- Apr 21, 2005
- Fountain Colorado
Won $5000.00+ and the winning was reversed as a "manager's" decision because the winning was based on a $15.00 bonus they gave me. There is a required play through of 10 times the bonus; I played through $1100.00. The remaining $3900.00+ balance was kept by the casino. BetMax Casino is not honoring their debt to me. I had spent money in the progressive machine I won on in the last several months. Other guests spent thousands to boost the progressive to the $5000+ that I won. They are simply keeping this money; it was not paid to me nor was it put back into the machine. What can I do to collect. I live in USA and "virtual gaming" is highly frowned upon; I have no recourse but to seek your assistance. Please help.