Betive do not pay winnings

aronvinnom

Newbie member
Joined
Aug 14, 2018
Location
Finland
I live in finland and few days ago i played 100% bonus at 7,5€ bet and won over 3000€. Casino refused to pay, they say my bet was over 5 euros. There in terms and conditions in finnish language was written maximum bet 10€. But they say it means nothing, in english version of terms and conditions is written maximum bet is 5€. But i don't know when they decreased bet size from 10 to 5. Now on site terms and conditions is Version 2.3 and no info when it was changed, google has cached version dated 28 march and there maximum bet is 10€, but version same 2.3.

Google cached version:
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How i can find out, when they changed maximum bet?
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Seems like there is a blank page of their terms and conditions at the moment, but below you can see one of the older versions and one updated on 18th of February 2020 (both in English):

Version 1.1 from April 13 of 2018

betive t&c Version 1.1.png

Version 2.3

betive t&c Version 2.3.png

betive terms last update in english.png
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Most sites have a clause along the lines that in the event of a discrepancy, the English terms are those which will be used. And sadly, most sites have 5.00 limit on bonus bet sizes.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
That clause IMO is very unfair as there are hundreds of thousands of gamblers in the world who don't understand and cannot say a word in English.
Rules, general and bonus t&c must be written similarly in all languages, and anything specific that applies only to certain countries should be easily discoverable.

P.S By the way, on many shit casino sites t&c get/are auto-translated to other languages which probably never been read by a real person.
 
Last edited:

playklax

Newbie member
Joined
Mar 14, 2019
Location
Boston, MA
I know this is an older thread, but is there a separate site for the finnish version (couldn't find it), or is it just a translation of the English site? Translating English to Finnish clearly shows the 5 Euro limit.

17.4 Suurin sallittu panos kolikkopeleissä, live-pöytäpeleissä, pöytäpeleissä ja videopokerissa, kun sinulla on aktiivinen bonus, on 5 € panokselta / kierrokselta ja 0,50 € per linja. Suuremmat panokset tai pelaaminen Ryhmän D peleissä voi johtaa bonusvarojen takavarikointiin, ilmaiskierroksiin ja mahdollisiin bonusrahalla saatuihin voittoihin.
 
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