BetLuck Casino has stolen my money and closed my account

[Plus-Five Admin]

Hi All,

My name is Chris and I am here to provide feedback for all Plus-Five casinos

I would just like to clarify that all real money deposits have a 1 times WR attached to them, this is not uncommon and is just in place to protect against players depositing and withdrawing the money instantly to reduce the risk of money laundering and unnecessary fees. Plus-Five absorb the cost of all payment processing fees for both deposits and withdrawals.

Plus-Five also limit which games can be used to work through Wagering Requirement for the same reason. The games which cannot be used to clear WR are games which can be used for zero or very little risk (such as roulette) and games which involve transfers into separate wallets such as poker or live dealer tables.

Both of the above points are covered in our T&C's and I would like to note that we deal with players on a case by case basis should a customer have missed these terms and run into problems.

Regarding our withdrawal processing delay for suspicious accounts, this term is in place for suspicious accounts only, as long as their has been no suspicious activity your withdrawal will be processed in the normal time frame.. Having said this 60 days is a long time and realistically investigating possible fraud and making a decision should not usually take over 30 days. This change has been made to our T&Cs and we would like to thank you all at Casinomeister for bringing this to our attention

Best regards,
Plus-Five Gaming

 

[vinylweatherman]

Hi All,

My name is Chris and I am here to provide feedback for all Plus-Five casinos

I would just like to clarify that all real money deposits have a 1 times WR attached to them, this is not uncommon and is just in place to protect against players depositing and withdrawing the money instantly to reduce the risk of money laundering and unnecessary fees. Plus-Five absorb the cost of all payment processing fees for both deposits and withdrawals.

Plus-Five also limit which games can be used to work through Wagering Requirement for the same reason. The games which cannot be used to clear WR are games which can be used for zero or very little risk (such as roulette) and games which involve transfers into separate wallets such as poker or live dealer tables.

Both of the above points are covered in our T&C's and I would like to note that we deal with players on a case by case basis should a customer have missed these terms and run into problems.

Regarding our withdrawal processing delay for suspicious accounts, this term is in place for suspicious accounts only, as long as their has been no suspicious activity your withdrawal will be processed in the normal time frame.. Having said this 60 days is a long time and realistically investigating possible fraud and making a decision should not usually take over 30 days. This change has been made to our T&Cs and we would like to thank you all at Casinomeister for bringing this to our attention

Best regards,
Plus-Five Gaming

This is "function creep". game restrictions have NO place when it comes to the prevention of money laundering. The RTP of the games is irrelevant where no boni are involved, unless of course you are more worried that you won't make the 5% cut on each deposit played 1x rather than the money laundering aspect.

Players choose to play without a bonus BECAUSE they expect this frees them to play any game at any stake without having to worry about rules, WR, and restricted games, as well as accusations of "bonus abuse".

It shouldn't matter if a transfer into a separate wallet is involved either, it's merely an arbitrary feature of how the software accounts for players' funds, the money is STILL with the operator, and if played through on games funded by these separate wallets, there is still the demonstration from the player that they have funded their account to play, rather than just move money around to maybe "launder" it.

If players repeatedly deposit, play 1x, and withdraw even on your allowed games, this is within your terms, yet is the REAL issue you need to be looking at, as this is far more likely to be a sign of money laundering that a player that plays "recreationally" with their deposit, but on poker and live games.

Many players like the live games because they consider them more random, and thus "trustworthy" than software generated results. Casinos offer them because they KNOW this, and realise that by offering live games, they can draw in players who have a mistrust of software generated outcomes.

Many casinos DO have this 1x WR on deposits, but as it really IS about ensuring players are depositing to play, rather than move money through, they don't have game restrictions, or restrictions on which products the money can be used in.

With these terms, someone who joins because they ONLY want to play poker, live games, or both, will NEVER be allowed to withdraw their money, even if they play it through 1000x. The "prevention of money laundering" excuse looks very weak indeed under such circumstances.

 

[vinylweatherman]

"After investigating the players account I can see that he has deposited a total of £500 which has a 1 times wagering requirement attached to it, these funds were played through on various fixed odds roulette games and network poker and live dealer. None of the above games count towards WR as they are either games which can be used to place risk free/virtually risk free bets or in the case of poker and live dealer these games require a transfer into the game and transfer out (ie. transfers are used instead of wagers)

I can see that the player self barred his account on 03/09/2013 01:00:18 if this was accidental we will require notification from the player he wishes to re open the account


Of course we do not wish for our players to have a negative experience at Betluck or indeed on any Plus-Five site and for this reason we would be prepared to offer this player a compensation even though there has been no fault of the casino. It is beneficial that our T&c's are understood by all who read this.


Regarding the 60 day investigation period on withdrawals, this only applies to accounts which have a suspicious betting history or have been flagged as suspicious by either our fraud department or a third party payment processor.


Our T&C's have now been updated to better explain this, we have also reduced the investigation period to 30 days.


We welcome any further questions.


