
    solorom
    solorom
    Rafaela Paes
    Tkanks for waiting
    according to the last update
    it was requested a copy of your identity card
    solorom
    I sent everything
    my passport+statement
    Rafaela Paes
    yes, I can see
    But we need your identity card
    solorom
    In Russia it isn't present
    It didn't ask any casino
    I play 30+ casinos
    And anybody didn't ask it me
    in Russia it isn't present
    Rafaela Paes
    I can understan
    but our procedure is as we explained bofore
    solorom
    And what should I do?
    Rafaela Paes
    You should sent your identity card
    is just s photo
    and you have sent your passport
    10:46 pm
    solorom
    You in the right mind?In Russia there is no this document
    I made a correspondence screenshot


    =====

    Rafaela Paes
    Ok, so, could you please send the documents requested here in the caht?
    Or do you prefer to send later?
    10:59 pm
    solorom
    I already sent everything
    My PASSPORT+BANK STATEMENT
    ME+PASSPORT
    MY VIP ACCOUNT NETELLER SCREEN(VERIFED!)
    passport-Russian document of the personality

    Rafaela Paes
    As I said we need your idenntity card
    so, pleaase I need your colaboration with this
    solorom
    identify card=PASSPOR IN RUSSIA
     
  4. Jul 8, 2015
  5. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    I think the issue is that you didn't send a PHOTO ID ?
    The casino would need that, maybe prepare also a photo of you holding the ID with the photo next to your face... So they can make sure it's for real!
     
  6. Jul 8, 2015
  7. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    :lolup:

    Passports serve as a valid ID at 99.9% of all online casinos..and anywhere else, for that matter, online or off...but you know this already ;) They could care less what you look like! :D

    You must register/login in order to see the link.

    some interesting reading, too: You must register/login in order to see the link.

    ;)
     
  8. Jul 8, 2015
  9. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    I sent:
    Passport ID
    My bank statement
    My neteller account screen
    I'm + passport ID

    They need the card of identification. Which in Russia in general isn't present. I play 30+ casinos and everywhere enough passport + statement from bank..
     
  10. Jul 8, 2015
  11. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    I see... I misunderstood, thought you didn't send them a photo ID...
    That's BS indeed... if they require the ID Card...
    The Passport does contain a photo...

    They would need the photo of you holding the Photo ID to make sure you're the correct person, maybe you stole the Photo ID from it's rightful owner... :p

    As for the OP's case, I really don't know what advice to give besides talking with them one more time...
    If that's unsuccessful, try submitting a PAB
     
  12. Jul 8, 2015
  13. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Daniel Saraiva
    Could you please send us a photo of some paper bill that you receive on your name at your adress.
    solorom
    I sent an extract from bank, there is an address
    bank statement
    It is the official document with the press
    Daniel Saraiva
    I am sorry, but the responsible department asked to provide another proof of your residence. Don´t you have any other bill etc. you receive at your address?
    solorom
    Bills don't come to my name
    Daniel Saraiva
    Ok. I see.
    solorom
    I specially did an statement of bank for game in a casino
    Daniel Saraiva
    I will notify the respnsible department you do not receive any other documents on your address.
    I will send that information too.
    solorom
    I was verified everywhere (all large casinos)
    Daniel Saraiva
    Regarding to you Id, could you please send us the ID instead of passport?
    solorom
    + I am the affilate))
    ***

    Casinoblog
    Daniel Saraiva
    Can you send us your Id?
    solorom
    The passport Id-it is also the Russian document of the personality
    Passport ID= Identificator in my country
    We have only the passport ID
    Daniel Saraiva
    I will communicate that information too.
    solorom
    Okey..Tell please..How many to wait?
    Daniel Saraiva
    Once having the answer from the responsible department, we will inform you by email if your account is verified and you can do the withdrawal.
    As I update the information now, it can take up to 48 hours.
    solorom
    Okey..Have a good day,Daniel!
    Daniel Saraiva
    May I help you with anything else?
    solorom
    No
    11:49 am
    Daniel Saraiva
    have a nice day you too!
     
  14. Jul 10, 2015
  15. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    UPD
    BETMOTION not pay winnings: 120px-Sm_facepalm.svg.png,Jul 10, 2015
    Daniel SaraivaPlease wait while I confirm.

    Thank you for holding, the documents are still in the process of verification.

    I am contacting the responsible department to ask them about the case to let you know.

    may I help you with anything else?
     
  16. Jul 12, 2015
  17. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    50% of a problem are solved:)
    solorom
    i'm verificated?
    André Buarque
    Yes. Your account is verifyed
    solorom
    I need to make the deposit?
    André Buarque
    Yes, of at least $10
    4:13 pm
    solorom
    For withdrawal in my neteller
    Okey,no problem.Tnx for this Andre.Have a best time!
     
  18. Jul 23, 2015
  19. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    fckn clowns

    Ana Maria Sampaio
    your withdrawal was canceled because we send you and email, because we need that you send us a copy of your drivers licence
    for verification
     
  20. Jul 28, 2015
  21. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Yesterday i wrote in neteller VIP-support and askgamblers.
    Today I received money (they delivered to withdrawal and I didn't wait for 3 days):rolleyes:
     

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