Best regards,

Plus-Five Gaming Ltd

Just technical BS, it's still WAGERING if bets are then placed. This one is an even weaker excuse than the one for restricting high RTP games when players are merely showing that they have deposited with the intention of playing, rather than laundering money.

There is also the matter of an earlier self exclusion, which may mean all the bets are void, and the deposit should be returned (it should never have been accepted to start with, as the system should have been protecting "problem gamblers" from losing ANY more money, rather than "just £500" as would have happened in this case had the OP lost the lot and not triggered the checks made at withdrawal).

However, CS said NONE of this when the player inquired what the problem was:-

Deleting your bonus's has deleted any winnings you may have won with those bonus's hence the reason for a 0 balance in your gaming account as per our terms and conditions

We seem to have three different explanations for the same incident, and the one from CS is not even close to the ones offered by the two reps about such problems being down to their anti money laundering systems.

The CS even failed to consistently explain the issue in relation to the facts, as where did the DEPOSIT go

 

[sugar929]

Casino payout

Hi all,

I just thought that I would write this for anyone leary about casinos.

From my own experience, I have cased out thousands from All Slots Casino, 32Red Casino, Bet365, William Hill Casino, Royal Vegas, and Rich Reels, just to name a few of my main favorites. I never have any problems with them. They are professional, very polite, and offer loyal players many free comps.

Someone out there may not agree and had a bad experience, but what business ever has 100% satisfaction?, but overall these casinos I find to be very trustworthy.

If anyone signs up and wins, make sure to post. Also, tell em sugar929 sent you.

sugar929

P.S. I didn't include any RTG sites as real good ones are harder to find I can't afford to dump money all over the place.
I hope I haven't broke any rules posting this as it was just meant to help out fellow gamers new and old

 

[dionysus]

Hi all,

I just thought that I would write this for anyone leary about casinos.

From my own experience, I have cased out thousands from All Slots Casino, 32Red Casino, Bet365, William Hill Casino, Royal Vegas, and Rich Reels, just to name a few of my main favorites. I never have any problems with them. They are professional, very polite, and offer loyal players many free comps.

Someone out there may not agree and had a bad experience, but what business ever has 100% satisfaction?, but overall these casinos I find to be very trustworthy.

If anyone signs up and wins, make sure to post. Also, tell em sugar929 sent you.

sugar929

P.S. I didn't include any RTG sites as real good ones are harder to find I can't afford to dump money all over the place.
I hope I haven't broke any rules posting this as it was just meant to help out fellow gamers new and old

thanks for sharing in order to get refer bonuses
I recommend any interested in playing use the CM link from this site to sign up - since you're here reading this information, Bryan deserves the referral

 

[me_and_ed]

Hi all,

I just thought that I would write this for anyone leary about casinos.

From my own experience, I have cased out thousands from All Slots Casino, 32Red Casino, Bet365, William Hill Casino, Royal Vegas, and Rich Reels, just to name a few of my main favorites. I never have any problems with them. They are professional, very polite, and offer loyal players many free comps.

Someone out there may not agree and had a bad experience, but what business ever has 100% satisfaction?, but overall these casinos I find to be very trustworthy.

If anyone signs up and wins, make sure to post. Also, tell em sugar929 sent you.

sugar929

P.S. I didn't include any RTG sites as real good ones are harder to find I can't afford to dump money all over the place.
I hope I haven't broke any rules posting this as it was just meant to help out fellow gamers new and old

Why are you "casing" out these casino's?? Oh wait, you meant cashing out, I get it.

 

[skiny]

Ok, first of all Sugar929's post should be deleted because it has nothing to do with this thread and (like Dio already said) has the sole purpose of trolling for referrals.

Second of all no casino should offer games that do not count toward a wage requirement ESPECIALLY a casino that requires deposits without bonuses be played though 1x.

What you are now offering is a select list of games that if solely played guarantees the player can never make a withdrawal even if the player only uses their own money.

 

[chuchu59]

Hi all,

I just thought that I would write this for anyone leary about casinos.

From my own experience, I have cased out thousands from All Slots Casino, 32Red Casino, Bet365, William Hill Casino, Royal Vegas, and Rich Reels, just to name a few of my main favorites. I never have any problems with them. They are professional, very polite, and offer loyal players many free comps.

Someone out there may not agree and had a bad experience, but what business ever has 100% satisfaction?, but overall these casinos I find to be very trustworthy.

If anyone signs up and wins, make sure to post. Also, tell em sugar929 sent you.

sugar929

P.S. I didn't include any RTG sites as real good ones are harder to find I can't afford to dump money all over the place.
I hope I haven't broke any rules posting this as it was just meant to help out fellow gamers new and old

Even if I sign up and win I wont mention you as I don't want to have diabetes lol.

Meanwhile, on the subject of a 1x WR on bonus-free deposits. I can understand players' frustrations on having to meet wr without a bonus but then there are processing fees on the casino's side to consider. Can casinos not apply both a fee for deposits and withdrawals the latter which Guts uses if the 1x WR isn't met?